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SNA (Suite Night Award) General Discussion and Question Thread

SNA (Suite Night Award) General Discussion and Question Thread

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Old Jun 29, 22, 9:51 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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IF YOU HAVE A PREPAID RATE, PLEASE READ THIS WIKI!
Recommended SNA Best Practices:
  1. According to the Marriott Lurkers in this forum (see post #220 in this thread), as confusing as it sounds, the SNA system is separate from the reservation system, so if a suite is showing as currently unavailable or available on the website, that does not necessarily mean it is currently unavailable or available for SNAs.
  2. As of March 2019, there is an IT bug on Marriott's website that prevents SNAs from being applied to many if not all prepaid reservations. One member has identified a workaround that enables you to "trick" the website into allowing you apply SNAs to prepaid reservation. Several members have reported success using this workaround to apply SNAs to their prepaid reservations. Hopefully Marriott will fix this IT bug in the near future.
  3. After SNAs are redeemed, they are removed from member's account. But they are in pending mode and will only be processed (confirmed or denied) about one week (normally 5 days) prior to actual stay. Any change to the reservation during this pending period may detach the SNAs. Check with reservation agent again to have SNAs re-attached again.
  4. After SNAs get cleared and confirmed, they are locked with the reservation. Any further changes to the reservation may break the confirmed SNAs. It is a hazard to ask agent to process SNAs again since the SNA processing window is closing
  5. If your SNA clears, be sure to take a screen shot of what suite category you are assigned in the app and be prepared to show this to the front desk at check-in. Several members have reported being confirmed in certain suite categories when there SNAs have cleared or during mobile check-in only to be assigned lower a category room at check-in. Members who have taken screenshots of their initial SNA assignments have had success in getting properties to honor those original assignments after initially getting assigned inferior rooms at check-in.
  6. If you are assigned a lower category of room than any of the options offered during the SNA application process and/or if the hotel refuses honor the representations they made at any point during the SNA process, be sure to submit a formal complaint to Marriott and ask for your SNAs used during your stay to be reinstated. If you have followed the screenshot best practice, your screenshot should go a long way towards getting Marriott to eventually refund your SNA, although it may take a long time for customer service to process your request.
Non-Participating Brands:
Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton, Protea Hotels, Aloft, Element, Design Hotels, all-suite hotels, Marriott Executive Apartments, Marriott Vacation Club, EDITION, Ritz-Carlton Reserve, The Ritz-Carlton Destination Clubs and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.

From post # 220.

The system is not checking what is available for sale at any marriott.com web site, so you should not be using the web sites as a guide for what is and is not available for SNA approval.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

FOR ANYONE TRYING TO ADD SNAs TO PRE-PAID NONREFUNDABLE BOOKINGS THAT MARRIOTT IT
CURRENTLY DOESNT SEEM TO ALLOW, HERE IS A WORK-AROUND. GOOD LUCK!

https://www.flyertalk.com/forum/30575978-post541.html

Originally Posted by EuropeanPete View Post
All, I believe that I've found a way of getting around Marriott's IT issue where SNA's cannot be used on advance purchase rates. It takes advantage of another error in the Marriott IT system (go figure) where changes in different windows are not handled properly. It seems to work for me - would be great if someone else can confirm.

For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.

Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.

The link for selecting your benefit:
https://choice-benefit.marriott.com/

How to cancel an Award request:

Suite Night Award requests may be canceled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to receive credit back for all the Awards; however, after 2 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation fees applicable to the reservation itself.

NOTE: Always detach the SNA before cancelling a reservation. It's the only way to ensure your SNA is returned to your account immediately. Otherwise, you could be waiting hours/days to see your SNA again.

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Old Sep 3, 18, 3:59 pm
  #61  
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Originally Posted by kennycrudup View Post
"Superior King, Larger Guest room, 1 King, Sofa bed." This is an AC Hotel in downtown Chicago (I have no prior experience with the property). It was one of the choices, IIRC, when I was given my options for the SNA, and I'm pretty sure I booked the best thing of what I'd been presented.
Definitely pay attention to what is being offered when you apply SNAs. I tried to use one at Renaissance Barcelona until I realized that Marriott's idea of a suite is a 32 sqm Executive Room. I did not waste my SNA!
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Old Sep 3, 18, 5:21 pm
  #62  
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Originally Posted by kennycrudup View Post
I thought about that when I saw what I'd been SNAed to. But what's the timeframe on cancelling? Right now, there's a banner that reads: "Since your Suite Night Award request has been confirmed, changes to dates, rooms, rates and certain room features cannot be made."
This is what my Ambassador told me - not sure if this is new? I am drawing a blank.

Once Suite Night Awards have been confirmed, you must cancel the entire reservation by 3:00 pm hotel time one day prior to arrival to be credited back and avoid forfeiture of the Suite Night Awards.

When do you check in? When does your cancel period elapse? I'd keep checking. I kept re-faring the Gwen and the Hotel Chicago on another stay a month ago. Got the latter down to about $115 which was crazy.
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Old Sep 3, 18, 6:30 pm
  #63  
 
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Originally Posted by UA-NYC View Post
When do you check in? When does your cancel period elapse?
The 6th and the 5th, respectively.
I'd keep checking.
I have been, and this close in the prices are higher (everywhere in the area) than when I'd booked, so it looks like I'm stuck with it this time. But it's only 2 SNAs, and I'm fairly sure I'll get the other 5 by the end of the year, so "lesson learned" I guess. I got caught up in the allure of using "guaranteed" upgrade certificates for the first time.
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Old Sep 8, 18, 8:17 am
  #64  
 
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Regarding the suite nights, once selected, where do they show up in my account. I’d like to apply them to an upcoming stay but can’t see any place to do that online. Do I have to call the property?
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Old Sep 8, 18, 10:47 am
  #65  
 
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They show up on your account activity. Find your reservation.
Click on View/Modify.
Scroll down to Take an Upgrade. Youve earned it.
Follow the prompts.
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Old Sep 8, 18, 12:13 pm
  #66  
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Wanted to clarify that as I chose them at a time when I have no upcoming reservations, they won't be visible until I'm actually able to use them?
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Old Sep 8, 18, 12:25 pm
  #67  
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On both phone apps, below the counter of nights this year, below your points total, below account activity, whould be a line that says "Suite Night Awards" with a number inside a circle." Tap on that line and it will bring up a page with "Available Awards", "Awards this year", expiration date, etc.

On the web site, click the (non-intuitive) Account Activity button next to your points balance/night, and the top category should be "Earned Awards" with a count of SNAs and their expiration date.
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Old Sep 8, 18, 12:41 pm
  #68  
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Originally Posted by VisaW View Post
Forgive my ignorance Marriott loyalist trying to understand the new system. I searched this forum and google and think I know the answer but nothing has been 100% clear, so here I am...

Im a plat premier and have already requalified for play premier next year. I just selected 10 suite nights. Am I correct that I have those 10 upgrades to use by the end of 2019? And that I will not be issued 10 more on Jan 1, 2019?

Thanks for filling me in.
No, you will only earn 5 SNAs when you pass 50 and 75 nights during the year regardless of annual/LT status. They will be good through the end of the following year.
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Old Sep 8, 18, 6:44 pm
  #69  
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Originally Posted by CPRich View Post
On both phone apps, below the counter of nights this year, below your points total, below account activity, whould be a line that says "Suite Night Awards" with a number inside a circle." Tap on that line and it will bring up a page with "Available Awards", "Awards this year", expiration date, etc.

On the web site, click the (non-intuitive) Account Activity button next to your points balance/night, and the top category should be "Earned Awards" with a count of SNAs and their expiration date.

​​​Thanks - that information appeared when I checked just now, but wasn't there earlier today.
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Old Sep 10, 18, 2:29 am
  #70  
 
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Hi, follow on question as I am a platinum member also. Surely we get upgrades whenever they are free so how does this differ please? Also how long do the vouchers last for, is it 12 months?
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Old Sep 10, 18, 6:06 am
  #71  
 
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Originally Posted by CPRich View Post
On both phone apps, below the counter of nights this year, below your points total, below account activity, whould be a line that says "Suite Night Awards" with a number inside a circle." Tap on that line and it will bring up a page with "Available Awards", "Awards this year", expiration date, etc.

On the web site, click the (non-intuitive) Account Activity button next to your points balance/night, and the top category should be "Earned Awards" with a count of SNAs and their expiration date.
Thanks for those directions. Apparently those sections took a while to populate. Unfortunately my stay this weekend at the Westin National Harbor is not eligible to apply the suite nights or even put the in the cue. I think it has to do with the rate type as my employer always books the rooms for employees. PMSPG properties have always been notorious for not even being able to call ahead with a rewards number.

Originally Posted by w1lde1 View Post
Hi, follow on question as I am a platinum member also. Surely we get upgrades whenever they are free so how does this differ please? Also how long do the vouchers last for, is it 12 months?
Probably works like a same day flight upgrade, you don’t know going into the stay you’ll get the better room as opposed to the Suite Night where you do. Most of my stays are multi-days. I’m a little disappointed the SNA’s don’t apply to the whole stay. If I’m staying four nights I want to stay in the same room for all of them.

Last edited by tvtd; Sep 11, 18 at 5:21 am Reason: stupidity
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Old Sep 10, 18, 5:11 pm
  #72  
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I applied freshly earned sna and checked only the top suite option offered (there was a range of 4 or 5 options). They cleared at 5 day mark and at checkin we got that exact room type. No complaints.
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Old Sep 11, 18, 5:19 am
  #73  
 
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Originally Posted by w1lde1 View Post
Hi, follow on question as I am a platinum member also. Surely we get upgrades whenever they are free so how does this differ please? Also how long do the vouchers last for, is it 12 months?
Same questions, I never read a reply to the expiration on the vouchers, is it 12 months or they dont expore ?
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Old Sep 11, 18, 6:22 am
  #74  
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Originally Posted by tvtd View Post


Thanks for those directions. Apparently those sections took a while to populate. Unfortunately my stay this weekend at the Westin National Harbor is not eligible to apply the suite nights or even put the in the cue. I think it has to do with the rate type as my employer always books the rooms for employees. PMSPG properties have always been notorious for not even being able to call ahead with a rewards number.



Probably works like a same day flight upgrade, you don’t know going into the stay you’ll get the better room as opposed to the Suite Night where you do. Most of my stays are multi-days. I’m a little disappointed the SNA’s don’t apply to the whole stay. If I’m staying four nights I want to stay in the same room for all of them.
Your use of SNAs is either approved for your entire stay or not, and you cannot use SNAs unless you have enough of them for the entire stay.
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Old Sep 11, 18, 6:24 am
  #75  
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Originally Posted by danola View Post

Same questions, I never read a reply to the expiration on the vouchers, is it 12 months or they dont expore ?
Neither. SNAs earned this year are valid until Dec 31, 2019.
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