Feb 15, 2019, 10:11 pm
Last edit by: SkiAdcock
potential workaround posted by rhg247. Might work better for MAR properties than SPG properties.
"I found a workaround that does work. Use the app, flip to the My Account section, click Account Activity and Hotel Bills, select the one you want, then Hotel Bill. Once that pulls up you, click the share arrow and then you can email it to yourself."
"I found a workaround that does work. Use the app, flip to the My Account section, click Account Activity and Hotel Bills, select the one you want, then Hotel Bill. Once that pulls up you, click the share arrow and then you can email it to yourself."
Problems downloading receipts
Jul 31, 2018, 4:59 pm
#16
Join Date: Sep 2017
Posts: 575
I stay in 16 different hotels a month! I just had to call about 11 separate hotels yesterday!
Dec 22, 2018, 4:42 am
#17
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Has this really not been fixed? Whenever I try to download a receipt, it redirects back to the activity page. I have never successfully downloaded one to date. Given that I'm having a stay show some ridiculously low number of points compared to what I paid, I'd like to see what they are using for the calculations, but nope.
Jan 6, 2019, 12:30 pm
#20
Join Date: Feb 2009
Location: SEA
Programs: Alaska MVPG 100K, IHG Ambassador, Hilton Diamond, Hyatt Globalist, Marriott Titanium
Posts: 1,704
Not working for me either. Have to use Contact Us to manually send request for folio. Most properties send them within 24 hours, but I have been bugging Le Meridien Frankfurt for over a week, and I still have not received anything.
Jan 14, 2019, 8:05 pm
#24
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
Tried to download a bill today that was supposed to have been e-mailed to me last week (but wasn't) and the download feature wasn't working. I was able to download some successfully a few months, so I have had it work previously, but no luck today.
Jan 19, 2019, 10:22 am
#25
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,347
Receipt downloads are still not working for me as of today. And this includes some receipts that I was previously able to download. No response from Marriott; I contacted them 2+ weeks ago.
Jan 20, 2019, 5:25 pm
#26
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,347
I received a reply today...a bunch of boilerplate drivel (e.g., you have great ideas about our website) followed by a personal note (obvious because of the numerous grammatical and stylistic errors). The latter said that the problem was now fixed, but it is still not working for me. I assume others are in the same situation.
Feb 2, 2019, 4:42 pm
#29
Join Date: Oct 2006
Location: Virginia
Posts: 291
This is definitely still broken as of today for certain hotels I stay at, but I found a workaround that does work. Use the app, flip to the My Account section, click Account Activity and Hotel Bills, select the one you want, then Hotel Bill. Once that pulls up you, click the share arrow and then you can email it to yourself. Silly that we have to do this, but at least I can do my expense reports.
Feb 12, 2019, 7:23 pm
#30
Join Date: Apr 2003
Location: DFW, DAL
Programs: AA Lifetime Plat, SWA A-list +
Posts: 1,007
Sorry to be so dense, but I don't see the "hotel bill" option on the App. Are you on an iPhone, iPad or Android device?
I got the download on the website to work one day last week, but now it won't work again. I have spent so much time reconfiguring my browser to try and make it work <- looks like that was a waste of time.
I got the download on the website to work one day last week, but now it won't work again. I have spent so much time reconfiguring my browser to try and make it work <- looks like that was a waste of time.