Old Aug 19, 2018, 1:23 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: beltway
To view your cumulative years of status at each level, log into your Marriott or SPG account and then visit https://www.marriott.com/rewards/myA...ightDetails.mi

Until you merge accounts, the summary will show only the stats for whichever legacy program account youre logged into (and not your combined totals in the new program).

Why does my Marriott lifetime elite total show several years of Plat status? I was Gold in the past, but never earned Plat.
Confusingly, Marriott has changed the terminology for elite levels in the new program. In the past, Gold meant you had 50+ nights in one year; going forward, Gold is the 25-night level & members who stay 50+ nights are Plat.

As a result, all prior years at the old, harder-to-earn Gold level are treated as Plat in the new program. Heres how Starwood Lurker explained things in the wiki (FAQ B4) at https://www.flyertalk.com/forum/star...tml#lifeheader:
Past years at applicable Marriott Rewards and Ritz-Carlton Rewards Elite Night levels will be counted in the following way:
Previous Member Level -> New Member Tenure Level
Years at Silver Elite (10 nights) Years count as Silver Elite
Years at Gold Elite (50 nights) Years count as Platinum Elite
Years at Platinum Elite (75 nights) Years count as Platinum Elite
Years at Platinum Premier Elite (unpublished) Years count as Platinum Elite
Past years in SPG Elite levels will be counted in the following way:
Previous Member Level -> New Member Tenure Level
Years at Gold Preferred (25 nights) Years count as Gold Elite
Years at Platinum Preferred (50/75/100 nights) Years count as Platinum Elite
The years that members achieved Elite status due to credit cards will count towards Lifetime status.
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Years of status is available

Old Sep 26, 2018, 1:04 pm
  #181  
 
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Originally Posted by yvr76
Is there any official answer to those of us > 50 nights that are still showing 0 years in our lifetime stats. Some have this issue, and some don't. I thought they'd fix it over the weekend but I'm still showing 0 years on all counts.
Marriott's answer to me after they finally responded to me after 2 weeks:

Thank you for taking the time to reach out to Marriott Customer Care.
I checked on your tenure and found that it is displaying correctly.
When i looked at your Elite history i found that your Platinum Status was due to a status match with SPG.
When we are looking at the tenure it all has to be earned.
I am not saying you did not earn it, you earned it on your SPG account so that is where the tenure will be.
Since the Platinum status was not earned on the Marriott Rewards account it will not count toward tenure.
This is ridiculous. I did a status match, and now currently have 71 elite nights from start of year strictly at legacy Marriott properties (20 are meeting nights).

And every time I contact someone I get a different answer:
* it's showing up correctly on our end
* just merge and it will be fine
* it's a known IT issue
* it'll be fixed by end of year
* and now this ...
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Old Sep 26, 2018, 1:09 pm
  #182  
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Originally Posted by yvr76
Marriott's answer to me after they finally responded to me after 2 weeks:



This is ridiculous. I did a status match, and now currently have 71 elite nights from start of year strictly at legacy Marriott properties (20 are meeting nights).

And every time I contact someone I get a different answer:
* it's showing up correctly on our end
* just merge and it will be fine
* it's a known IT issue
* it'll be fixed by end of year
* and now this ...
Sounds like fun.

I recently managed to get night 50 to credit to my MR, and I'm also waiting for the year credit. Not merging accounts until I see it. There's absolutely no doubt in my mind that Marriott will only credit 1 year for 2018 if you merge accounts too soon.
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Old Sep 26, 2018, 1:11 pm
  #183  
 
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Originally Posted by craigthemif
Sounds like fun.

I recently managed to get night 50 to credit to my MR, and I'm also waiting for the year credit. Not merging accounts until I see it. There's absolutely no doubt in my mind that Marriott will only credit 1 year for 2018 if you merge accounts too soon.
Did you originally status match from SPG?
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Old Sep 26, 2018, 1:14 pm
  #184  
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Posts: 12,948
Originally Posted by yvr76
Did you originally status match from SPG?
Of course. It seems that somebody has programmed a logic check to deny credit for anybody who has status with SPG, regardless of what they've earned from Marriott.
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Old Sep 26, 2018, 6:45 pm
  #185  
 
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,540
Originally Posted by TWAforever
From marriott.com I was able to log in. From there I scroll down and there is a tile that says, "You are Lifetime Silver Elite" (actually I'm Gold elite with the new criteria, but I guess it is still using the old criteria). If I click on that tile it opens the lifetime status stats. It lists lifetime nights, years as silver, gold, or plat, years as gold or plat, and years as Plat.

The website is still a bit kluge so it may not have an account login all the time.

Also, there is now an infinite sign on the gold ring around my profile photo.
It does show that I am Platum Elite based on 55 nights this year, and shows 20 nights to the next level.

I'm lifetime gold elite and 12 nights away from lifetime platinum and I don't see a page which states I'm lifetime gold elite or shows my lifetime years and nights.

How do you get there?
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Old Sep 26, 2018, 7:40 pm
  #186  
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Originally Posted by nologic
It does show that I am Platum Elite based on 55 nights this year, and shows 20 nights to the next level.

I'm lifetime gold elite and 12 nights away from lifetime platinum and I don't see a page which states I'm lifetime gold elite or shows my lifetime years and nights.

How do you get there?
the app is the easiest IMO.
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Old Sep 26, 2018, 9:12 pm
  #187  
 
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Originally Posted by craigthemif
Of course. It seems that somebody has programmed a logic check to deny credit for anybody who has status with SPG, regardless of what they've earned from Marriott.
​​​​​​

I posted in the SPG thread, as that's where a couple other people are in the same boat
https://www.flyertalk.com/forum/30250418-post1068.html

Marriott has come back and told me officially (from what I can understand) that b/c my account wasn't active for all of 2018, it won't count as a lifetime year. So I guess if I created it last year I would have been fine?

And from what they're telling me, it may not even count at all for any year.
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Old Sep 27, 2018, 11:38 am
  #188  
 
Join Date: Aug 2018
Location: NYC
Programs: AA EXP; Marriott Ambassador; Hyatt Globalist; B6 Mosaic
Posts: 49
I wonder if @Starwood Lurker would be willing to chime in on this. Especially as I've been having a similar issue with Customer Care.

My base issue is that I'm only showign two MR lifetime Elite Years--one Silver and one Silver/Gold/Platinum for a total of two Elite Years. What I SHOULD be showing is one Silver and four Silver/Gold/Platinum for a total of five Elite Years and lifetime Silver status (At almost 400 nights, I'm ok there).

What has become an issue is that Marriott Customer Care has been bouncing my case between individuals andeach one is giving a different response:
Individual 1: I see the correct information on the back end, so don't worry... jsut go ahead and combine your accounts and it will all work out. (NOTE: I disbelieve so I have NOT combined... and I wont' combine until my MR is showing correctly)
Individual 2: What you're seeing is correct, you only have two status years.(NOTE: This is not correct, I have the actual year endemails from each year showing my status for that year and the next one.)
Individual 3: I only see two years, but don't worry... send proof of your other years and we'll manually fix it. (NOTE: I sent proof for every year... and thsi individual went radio silence. Still haven't heard from her and it's now been weeks.)
Individual 4: Thanks for the proof, we're implementing a fixand it will be resolvedin 12-14 days. (NOTE: That was ~20 days ago and still no fix.)
Individual 5: We are aware of the issue but have no fix currently planned and no timeline for when one will be planned. (NOTE: REALLY? With so many accounts broken, there is no fix in the works?)
Individual 6 (a "Lead"): We are aware fo the issue and apprecaite your patience We will fix it eventually. Thansk for your loyalty. (NOTE: At this poitnI am feelign neither patient nor loyal... and am writing this post from a Hyatt hotel room.)

I would be grumpily patient if I actually knew a fix was in process... and if I was gettign a consistant message. But the message du jour seems to be "say whatever it takes to make the customer go away". Which is not exactly how you want you loyal Plat Prem w/Ambasador elites who spend lots of (company) money with you to be feeling.

Last edited by Well Red; Sep 27, 2018 at 11:42 am Reason: Spellcheck failed me.
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Old Sep 27, 2018, 11:49 am
  #189  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Well Red
I wonder if @Starwood Lurker would be willing to chime in on this. Especially as I've been having a similar issue with Customer Care.

My base issue is that I'm only showign two MR lifetime Elite Years--one Silver and one Silver/Gold/Platinum for a total of two Elite Years. What I SHOULD be showing is one Silver and four Silver/Gold/Platinum for a total of five Elite Years and lifetime Silver status (At almost 400 nights, I'm ok there).

What has become an issue is that Marriott Customer Care has been bouncing my case between individuals andeach one is giving a different response:
Individual 1: I see the correct information on the back end, so don't worry... jsut go ahead and combine your accounts and it will all work out. (NOTE: I disbelieve so I have NOT combined... and I wont' combine until my MR is showing correctly)
Individual 2: What you're seeing is correct, you only have two status years.(NOTE: This is not correct, I have the actual year endemails from each year showing my status for that year and the next one.)
Individual 3: I only see two years, but don't worry... send proof of your other years and we'll manually fix it. (NOTE: I sent proof for every year... and thsi individual went radio silence. Still haven't heard from her and it's now been weeks.)
Individual 4: Thanks for the proof, we're implementing a fixand it will be resolvedin 12-14 days. (NOTE: That was ~20 days ago and still no fix.)
Individual 5: We are aware of the issue but have no fix currently planned and no timeline for when one will be planned. (NOTE: REALLY? With so many accounts broken, there is no fix in the works?)
Individual 6 (a "Lead"): We are aware fo the issue and apprecaite your patience We will fix it eventually. Thansk for your loyalty. (NOTE: At this poitnI am feelign neither patient nor loyal... and am writing this post from a Hyatt hotel room.)

I would be grumpily patient if I actually knew a fix was in process... and if I was gettign a consistant message. But the message du jour seems to be "say whatever it takes to make the customer go away". Which is not exactly how you want you loyal Plat Prem w/Ambasador elites who spend lots of (company) money with you to be feeling.
I am sorry if you are getting conflicting information, but without having an account number to reference, I have no idea who is even close to being right. Feel free to send it to me via PM here at Flyertalk or the email address below.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Oct 4, 2018, 10:32 pm
  #190  
 
Join Date: Feb 2014
Posts: 15
Wanting to understand....
My current status is lifetime gold elite. I have 49 nights as of today. I have about 23 nights scheduled through the end of December, as well as the Marriott credit card, which should garner me a few nights as well.
As of today, I am platinum premier elite based on 2017 (I assume).

My lifetime statistics
Nights: 629
Years as Silver, Gold or Platinum: 13
Years as Gold or Platinum: 9
Years as Platinum: 9

Per the terms and conditions here (https://www.marriott.com/loyalty/terms/default.mi#elite), I am close to making platinum elite lifetime (600 Qualifying Nights + 10 Years as Platinum Elite).

According to the website:
"Achievement of Lifetime Platinum Premier Elite Status is only available until December 31, 2018 and will not be continued thereafter. Members will receive notice of this Lifetime achievement in January 2019." Also, "Members who achieve Lifetime Platinum Elite Status under the Marriott Rewards legacy requirements by December 31, 2018 will be grandfathered into Lifetime Platinum Premier Elite Status."

My questions are:
1. Will fulfilling the requirements for platinum elite this year qualify me for the 10 years needed for platinum elite lifetime?
2. If so, that means I will be grandfathered into Lifetime Platinum Premier Elite Status? (Although functionally, I'm not sure if matter a lot)
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Old Oct 5, 2018, 3:59 am
  #191  
 
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,030
Originally Posted by PandaBear62
Wanting to understand....
My current status is lifetime gold elite. I have 49 nights as of today. I have about 23 nights scheduled through the end of December, as well as the Marriott credit card, which should garner me a few nights as well.
As of today, I am platinum premier elite based on 2017 (I assume).

My lifetime statistics
Nights: 629
Years as Silver, Gold or Platinum: 13
Years as Gold or Platinum: 9
Years as Platinum: 9

Per the terms and conditions here (https://www.marriott.com/loyalty/terms/default.mi#elite), I am close to making platinum elite lifetime (600 Qualifying Nights + 10 Years as Platinum Elite).

According to the website:
"Achievement of Lifetime Platinum Premier Elite Status is only available until December 31, 2018 and will not be continued thereafter. Members will receive notice of this Lifetime achievement in January 2019." Also, "Members who achieve Lifetime Platinum Elite Status under the Marriott Rewards legacy requirements by December 31, 2018 will be grandfathered into Lifetime Platinum Premier Elite Status."

My questions are:
1. Will fulfilling the requirements for platinum elite this year qualify me for the 10 years needed for platinum elite lifetime?
2. If so, that means I will be grandfathered into Lifetime Platinum Premier Elite Status? (Although functionally, I'm not sure if matter a lot)
1. As far as my understanding goes; yes if you renew your MPG PLT status this year you will be awarded with an additional year in the beginning of 2019 which will make you LTP
2. As far as my understanding goes; no you need to have 750+ combined LT nights and 10Y as PLT (in either SPG or MR, a MR GLD year counts as a MPG PLT year) .

Remember that elite years that would count towards LTPP has to be obtained by staying at legacy properties. That means to obtain a PLT year that would count towards LTPP you need to stay either 50+ nights at SPG properties or 50+ Nights at MR properties ,
If you do both theoretically you get two years, that would count towards LTPP ( and LTP ). I guess the reason for this is that LTPP is considered as a grandfathering exercise..
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Old Oct 5, 2018, 4:04 am
  #192  
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Are your 629 nights SPG legacy, MR legacy, or combined Starriott hotel nights?

Note that MR legacy LTP requires 750 nights and 2,000,000 lifetime points, so I don't see a way for you to get LTPP.
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Old Oct 5, 2018, 4:24 am
  #193  
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Posts: 102,103
Originally Posted by Well Red
I wonder if @Starwood Lurker would be willing to chime in on this. Especially as I've been having a similar issue with Customer Care.

My base issue is that I'm only showign two MR lifetime Elite Years--one Silver and one Silver/Gold/Platinum for a total of two Elite Years. What I SHOULD be showing is one Silver and four Silver/Gold/Platinum for a total of five Elite Years and lifetime Silver status (At almost 400 nights, I'm ok there).

What has become an issue is that Marriott Customer Care has been bouncing my case between individuals andeach one is giving a different response:
Individual 1: I see the correct information on the back end, so don't worry... jsut go ahead and combine your accounts and it will all work out. (NOTE: I disbelieve so I have NOT combined... and I wont' combine until my MR is showing correctly)
Individual 2: What you're seeing is correct, you only have two status years.(NOTE: This is not correct, I have the actual year endemails from each year showing my status for that year and the next one.)
Individual 3: I only see two years, but don't worry... send proof of your other years and we'll manually fix it. (NOTE: I sent proof for every year... and thsi individual went radio silence. Still haven't heard from her and it's now been weeks.)
Individual 4: Thanks for the proof, we're implementing a fixand it will be resolvedin 12-14 days. (NOTE: That was ~20 days ago and still no fix.)
Individual 5: We are aware of the issue but have no fix currently planned and no timeline for when one will be planned. (NOTE: REALLY? With so many accounts broken, there is no fix in the works?)
Individual 6 (a "Lead"): We are aware fo the issue and apprecaite your patience We will fix it eventually. Thansk for your loyalty. (NOTE: At this poitnI am feelign neither patient nor loyal... and am writing this post from a Hyatt hotel room.)

I would be grumpily patient if I actually knew a fix was in process... and if I was gettign a consistant message. But the message du jour seems to be "say whatever it takes to make the customer go away". Which is not exactly how you want you loyal Plat Prem w/Ambasador elites who spend lots of (company) money with you to be feeling.
Your kind of situation has hit many of the legacy SPG (primary) account customers who linked their accounts with legacy Marriott accounts. And not all status times seem to have been considered equal.
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Old Oct 5, 2018, 6:02 am
  #194  
 
Join Date: Dec 2011
Location: Chennai
Programs: Aeroplan, Marriott LTG, IHG Platinum
Posts: 206
My life time elite night calculation seems wrong and when i raised a query i got a reply from SPG rep saying that is in the system. when I asked about the master night credits history they sent me past 2 year data and mentioned that is what it is available and be contend with. Even though i asked them to connect with Marriott CSR many times they ignored and stopped to reply my mails now a days.

I called Marriott elite line and she could see my elite years and mentioned that the calculation is wrong but asked me to wait. I am not sure if this will be corrected. Does anyone know whom we can connect with to review this. I have not merged my accounts due to this.
NoviceFT is offline  
Old Oct 5, 2018, 10:04 am
  #195  
 
Join Date: Apr 2004
Posts: 238
Originally Posted by MSPeconomist
Are your 629 nights SPG legacy, MR legacy, or combined Starriott hotel nights?

Note that MR legacy LTP requires 750 nights and 2,000,000 lifetime points, so I don't see a way for you to get LTPP.
Since he/she will have 10 years of Platinum/Gold, couldn't they get it by just getting to a combined 750 nights as part of the one time sweep in January?
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