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SNA (Suite Night Award) General Discussion and Question Thread

SNA (Suite Night Award) General Discussion and Question Thread

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Old Jun 29, 22, 9:51 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: RedSun
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IF YOU HAVE A PREPAID RATE, PLEASE READ THIS WIKI!
Recommended SNA Best Practices:
  1. According to the Marriott Lurkers in this forum (see post #220 in this thread), as confusing as it sounds, the SNA system is separate from the reservation system, so if a suite is showing as currently unavailable or available on the website, that does not necessarily mean it is currently unavailable or available for SNAs.
  2. As of March 2019, there is an IT bug on Marriott's website that prevents SNAs from being applied to many if not all prepaid reservations. One member has identified a workaround that enables you to "trick" the website into allowing you apply SNAs to prepaid reservation. Several members have reported success using this workaround to apply SNAs to their prepaid reservations. Hopefully Marriott will fix this IT bug in the near future.
  3. After SNAs are redeemed, they are removed from member's account. But they are in pending mode and will only be processed (confirmed or denied) about one week (normally 5 days) prior to actual stay. Any change to the reservation during this pending period may detach the SNAs. Check with reservation agent again to have SNAs re-attached again.
  4. After SNAs get cleared and confirmed, they are locked with the reservation. Any further changes to the reservation may break the confirmed SNAs. It is a hazard to ask agent to process SNAs again since the SNA processing window is closing
  5. If your SNA clears, be sure to take a screen shot of what suite category you are assigned in the app and be prepared to show this to the front desk at check-in. Several members have reported being confirmed in certain suite categories when there SNAs have cleared or during mobile check-in only to be assigned lower a category room at check-in. Members who have taken screenshots of their initial SNA assignments have had success in getting properties to honor those original assignments after initially getting assigned inferior rooms at check-in.
  6. If you are assigned a lower category of room than any of the options offered during the SNA application process and/or if the hotel refuses honor the representations they made at any point during the SNA process, be sure to submit a formal complaint to Marriott and ask for your SNAs used during your stay to be reinstated. If you have followed the screenshot best practice, your screenshot should go a long way towards getting Marriott to eventually refund your SNA, although it may take a long time for customer service to process your request.
Non-Participating Brands:
Not all hotels participate in Suite Night Awards. Suite Night Awards are not redeemable at the following brands (subject to change at any time; see Marriott Bonvoy Terms and Conditions for full details): The Ritz-Carlton®, Protea Hotels®, Aloft®, Element®, Design Hotels™, all-suite hotels, Marriott Executive Apartments®, Marriott Vacation Club®, EDITION®, Ritz-Carlton Reserve®, The Ritz-Carlton Destination Clubs® and Marriott Grand Residence Club properties. In addition, Suite Night Awards are not redeemable at select Participating Properties. Contact Member Support for individual hotel Suite Night Award participation.

From post # 220.

The system is not checking what is available for sale at any marriott.com web site, so you should not be using the web sites as a guide for what is and is not available for SNA approval.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

FOR ANYONE TRYING TO ADD SNAs TO PRE-PAID NONREFUNDABLE BOOKINGS THAT MARRIOTT IT
CURRENTLY DOESN’T SEEM TO ALLOW, HERE IS A WORK-AROUND. GOOD LUCK!

https://www.flyertalk.com/forum/30575978-post541.html

Originally Posted by EuropeanPete View Post
All, I believe that I've found a way of getting around Marriott's IT issue where SNA's cannot be used on advance purchase rates. It takes advantage of another error in the Marriott IT system (go figure) where changes in different windows are not handled properly. It seems to work for me - would be great if someone else can confirm.

For this to work, in addition to a pre-paid reservation where SNAs are disabled you need a rate at a hotel where SNA's are eligible - so go book a bog-standard fully flex rate at your local Westin or whatever which you can cancel later if you don't currently have any flexible rates booked.

Log in to Marriott.com and click on "My Trips" (obviously this won't work for people whose trips are still not showing). Open "View/ Modify" in a new browser window/ tab on the flexible reservation first, and then open "View/ Modify" in the non-refundable reservation in another new window/ tab. Go back to the flexible reservation and click on "Start Upgrade Request" and it should take you to a webpage for the pre-paid reservation where you can finally select your SNAs.

The link for selecting your benefit:
https://choice-benefit.marriott.com/

How to cancel an Award request:

Suite Night Award requests may be canceled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to receive credit back for all the Awards; however, after 2 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation fees applicable to the reservation itself.

NOTE: Always detach the SNA before cancelling a reservation. It's the only way to ensure your SNA is returned to your account immediately. Otherwise, you could be waiting hours/days to see your SNA again.

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Old Jul 1, 22, 12:51 am
  #3556  
FT
 
Join Date: Sep 2002
Posts: 384
Originally Posted by handspring088 View Post
I think that I have been patient with the new dynamic point pricing of rooms, and the use of suite nights.

But, lately, neither really mean much. Months ahead, I asked for a suite upgrade at a London hotel. No luck.

I just looked to book a London hotel for October and was quoted 58,000 points per night.

This is now a worthless program.

FYI, I am Titanium Elite and stay over 70 days/year in a hotel.
Couldn't agree more. Purely a fallback option for me know.
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Old Jul 1, 22, 4:00 am
  #3557  
 
Join Date: Dec 2016
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Originally Posted by dgreen12 View Post
My SNAs from prior years are showing as extended until December 31, 2022 in both the website and the app without any action being taken on my part to request their extension. I had 15 that were supposed to expire on June 30, 2022 (and it's still June 30, 2022 where I am.)
Same! I had 2 SNAs that were set to expire on June 30. They're now showing Dec 31, along with 5 other SNAs that were already set to expire at that date.
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Old Jul 1, 22, 4:10 am
  #3558  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
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Another datapoint from a colleague : 7 SNAs expiring 30 June, 5 expiring 31 Dec. All 12 now showing 31 Dec.
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Old Jul 1, 22, 5:10 am
  #3559  
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Anyone want to bet that this is another IT error?
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Old Jul 1, 22, 6:29 am
  #3560  
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I still have one that shows expiration 6/30 (yesterday)
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Old Jul 1, 22, 6:35 am
  #3561  
 
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Originally Posted by margarita girl View Post
Anyone want to bet that this is another IT error?
The irony of this would be that they were gracious enough to extend the SNAs but deny extensions of FNAs…
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Old Jul 1, 22, 6:42 am
  #3562  
 
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Originally Posted by rylan View Post
I still have one that shows expiration 6/30 (yesterday)

Same here - and of course they cannot be used.
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Old Jul 1, 22, 6:44 am
  #3563  
 
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
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YADP (yet another data point). I had 5 SNA's that were set to expire on 6/30. They have been extended to 12/31. So I now have 10 SNA's to try to use up before the end of the year. In the past, I had been able to use them. So far this year, no luck. I have an upcoming CY stay in a few weeks for a wedding where I have a request for a Junior Suite (best room offered) with a SNA. Will see... Would be nice to have the extra space, but not critical. If it gets close to end of the year and I still haven't been able to use the SNA's on leisure trips with my family, I may burn them on business trips. Better than letting them go unused but a fairly minimal value prop in my mind. It is the family trips where I really want to be able to use them.

--Jon

Last edited by Jon Maiman; Jul 1, 22 at 6:49 am
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Old Jul 1, 22, 6:54 am
  #3564  
 
Join Date: Aug 2006
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Originally Posted by Radiation Station View Post
It has just become the 1st of July in England - no signs of a date extension for my two SNAs that expired yesterday but they are still there in the app. The plot thickens.
Same story here in the US. I hope that mine are extended, as I have an August stay for which I would like to use them.
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Old Jul 1, 22, 8:22 am
  #3565  
 
Join Date: Feb 2006
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Originally Posted by margarita girl View Post
Anyone want to bet that this is another IT error?
It appears it was an IT error and they are going to manually expire them. Unreal.



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Old Jul 1, 22, 8:33 am
  #3566  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
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Well, I guess someone will post what happens when they try and manually expire SNAs which have *just* been used on an upcoming reservation ….
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Old Jul 1, 22, 8:41 am
  #3567  
 
Join Date: Jun 2016
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I already use some of the extended ones. The waiting game begins.
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Old Jul 1, 22, 9:34 am
  #3568  
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Originally Posted by margarita girl View Post
Anyone want to bet that this is another IT error?
Originally Posted by Mr. Vker View Post
It appears it was an IT error and they are going to manually expire them. Unreal.



Unbelievable! I was just joking.
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Old Jul 1, 22, 9:53 am
  #3569  
 
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Originally Posted by margarita girl View Post
Unbelievable! I was just joking.
Probably time for everyone to apply these erroneously extended SNAs to a booking.
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Old Jul 1, 22, 10:04 am
  #3570  
 
Join Date: Feb 2006
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Originally Posted by margarita girl View Post
Unbelievable! I was just joking.
The joke's on us!!
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