Dec 19, 18, 10:39 am
Last edit by: RedSun
IF YOU HAVE A PREPAID RATE, PLEASE READ THIS WIKI!
Recommended SNA Best Practices:
- According to the Marriott Lurkers in this forum (see post #220 in this thread), as confusing as it sounds, the SNA system is separate from the reservation system, so if a suite is showing as currently unavailable or available on the website, that does not necessarily mean it is currently unavailable or available for SNAs.
As of March 2019, there is an IT bug on Marriott's website that prevents SNAs from being applied to many if not all prepaid reservations. One member has identified a workaround that enables you to "trick" the website into allowing you apply SNAs to prepaid reservation. Several members have reported success using this workaround to apply SNAs to their prepaid reservations. Hopefully Marriott will fix this IT bug in the near future.- After SNAs are redeemed, they are removed from member's account. But they are in pending mode and will only be processed (confirmed or denied) about one week (normally 5 days) prior to actual stay. Any change to the reservation during this pending period may detach the SNAs. Check with reservation agent again to have SNAs re-attached again.
- After SNAs get cleared and confirmed, they are locked with the reservation. Any further changes to the reservation may break the confirmed SNAs. It is a hazard to ask agent to process SNAs again since the SNA processing window is closing
- If your SNA clears, be sure to take a screen shot of what suite category you are assigned in the app and be prepared to show this to the front desk at check-in. Several members have reported being confirmed in certain suite categories when there SNAs have cleared or during mobile check-in only to be assigned lower a category room at check-in. Members who have taken screenshots of their initial SNA assignments have had success in getting properties to honor those original assignments after initially getting assigned inferior rooms at check-in.
- If you are assigned a lower category of room than any of the options offered during the SNA application process and/or if the hotel refuses honor the representations they made at any point during the SNA process, be sure to submit a formal complaint to Marriott and ask for your SNAs used during your stay to be reinstated. If you have followed the screenshot best practice, your screenshot should go a long way towards getting Marriott to eventually refund your SNA, although it may take a long time for customer service to process your request.
Non-Participating Brands:
Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton, Protea Hotels, Aloft, Element, Design Hotels, all-suite hotels, Marriott Executive Apartments, Marriott Vacation Club, EDITION, Ritz-Carlton Reserve, The Ritz-Carlton Destination Clubs and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.From post # 220.
The system is not checking what is available for sale at any marriott.com web site, so you should not be using the web sites as a guide for what is and is not available for SNA approval.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
FOR ANYONE TRYING TO ADD SNAs TO PRE-PAID NONREFUNDABLE BOOKINGS THAT MARRIOTT IT
CURRENTLY DOESNT SEEM TO ALLOW, HERE IS A WORK-AROUND. GOOD LUCK!
https://www.flyertalk.com/forum/30575978-post541.html
All, I believe that I've found a way of getting around Marriott's IT issue where SNA's cannot be used on advance purchase rates. It takes advantage of another error in the Marriott IT system (go figure) where changes in different windows are not handled properly. It seems to work for me - would be great if someone else can confirm.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.
Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.
The link for selecting your benefit:
https://choice-benefit.marriott.com/
How to cancel an Award request:
Suite Night Award requests may be canceled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to receive credit back for all the Awards; however, after 2 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation fees applicable to the reservation itself.NOTE: Always detach the SNA before cancelling a reservation. It's the only way to ensure your SNA is returned to your account immediately. Otherwise, you could be waiting hours/days to see your SNA again.
SNA - Suite Night Awards - master questions and discussion thread
Sep 18, 19, 9:54 pm
#1546
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,612
if you contend that you never selected the Giglio Prestige Room as one of your SNA options, then that is a different story--in which case you'd have to have a screenshot or some other evidence likely to prove that you did not select that category as an SNA option. But that isn't what the Lurker response suggests happened in this case?
The only time it show the selection is only at SNA selection page but it can be changed easily.
Sep 18, 19, 9:56 pm
#1547
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I think a screenshot of that is better than not, as many other members have shared already here and in many other threads. And once selected and confirmed, that can't be changed without canceling the SNA and reapplying again. So a screenshot of selections after confirmed submission that shows date and time makes it pretty good proof that can be confirmed by Marriott.
Sep 18, 19, 9:58 pm
#1548
Join Date: Nov 2009
Posts: 994
Using Suite Night Awards on Reservation Spanning New Year
Have a reservation spanning across the new year. About 4 days in 2019, and 3 days in 2020. Does anyone know if it's possible to apply Suite Night Awards to the entire reservation?
Sep 18, 19, 10:14 pm
#1549
Join Date: Dec 2007
Location: SFO
Posts: 4,791
All nights in 2019 including Dec 31 can be upgraded with 2019 expiry SNAs (obviously upgradable with 2020 expiry SNAs as well). Any nights in 2020 requires 2020 expiry dates. The system will know which ones to take, at least in my reservation for New Years.
Sep 18, 19, 10:48 pm
#1550
Join Date: Nov 2009
Posts: 994
All my SNAs expire in 2019.
Sep 18, 19, 11:24 pm
#1551
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia, Hyatt Glob
Posts: 15,200
Sep 18, 19, 11:29 pm
#1552
Join Date: Dec 2007
Location: SFO
Posts: 4,791
Sep 18, 19, 11:52 pm
#1553
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,084
Are you sure that old expiring SNAs cover NYE? This was not true for the legacy SPG SNAs.
Sep 19, 19, 12:01 am
#1554
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia, Hyatt Glob
Posts: 15,200
Sep 19, 19, 12:18 am
#1556
Join Date: Dec 2007
Location: SFO
Posts: 4,791
Sep 19, 19, 3:15 am
#1557
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Diamond, GHA Tit, BA Gold, Turkish Elite
Posts: 8,212
Sep 19, 19, 3:38 am
#1558
Join Date: Aug 2018
Posts: 874
They definitely were under SPG, but it was a miserable rate in the low $10s. I believe Bonvoy has kept that policy.
Sep 20, 19, 12:35 pm
#1559
Join Date: Sep 2006
Location: New York
Programs: Marriott Bonvoy Lifetime Titanium, Delta Skymiles Platinum
Posts: 641
I am now 0 for 4 in my SNA requests.
May - 1 night at St. Regis New York
May - 2 nights at the Renaissance Washington DC Downtown Hotel
August - 2 nights at the Renaissance Washington DC Downtown Hotel
September (just got denied today) - Gaylord Palms Resort Kissimmee FL
Very disappointing. I have a feeling I am going to wind up not using any and totally not able to take advantage of this benefit. I chose this benefit because none of the other choices had any value to me. It seems this one doesn't either. I have a few odds and ends stays for the rest of this year. I do have a request in for 4 nights in October for the Westin O'Hare. I would not have picked this stay for an upgrade but hey, there is no downside at this point. I also tried for my stay next month at the Guangzhou Marriott Tianhe, but it is not even for a suite (just a larger room) and it fails every time I try.
I fully understand that this is not a guaranteed benefit but it does seem like too much work for too little return. Or in my case, no return.
May - 1 night at St. Regis New York
May - 2 nights at the Renaissance Washington DC Downtown Hotel
August - 2 nights at the Renaissance Washington DC Downtown Hotel
September (just got denied today) - Gaylord Palms Resort Kissimmee FL
Very disappointing. I have a feeling I am going to wind up not using any and totally not able to take advantage of this benefit. I chose this benefit because none of the other choices had any value to me. It seems this one doesn't either. I have a few odds and ends stays for the rest of this year. I do have a request in for 4 nights in October for the Westin O'Hare. I would not have picked this stay for an upgrade but hey, there is no downside at this point. I also tried for my stay next month at the Guangzhou Marriott Tianhe, but it is not even for a suite (just a larger room) and it fails every time I try.
I fully understand that this is not a guaranteed benefit but it does seem like too much work for too little return. Or in my case, no return.
Sep 21, 19, 6:55 am
#1560
Join Date: Sep 2017
Posts: 82
I am now 0 for 4 in my SNA requests.
May - 1 night at St. Regis New York
May - 2 nights at the Renaissance Washington DC Downtown Hotel
August - 2 nights at the Renaissance Washington DC Downtown Hotel
September (just got denied today) - Gaylord Palms Resort Kissimmee FL
Very disappointing. I have a feeling I am going to wind up not using any and totally not able to take advantage of this benefit. I chose this benefit because none of the other choices had any value to me. It seems this one doesn't either. I have a few odds and ends stays for the rest of this year. I do have a request in for 4 nights in October for the Westin O'Hare. I would not have picked this stay for an upgrade but hey, there is no downside at this point. I also tried for my stay next month at the Guangzhou Marriott Tianhe, but it is not even for a suite (just a larger room) and it fails every time I try.
I fully understand that this is not a guaranteed benefit but it does seem like too much work for too little return. Or in my case, no return.
May - 1 night at St. Regis New York
May - 2 nights at the Renaissance Washington DC Downtown Hotel
August - 2 nights at the Renaissance Washington DC Downtown Hotel
September (just got denied today) - Gaylord Palms Resort Kissimmee FL
Very disappointing. I have a feeling I am going to wind up not using any and totally not able to take advantage of this benefit. I chose this benefit because none of the other choices had any value to me. It seems this one doesn't either. I have a few odds and ends stays for the rest of this year. I do have a request in for 4 nights in October for the Westin O'Hare. I would not have picked this stay for an upgrade but hey, there is no downside at this point. I also tried for my stay next month at the Guangzhou Marriott Tianhe, but it is not even for a suite (just a larger room) and it fails every time I try.
I fully understand that this is not a guaranteed benefit but it does seem like too much work for too little return. Or in my case, no return.
JW Marriott Cancun - 3 nights - no
Le Mridien Barcelona - 3 nights - no
Le Mridien Munich - 3 nights - no
Renaissance Dallas - 2 nights - yes
