Apr 11, 2019, 3:52 pm
Last edit by: hockeyinsider
The W shares management with the nearby Westin. The guest relations manager for both properties is Yasil Alvarado <[email protected]>
W Costa Rica – Reserva Conchal [Master Thread]
Dec 12, 2018, 5:27 pm
#16
Join Date: Feb 2017
Location: London, United Kingdom
Programs: S7 Gold (OW Sapphire), TAP Gold (* Gold), IHG Spire, Hilton Gold, Marriott Gold, Hyatt Explorist
Posts: 21
Considering this as potential option for honeymoon
Looking at this property as the potential for final week of our honeymoon in September (after Tortuguero & La Fortuna) Not sure if it's possible to book with Virtuoso benefits...
Quite tempted to sign up for Marriott Platinum challenge and have a week here which would take care of half of the required nights pretty much
Jan 22, 2019, 7:04 am
#18
Original Poster
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Jan 22, 2019, 3:55 pm
#19
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,837
I hope this is not bad advice, but personally if a hotel is brand new and is still ramping up to attract new clientele, that is not the ideal scenario to use SNAs and I suspect odds are higher than normal that I would get a suite. Unless it would be for a very very special occasion and that I absolutely want to maximize my chances, but in that case I would just pay for a suite if it was so important.
Jan 22, 2019, 7:17 pm
#21
Original Poster
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Fly into LIR. The hotel offers a transfer. We rented a car, which worked out pretty well. The property is just over an hour away, and roads are paved and in good condition. No tolls along the way.
Jan 27, 2019, 9:41 am
#22
Join Date: Feb 2017
Location: London, United Kingdom
Programs: S7 Gold (OW Sapphire), TAP Gold (* Gold), IHG Spire, Hilton Gold, Marriott Gold, Hyatt Explorist
Posts: 21
It's approximately 3.5 hours by car to SJO. I've been quoted US$180-200 for a one-way private transfer to San Jose Airport. We are planning to do that as we are flying back SJO-LGW with BA in Club (arriving from La Fortuna before we stay @ W Hotel).
Jan 27, 2019, 9:45 am
#23
Join Date: Feb 2017
Location: London, United Kingdom
Programs: S7 Gold (OW Sapphire), TAP Gold (* Gold), IHG Spire, Hilton Gold, Marriott Gold, Hyatt Explorist
Posts: 21
Luxury privileges or Virtuoso rate available @ W Reserva Conchal?
Does anyone know if the W Reserva Conchal is bookable on a "luxury privileges" or Virtuoso rate yet?
It's listed on the SPG Luxury Privileges site with the following amenities but not bookable yet according to Tavel agent I spoke to:
It's listed on the SPG Luxury Privileges site with the following amenities but not bookable yet according to Tavel agent I spoke to:
- USD 100 Welcome Credit per room, per stay
- Daily breakfast for two guests
- Complimentary standard in-room internet access
- Upgrade on arrival, early check-in and late check-out which are all subject to availability
Feb 19, 2019, 7:55 pm
#24
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
Mar 19, 2019, 7:30 am
#25
Join Date: Dec 2003
Location: Houston, TX USA
Programs: United Platinum, Marriott Plat, Hilton Diamond, Avis President's Circle
Posts: 569
CLG
Mar 20, 2019, 10:51 am
#26
Original Poster
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
I have been remiss in posting this. So. The property itself is absolutely beautiful. The main area is set high above the beach, with a short (5-10 minute) walk or golf cart ride down to the beach.
There are two pool areas, one off the lobby and a smallar one down by the beach, Zona Azul. We much preferred the quieter Zona Azul. Both pool areas have their own F&B options, and both are good. Get the ceviche. The restaurant onsite (Latitud 10 Norte) is outstanding. Breakfast at Cocina de Mercado is an excellent spread consisting of the usuals as well as several local options.
We were upgraded via SNA to a 1 BR Treehouse Suite, which was nice enough, but found that in the mornings the sun poured in through a frosted window in the bathroom, which precluded sleeping in. Air conditioning aficionados, should any exist in this forum, will note that it is impossible to lower the temp below 21 or 22 Celsius within the room. A maintenance guy came, shrugged, and left.
Readers will note that I have mostly spoken to hard product here. Service is...work in progress would be generous. Huge fails in valet, check-in, housekeeping, various food/beverage areas. It's clear that systems here are just not in place (at least as of mid-January). With the exception of the dinner at Latitud 10 Norte we did not have a consistently positive service interaction. Our interactions were definitely well-intentioned, but just messy and poorly executed. I will commend the property for its service recovery, but candidly I'd have preferred it if we just didn't have the issues we did.
If things improve we might consider a return. As context we had stayed at Solaz, another new property, a few weeks prior to our stay here, and I will once again hammer home how excellent and polished it was from end to end in stark contrast to what we found at the W.
There are two pool areas, one off the lobby and a smallar one down by the beach, Zona Azul. We much preferred the quieter Zona Azul. Both pool areas have their own F&B options, and both are good. Get the ceviche. The restaurant onsite (Latitud 10 Norte) is outstanding. Breakfast at Cocina de Mercado is an excellent spread consisting of the usuals as well as several local options.
We were upgraded via SNA to a 1 BR Treehouse Suite, which was nice enough, but found that in the mornings the sun poured in through a frosted window in the bathroom, which precluded sleeping in. Air conditioning aficionados, should any exist in this forum, will note that it is impossible to lower the temp below 21 or 22 Celsius within the room. A maintenance guy came, shrugged, and left.
Readers will note that I have mostly spoken to hard product here. Service is...work in progress would be generous. Huge fails in valet, check-in, housekeeping, various food/beverage areas. It's clear that systems here are just not in place (at least as of mid-January). With the exception of the dinner at Latitud 10 Norte we did not have a consistently positive service interaction. Our interactions were definitely well-intentioned, but just messy and poorly executed. I will commend the property for its service recovery, but candidly I'd have preferred it if we just didn't have the issues we did.
If things improve we might consider a return. As context we had stayed at Solaz, another new property, a few weeks prior to our stay here, and I will once again hammer home how excellent and polished it was from end to end in stark contrast to what we found at the W.
Mar 20, 2019, 4:25 pm
#27
Join Date: Dec 2003
Location: Houston, TX USA
Programs: United Platinum, Marriott Plat, Hilton Diamond, Avis President's Circle
Posts: 569
Thanks for the update CLEguy. By chance, have you (or others viewing) stayed at either the Andaz or Four Seasons there in Costa Rica? Those seem like the only other two ‘comparable’ nearby options (though the room rate spread is double between them). Service failures are not something I’m interested in dealing with when I’m paying out of pocket for a suite...
CLG
CLG
Mar 20, 2019, 4:29 pm
#28
Original Poster
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Thanks for the update CLEguy. By chance, have you (or others viewing) stayed at either the Andaz or Four Seasons there in Costa Rica? Those seem like the only other two ‘comparable’ nearby options (though the room rate spread is double between them). Service failures are not something I’m interested in dealing with when I’m paying out of pocket for a suite...
CLG
CLG
Mar 21, 2019, 5:14 am
#29
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,040
Thanks for the update CLEguy. By chance, have you (or others viewing) stayed at either the Andaz or Four Seasons there in Costa Rica? Those seem like the only other two ‘comparable’ nearby options (though the room rate spread is double between them). Service failures are not something I’m interested in dealing with when I’m paying out of pocket for a suite...
CLG
CLG
Regards
Mar 21, 2019, 5:30 pm
#30
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107