Dec 19, 2018, 10:39 am
Last edit by: RedSun
IF YOU HAVE A PREPAID RATE, PLEASE READ THIS WIKI!
Recommended SNA Best Practices:
- According to the Marriott Lurkers in this forum (see post #220 in this thread), as confusing as it sounds, the SNA system is separate from the reservation system, so if a suite is showing as currently unavailable or available on the website, that does not necessarily mean it is currently unavailable or available for SNAs.
As of March 2019, there is an IT bug on Marriott's website that prevents SNAs from being applied to many if not all prepaid reservations. One member has identified a workaround that enables you to "trick" the website into allowing you apply SNAs to prepaid reservation. Several members have reported success using this workaround to apply SNAs to their prepaid reservations. Hopefully Marriott will fix this IT bug in the near future.- After SNAs are redeemed, they are removed from member's account. But they are in pending mode and will only be processed (confirmed or denied) about one week (normally 5 days) prior to actual stay. Any change to the reservation during this pending period may detach the SNAs. Check with reservation agent again to have SNAs re-attached again.
- After SNAs get cleared and confirmed, they are locked with the reservation. Any further changes to the reservation may break the confirmed SNAs. It is a hazard to ask agent to process SNAs again since the SNA processing window is closing
- If your SNA clears, be sure to take a screen shot of what suite category you are assigned in the app and be prepared to show this to the front desk at check-in. Several members have reported being confirmed in certain suite categories when there SNAs have cleared or during mobile check-in only to be assigned lower a category room at check-in. Members who have taken screenshots of their initial SNA assignments have had success in getting properties to honor those original assignments after initially getting assigned inferior rooms at check-in.
- If you are assigned a lower category of room than any of the options offered during the SNA application process and/or if the hotel refuses honor the representations they made at any point during the SNA process, be sure to submit a formal complaint to Marriott and ask for your SNAs used during your stay to be reinstated. If you have followed the screenshot best practice, your screenshot should go a long way towards getting Marriott to eventually refund your SNA, although it may take a long time for customer service to process your request.
Non-Participating Brands:
Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-suite hotels, Marriott Executive Apartments®, Marriott Vacation Club®, EDITION®, Ritz-Carlton Reserve®, The Ritz-Carlton Destination Clubs® and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.From post # 220.
The system is not checking what is available for sale at any marriott.com web site, so you should not be using the web sites as a guide for what is and is not available for SNA approval.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
FOR ANYONE TRYING TO ADD SNAs TO PRE-PAID NONREFUNDABLE BOOKINGS THAT MARRIOTT IT
CURRENTLY DOESN’T SEEM TO ALLOW, HERE IS A WORK-AROUND. GOOD LUCK!
https://www.flyertalk.com/forum/30575978-post541.html
All, I believe that I've found a way of getting around Marriott's IT issue where SNA's cannot be used on advance purchase rates. It takes advantage of another error in the Marriott IT system (go figure) where changes in different windows are not handled properly. It seems to work for me - would be great if someone else can confirm.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
The link for selecting your benefit:
https://choice-benefit.marriott.com/
How to cancel an Award request:
Suite Night Award requests may be canceled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to receive credit back for all the Awards; however, after 2 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation fees applicable to the reservation itself.NOTE: Always detach the SNA before cancelling a reservation. It's the only way to ensure your SNA is returned to your account immediately. Otherwise, you could be waiting hours/days to see your SNA again.
FAQ : Suite Night Awards - SNA - questions and discussion thread
Feb 14, 2022, 9:42 am
#3196
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,799
Marriott loyalty programs did put their customers above everything.
(their customers as in those valued hotels owners)
Feb 14, 2022, 2:52 pm
#3200
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,855
Go to Hawaii in May, September or October. Assuming a very quite weeks you have a shot at upgrades at several properties. But it's not going to be a sure thing in Hawaii ~ ever.
Feb 20, 2022, 9:12 am
#3203
Join Date: Mar 2020
Posts: 14
General SNA question: I'm booking a single stay out of multiple reservations (2 nights certs 3 nights points, so 3 reservations for 5 consecutive nights). I have 5 SNA and can apply to each night, but is there a chance that some will clear and some wont? I'd rather not switch rooms, but the SNAs are expiring and booking a single 5-night res isn't an option for me in this case. Would appreciate any advice & experiences.
Thanks!
Thanks!
Feb 20, 2022, 10:03 am
#3204
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat MM
Posts: 3,582
General SNA question: I'm booking a single stay out of multiple reservations (2 nights certs 3 nights points, so 3 reservations for 5 consecutive nights). I have 5 SNA and can apply to each night, but is there a chance that some will clear and some wont? I'd rather not switch rooms, but the SNAs are expiring and booking a single 5-night res isn't an option for me in this case. Would appreciate any advice & experiences.
Thanks!
Thanks!
Feb 20, 2022, 3:10 pm
#3205
Join Date: Mar 2020
Posts: 14
Did you try making a single reservation for the whole stay on points? It should then give you the option of applying any certificates in your account against the reservation, with the balance on points. This would simplify things based on my experience with similar situations.
Feb 24, 2022, 8:29 am
#3206
Join Date: Aug 2011
Location: BWI
Programs: UA 1MM & 1K, Marriott Titanium, Hilton Diamond
Posts: 255
Feb 27, 2022, 3:34 pm
#3207
Join Date: Jun 2019
Location: Hawaii
Programs: AA EXP, HA PL, Hilton 💎, Marriott Ti, Wyndham/Caesars 💎, Hertz PC
Posts: 343
I've lived out here for a couple of years and the rates people are paying for relatively mediocre properties are absolutely astonishing. And most of the cool .... Hawaii has to offer isn't at any of the resorts.
Mar 1, 2022, 8:40 pm
#3208
Join Date: Nov 2006
Programs: AA MM PP, MR LT Plat, Globalist
Posts: 994
I was able to secure 7 nights at the Courtyard Kona using free night certificates. Since I only have 4 SNAs, I split the first 4 nights into one booking.
My last 3 nights (not using SNAs) are on Fri, Sat, Sun nights. When should I ask the hotel about the possibility of letting me keep the suite for the last 3 nights of my stay?
My last 3 nights (not using SNAs) are on Fri, Sat, Sun nights. When should I ask the hotel about the possibility of letting me keep the suite for the last 3 nights of my stay?
Mar 1, 2022, 9:32 pm
#3209
Join Date: Jan 2018
Programs: Marriott Bonvoy Ambassador Elite, United Premier Silver, National Executive Elite
Posts: 151
I was able to secure 7 nights at the Courtyard Kona using free night certificates. Since I only have 4 SNAs, I split the first 4 nights into one booking.
My last 3 nights (not using SNAs) are on Fri, Sat, Sun nights. When should I ask the hotel about the possibility of letting me keep the suite for the last 3 nights of my stay?
My last 3 nights (not using SNAs) are on Fri, Sat, Sun nights. When should I ask the hotel about the possibility of letting me keep the suite for the last 3 nights of my stay?
They mentioned that someone had requested that specific suite so I do appreciate that they jumped through some hoops to get it done and I was very grateful for that. I was Titanium Elite at the time.
Mar 1, 2022, 11:58 pm
#3210
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,732
I was able to secure 7 nights at the Courtyard Kona using free night certificates. Since I only have 4 SNAs, I split the first 4 nights into one booking.
My last 3 nights (not using SNAs) are on Fri, Sat, Sun nights. When should I ask the hotel about the possibility of letting me keep the suite for the last 3 nights of my stay?
My last 3 nights (not using SNAs) are on Fri, Sat, Sun nights. When should I ask the hotel about the possibility of letting me keep the suite for the last 3 nights of my stay?
