Vvei

margarita girl

NJNY

So I called last week to try and get the nights credit for my meeting on the 17th. CSR said she submitted a work request. Called back today and this CSR said the work request was sent to the wrong department, but she has now filed it correctly and it should process within 48 hours. I very much doubt that, and I expect the story will change if I have to call back in another week.

mingzie

So noone has had luck so far?

Seems like customer service on phone is just brushing us off to get their KPI up.

MSPeconomist

At least brushing off is better than making stuff up.

wildway

Had second meeting 8/16. Group posting tool entered on 8/22. Zero elite qualifying nights.

Followed up with hotel. They explained that Marriott's position is that nights only will be awarded for events that were entered into group posting tool prior to changeover, even if the meeting washeld prior to change.

Anybody get different results?

phltraveler

If the hotel did GPT, they have zero ability to change the number of nights awarded. EQNs were never picked by the hotel by a dropdown, the GPT signaled to Marriott that the meeting was held and then Marriott decided how to award points/nights.

Follow up via the Marriott Rewards phone #.

RogerD408

Sounds like they are pushing these events off for now while other issues are being dealt with. It's been funny, but I'm sure frustrating, hearing all the excuses being made. It would save a lot of effort if they'd come up with one story (hopefully the truth) and pass it out to everyone. Hey, here's a novel idea, communicate it with your customers!!!

Don't give up, you are entitled to those nights per the program rules. It just might take a while to find someone willing to walk them through the system. Keep notes with dates and names so it's obvious you've been trying. Good luck.

xar

If i have already gotten my 10 nights before the merger (i.e. old program) do you think i can still qualify for 10 more in the new program?

RogerD408

There are some of us that believe the answer is yes, there are some that will say no. Given the current SNAFU, I'd suggest holding off to see what happens with the existing missing posts and things settle down in general.

phltraveler

That depends on the person and how they read the T&Cs.

I would say no, based on my reading/interpretation of the 08/18 MR Terms and Conditions regarding Rewarding Events - that the 10 EQNs applies to either only the first meeting ever or first meeting of the year. @RogerD408 would say yes - based on his reading/interpretation of the same T&Cs effective 08/18, the 10 EQNs applies per separate contract.
We both agree that there is potential ambiguity in the language which needs clarification by Marriott.
@wt286021788 reported upthread here that his second meeting of the year (first meeting occured and posted pre-08/18, second meeting occurred pre-08/18 but posted after 08/18) that the second meeting granted no qualifying nights.
I take this as evidence that only the first meeting (either per year or ever - terms ambiguous) gets 10 nights. @RogerD408 interprets this as a potential IT bug, like the current/lifetime status issues, that is not a priority (e.g. meeting nights posted by rewarding events are not high up the list like the member status issues ) to fix.
Either interpretation could theoretically be correct.

All I can tell you is that this has been debated to death, and if the 10 nights is make-or-break on the decision to hold a meeting under Rewarding Events, you're best off waiting until Marriott clarifies this.

wt286021788

I have tried to reach out the Marriott rewards customer service again and again. As of now, I still haven't received the elite nights for my second meeting, which is the first meeting posted after Aug 18th. So I would suggest NO as of now.

yeunganson

I agree with this. The Group Posting Tool used for Rewarding Events doesn't have fields on how many night credits and or how many points to give. It break down with field entry on rooms booked, revenue from rooms, revenue from meeting rooms, revenue from food, revenue from audio-equipment..etc Some fields are suppose to be mandatory (not allowed to left blank) but...bad programming allows blank to go through. Such detailed breakdown is suppose to be use for stats and business analytics. No doubt with the addition of "meeting runs" is corrupting the data by having meetings that are 0 room revenue, 0 food catering, 0 Audio/Video...etc. So I know the merger was a great time to fix this. Franchisee hotels normally have an Event Coordinator use the tool, the submission then goes to some senior staff for approval in the hotel internal controls. Then the file gets electronic submitted along with franchisee's portion of $$$$ (percentage fee the Marriott HQ charges for participating in the Rewarding Event program), the whole thing submits to Marriott HQ. HQ takes the submission and tally up the revenue in US dollars and credit the user the points and the nights.

When you stay in a hotel, Marriott Hotel use a different interface called e-bonus to post points and nights - this is where the hotel franchisee need to pony cash to Corporate Marriott to pay for your points and pay for your night credit. For a $100 "meeting runs", the manager would likely have lost hotel money if they use e-bonus to pay for the points and 10 nights for the meeting holder.

I do believe if you held a wedding, a corporate retreat and such and brought spent few thousand in the event not counting the few thousand more for your guests staying in the hotel. You probably have some leverage at the franchisee hotel and can ask them to make you whole and use the e-bonus system to give you those points and nights on the hotel's dime.

Once the dust settles, I'll reach out to check out the version of Group Posting Tools to see if it was the program that was updated or if it is the same thing but Marriott played around in the background.

YEG USER

I've never used "Rewarding Events" before, but an upcoming vacation and a couple business trips planned prior to the end of the year will have me within a few nights of Platinum again. If I get platinum again this year, I'll be within 1 year of LTP.

Is my understanding correct that if I book a rewarding events meeting I'll be able to get the 10 nights since this will be my "first" meeting? If so, I'll book my upcoming vacation with Marriott properties and get platinum for next year. If I'm not going to hit platinum for 2019 anyways, I may as well stay at Hyatt and use my globalist status before it expires...

NJNY

For my meeting held on the 17th, posted on the 20th, I called back since I didn't see any updates by their original window.

Rep insisted the problem is that the hotel did not process the meeting, and they reached out to the hotel to have it posted, and they have a due date of 9/3.
I said, not true, the meeting was posted and I can see it.
She said, no it is not showing up. We went back and forth that way a few times.
She: wait, I meant to say that there was a work request sent to the dept that does this [not the hotel] but we have to wait to hear back from them, and the due date is 9/3.
Me: okay great, I would like to be transferred to someone in that department
She: no, that department doesn't speak to people. They are back office, like IT. We just send them work requests.
Me: Ok then I'd like to speak with a supervisor.
She: I am a supervisor, actually a manager, and there is no one higher in this department.

So I give up. I doubt these will ever be processed and at this point I will consider it a nice surprise if it ever shows up.