Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

SNA (Suite Night Award) General Discussion and Question Thread

SNA (Suite Night Award) General Discussion and Question Thread

    Hide Wikipost
Old May 29, 19, 11:44 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: CLEguy
Wiki Link
Recommended SNA Best Practices:
  1. According to the Marriott Lurkers in this forum (see post #220 in this thread), as confusing as it sounds, the SNA system is separate from the reservation system, so if a suite is showing as currently unavailable or available on the website, that does not necessarily mean it is currently unavailable or available for SNAs.
  2. As of March 2019, there is an IT bug on Marriott's website that prevents SNAs from being applied to many if not all prepaid reservations. One member has identified a workaround that enables you to "trick" the website into allowing you apply SNAs to prepaid reservation. Several members have reported success using this workaround to apply SNAs to their prepaid reservations. Hopefully Marriott will fix this IT bug in the near future.
  3. If your SNA clears, be sure to take a screen shot of what suite category you are assigned in the app and be prepared to show this to the front desk at check-in. Several members have reported being confirmed in certain suite categories when there SNAs have cleared or during mobile check-in only to be assigned lower a category room at check-in. Members who have taken screenshots of their initial SNA assignments have had success in getting properties to honor those original assignments after initially getting assigned inferior rooms at check-in.
  4. If you are assigned a lower category of room than any of the options offered during the SNA application process and/or if the hotel refuses honor the representations they made at any point during the SNA process, be sure to submit a formal complaint to Marriott and ask for your SNAs used during your stay to be reinstated. If you have followed the screenshot best practice, your screenshot should go a long way towards getting Marriott to eventually refund your SNA, although it may take a long time for customer service to process your request.
Non-Participating Brands:
Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-suite hotels, Marriott Executive Apartments®, Marriott Vacation Club®, EDITION®, Ritz-Carlton Reserve®, The Ritz-Carlton Destination Clubs® and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.

From post # 220.

The system is not checking what is available for sale at any marriott.com web site, so you should not be using the web sites as a guide for what is and is not available for SNA approval.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

FOR ANYONE TRYING TO ADD SNAS TO PRE-PAID NONREFUNDABLE BOOKINGS THAT MARRIOTT IT
CURRENTLY DOESN’T SEEM TO ALLOW, HERE IS A POSSIBLE WORK-AROUND. GOOD LUCK!

https://www.flyertalk.com/forum/30575978-post541.html

Originally Posted by EuropeanPete View Post
All, I believe that I've found a way of getting around Marriott's IT issue where SNA's cannot be used on advance purchase rates. It takes advantage of another error in the Marriott IT system (go figure) where changes in different windows are not handled properly. It seems to work for me - would be great if 2 else can confirm.

For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.

Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.

The link for selecting your benefit:
https://choice-benefit.marriott.com/
Print Wikipost

Reply

Old Jul 19, 18, 11:59 pm
  #1  
Original Poster
 
Join Date: Jun 2014
Posts: 10
SNA (Suite Night Award) General Discussion and Question Thread

Would like to know
1. If the existing suite night from SPG can be used in Marriott properties
2. If there is any difference between the SPG issued suite nights and Marriott issued suite nights

Anyone has insight?
iwin1015 is offline  
Reply With Quote
Old Jul 20, 18, 1:12 am
  #2  
 
Join Date: Feb 2016
Posts: 153
I think after the merger, you should be able to use SNA at Marriott properties. My understanding is that Marriott hotels have fewer suites than SPG hotels.
myko85 is offline  
Reply With Quote
Old Jul 20, 18, 3:03 am
  #3  
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by iwin1015 View Post
Would like to know
1. If the existing suite night from SPG can be used in Marriott properties
2. If there is any difference between the SPG issued suite nights and Marriott issued suite nights

Anyone has insight?

We will continue to honor existing Suite Night Awards until expiration dates and they can be used at participating Marriott Rewards and SPG brands and properties after the merger.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
arjen05 likes this.
Starwood Lurker III is offline  
Reply With Quote
Old Jul 20, 18, 6:45 am
  #4  
cln
 
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,621
Thanks for clarification !
cln is offline  
Reply With Quote
Old Jul 20, 18, 6:47 am
  #5  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 80,376
Originally Posted by Starwood Lurker III View Post
We will continue to honor existing Suite Night Awards until expiration dates and they can be used at participating Marriott Rewards and SPG brands and properties after the merger.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Does this include SPG SNAs earned last year and expiring on December 31, 2018?
MSPeconomist is offline  
Reply With Quote
Old Jul 20, 18, 6:49 am
  #6  
cln
 
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,621
I guess "existing" includes those...
cln is offline  
Reply With Quote
Old Jul 20, 18, 8:18 am
  #7  
Marriott Contributor Badge
 
Join Date: Jan 2009
Location: BTR
Programs: AA PlatPro 2.3MM; Marriott LT Plat; Hilton Gold; Vistana 5-Star Elite; National Car Exec Elite
Posts: 6,079
Originally Posted by MSPeconomist View Post
Does this include SPG SNAs earned last year and expiring on December 31, 2018?
Originally Posted by Starwood Lurker III View Post
We will continue to honor existing Suite Night Awards until expiration dates and they can be used at participating Marriott Rewards and SPG brands and properties after the merger.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Not understanding your concern. It appears Christina’s statement is pretty clear.
controller1 is offline  
Reply With Quote
Old Jul 20, 18, 9:18 am
  #8  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 80,376
Originally Posted by controller1 View Post




Not understanding your concern. It appears Christina’s statement is pretty clear.
I'm trying to get an absolutely clear answer.

Note also that the "merger" of Marriott and Starwood has already occurred, so does the word "merger" here mean that we must first take the step of merging our accounts or can SNAs be used in Marriott (and presumably also RC) hotels at any time after the new combined program begins, presumably at some undetermined date in August?
MSPeconomist is offline  
Reply With Quote
Old Jul 20, 18, 9:22 am
  #9  
 
Join Date: Jul 2007
Location: SFO
Programs: AA exp, Marriott Amb
Posts: 221
Err, does this include Ritz Carlton properties?
ClimbingCook is offline  
Reply With Quote
Old Jul 20, 18, 9:47 am
  #10  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by MSPeconomist View Post
I'm trying to get an absolutely clear answer.

Note also that the "merger" of Marriott and Starwood has already occurred, so does the word "merger" here mean that we must first take the step of merging our accounts or can SNAs be used in Marriott (and presumably also RC) hotels at any time after the new combined program begins, presumably at some undetermined date in August?
For clarity, Christina is referencing the combination/merger of the frequent stay programs. Combining/merging your accounts will have no affect on existing SNA's. They will be in your SPG account until they expire if you choose not to combine accounts and they will transfer to the combined account if you choose to do so.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
Starwood Lurker is offline  
Reply With Quote
Old Jul 20, 18, 9:49 am
  #11  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by ClimbingCook View Post
Err, does this include Ritz Carlton properties?
No.

A6. Can SNAs be used at all brands -- in particular, can they be used at Ritz-Carltons? If so, and if an SNA is used at a Ritz-Carlton to upgrade to a room category that includes club access or breakfast, will those features be honored despite those not being elite benefits at Ritz-Carltons?

No - not all hotels will participate. A list of non-participating brands and resorts will be available via the SNA terms and conditions in early August. Brands that will not participate at launch are: The Ritz-Carlton, Protea Hotels, Aloft, Element, Design Hotels, All-Suite Hotels, Marriott Vacation Club and participating Vistana properties. <added by Starwood Lurker 18May18>
Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
Starwood Lurker is offline  
Reply With Quote
Old Jul 20, 18, 9:57 am
  #12  
 
Join Date: Oct 2008
Location: ORD
Programs: ua 1k, hh diamond, spg PLT, marriott PLT
Posts: 612
Originally Posted by Starwood Lurker View Post
No.

A6. Can SNAs be used at all brands -- in particular, can they be used at Ritz-Carltons? If so, and if an SNA is used at a Ritz-Carlton to upgrade to a room category that includes club access or breakfast, will those features be honored despite those not being elite benefits at Ritz-Carltons?



Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
That is most unfortunate. can you perhaps explain why RC would be excluded from this yet other luxury brands are included?
playbbg is offline  
Reply With Quote
Old Jul 20, 18, 10:00 am
  #13  
 
Join Date: Sep 2017
Posts: 300
Originally Posted by playbbg View Post
That is most unfortunate. can you perhaps explain why RC would be excluded from this yet other luxury brands are included?
Because Marriott decided so...
M.dA.R. is offline  
Reply With Quote
Old Jul 20, 18, 10:51 am
  #14  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT PLT, AA LT PLT, HH GLD, UA SLV, Avis PreferredPlus
Posts: 24,593
...and it's their program.
CPRich is offline  
Reply With Quote
Old Jul 20, 18, 11:04 am
  #15  
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1KMM, Hyatt Explorist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 19,380
Originally Posted by CPRich View Post
...and it's their program.
I think I and others would have been OK with SNAs just allowing lounge access at RCs (possibly skipping the actual suite)

Won't be giving RCs any business...
UA-NYC is offline  
Reply With Quote

Thread Tools
Search this Thread