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Reges, a Luxury Collection Resort & Spa, Cesme, Turkey [Master Thread]

Reges, a Luxury Collection Resort & Spa, Cesme, Turkey [Master Thread]

Old Sep 10, 2020, 1:25 pm
  #16  
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Reges Luxury Collection, Cesme = Excellent Hardware and Poor Service

Reges, a Luxury Collection Resort & Spa, Cesme

Boyalik Mahallesi 3198/1 Sokak No 5/2 Cesme, Izmir TR 35930

Reges Luxury Collection, Cesme = Excellent Hardware and Poor Service (27 Photos)

Reges, a Luxury Collection Resort & Spa, Cesme

We stayed a few nights at Reges Luxury Collection and had a so-so stay.  There are some positive features of this property which is good value when booking with points in the summer and the rooms look quite nice.  However in terms of destination I significantly prefer Bodrum over Cesme and service at Reges was not stellar by any means and definitely fell short of luxury standards.  I would not recommend staying here at high cash rates in the summer – might as well spend a bit more for Bodrum.  But for people on a budget and looking to burn points, you can do so at a fraction of Bodrum so that would be the segment of travelers to whom I would recommend this property.

Location

Bodrum is a hotbed of luxury hotel from many international chains including top end properties such as Mandarin Oriental and Aman, plus Marriott has EDITION and Caresse (Luxury Collection).  By contrast Cesme does not have much to offer for luxury.  There is a Sheraton and a Radisson Blu in addition to Reges, but not a whole lot more so people looking for a top hotel specifically in Cesme will probably pick Reges by default.  The hotel is about a one-hour drive from Izmir airport and had free valet parking.  It is also only a few minutes’ drive from the Cesme castle and town center.  The resort itself is set on a beautiful quiet bay with all rooms looking towards the sea.  Those on the ground floor have pool views and other rooms all have sea views.IMG_2757.jpegIMG_2762.jpeg1_IMG_2768.jpeg

Room

Most rooms at Reges are considered entry level, regardless if they have sea views or if they are by the pool, so the advantage is that it’s quite easy to book a room with points unlike properties which only have a handful of basic rooms making points redemptions very difficult.  At 25k points per night given cash rates of 400-500 EUR, booking with points is as good as it gets: it is  better than 2 cents per point especially with 5th night free.

The downside of having lots of rooms available with points is that the property does not have a lot of suites.  The hotel was full during our stay so as expected we did not receive an upgrade.  We did receive a room on a fairly high floor which was nice to have better views, however at check-in they said we had a room a bit larger than others and looking at the floor plan it was actually the opposite, some rooms were bigger than ours but none were smaller.  In fact in terms of privacy because we were in the bottom of the V-shape of the building, we had a worse room as we could more easily see our neighbor from our balcony, in fact we could see our neighbor even from inside our room if standing close to the patio door.

The hotel opened last year so it’s still new and the hardware looks great.  In terms of entry level rooms it’s hard to beat thanks to the fantastic sea views and quality floor tiles.  The bathroom was nice as well with a rain shower separate from the bathtub.  There was a glass wall separating the bathroom from the bedroom so if you left the blinds up you would have views from there as well.  I would have designed the toilet enclosure differently however because it was a partially and gradually frosted glass door such that you could not see through at the bottom of the door but it was more clear higher up.  Thankfully the blinds were electric and not manual which made it easier to frequently move them up and down, and it was the same for curtains and sheers in front of the patio door.  Bottom line the technological features of the hotel were up to par.  However one negative aspect which was somewhat surprising for a recently built hotel in this price range is that soundproofing was average at best.  The noise was mostly during the day or evening and not during the night so thankfully we could enjoy good nights of sleep especially with well-functioning air conditioning and the pillow menu for special orders to match guest preferences.1_IMG_2747.jpegIMG_2748.jpegIMG_2749.jpegIMG_2751.jpegIMG_2752.jpegIMG_2753.jpegIMG_2754.jpegIMG_2755.jpeg

The patio itself was a good place to relax for a drink although as mentioned above not the most private.  There were plants on each side for partial visual privacy but the neighbors were sitting very close so we were pretty much part of their conversation.  1_IMG_2756.jpeg1_IMG_2750.jpeg

Dining

Breakfast was on the floor below reception which is not very close to the sea and from there not much views either so for a beachfront resort the breakfast venue left to be desired.  Also another problem is that they did not have enough tables outside so they would get full – most seating was indoors which was disappointing in the summer.  The main luxury aspect of breakfast was sparkling wine but in terms of food it was ok but not great.  There was no a la carte menu other than the ability to order eggs from our table; everything else was the buffet.  The covid set-up for the buffet was odd because you had to stand in line and wait for staff to escort us and they would pick the food we wanted for us.  Unfortuantely some guests were sometimes impatient and I saw some pick bread bare-handed which is not ideal with covid to say the least.  All food offerings were fairly standard, whether fruits, veggies, and nothing stood out.  For hot dishes they had menemen and sucuk like most hotels in Turkey and food quality was decent. IMG_2758.jpeg1_IMG_2759.jpeg1_IMG_2769.jpeg1_IMG_2770.jpegIMG_2782.jpegIMG_2783.jpeg

Service

The main drawback of this property was service.  If it was a Westin, Le Meridien, or Renaissance, I would not mind much but service was definitely not luxury standards.  Breakfast was a bit chaotic with staff missing orders or not serving guests efficiently due to the design, but also they just let guests pick a table themselves rather than take responsibility for ensuring there was actually a clean table for guests to sit at.  On some mornings if occupancy was high, we had nowhere to sit and nobody helping us to find a table (or clean a table) – it felt more like a Four Points.  In addition, housekeeping was also subpar and often cursory: one morning they clearly did not clean the floor which was still wet from our shower a couple hours before as water had partially gotten out of the shower.  They also failed to replenish many articles on several occasions such as tissues, soap, drinking glasses, and they took away bathrobes without giving new ones.  One day I called reception to ask for housekeeping to come for missing items, but they did not even bother.

About two weeks before our stay my Ambassador reached out to me to discuss our needs for this stay and I told her that it would be our anniversary during the stay and she said she would organize something for us.  Then a few days before the stay I asked her specifically if the hotel was notified and she said yes.  Once we arrived at Reges for check-in there was no recognition at all, no note, no welcome amenity, etc.  On the exact day of our anniversary same thing: nothing at all.  They just dropped the ball, which a luxury hotel should not do especially when an ambassador goes out of their way to organize something – twice.

We also had false fire alarms on consecutive days which was annoying, one of the two days it even happened twice.

To conclude with service, staff also came knocking on our door twice despite the do not disturb light being turned on.

Bottom line, this hotel was poor in terms of service for any hotel brand, let alone a Luxury Collection.

 

 

 

Beach

The beach and surrounding grounds of the hotel were both very nice and I would say it’s a strength of the property. IMG_2761.jpeg1_IMG_2765.jpegIMG_2766.jpegIMG_2767.jpeg1_IMG_2771.jpeg

Pool

There were two pools, one in front of each building of the hotel.  They were quite small but not very occupied because most guests preferred the beach area. 1_IMG_2760.jpeg1_IMG_2763.jpeg1_IMG_2764.jpeg

Wifi

Wifi worked well with speeds of about 15 Mbps. 

Overall

Overall the value if booking with points is excellent because many sea side resorts in Turkey are very expensive in July-August; I cannot imagine that this property will remain 25k points for very long.  The problem is more for guests booking with cash who expect luxury level of service – this will be a major disappointment.  I significantly preferred Bodrum over Cesme so I don’t think I will rush back to Reges but it would be hard to find a hotel with the quality of Reges’ hardware in Bodrum for the same number of points required.  For cash bookings I would question whether Cesme is the best destination however because Turkey has lots to offer.

Reges Luxury Collection, Cesme = Excellent Hardware and Poor Service

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escape4 is online now  
Old Sep 13, 2020, 6:19 pm
  #17  
 
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Just completed a fabulous stay here. Paid 25,000 points per night which I might possibly consider one of my best redemptions ever.

I’m a Titanium and I was upgraded to a corner suite, though I did have to ask politely on arrival if a suite was available. It’s definitely worth it.

Aesthetically the rooms are beautiful. Throw rugs, nice furniture. I would honestly decorate my home this way. The views of the Aegean are beautiful. Pictures don’t do it justice.

Some things are closed because of COVID, but you could order a drink anywhere and food was available all day. The breakfast (Free for titaniums) was high quality, and typical of what one would expect in Turkey. The menomen was the best I had in all of Turkey. Pools are open. They set up chairs for you on the beach, and you push a button whenever you need service. I can’t stress enough how nice of a time I had here.

THE WIND. It’s bad. It’s windy AF, but kind of kept you from sweating too much. When laying at the beach I actually grew to like the wind.

Drink prices weren’t bad. Efes was TLY 35 (€4) cocktails were TLY 60 (€7,50). Bottles of wine were less than €30.

Taxi to Alaati was TLY 50 and it was such a lovely town for dinner every night. Concierge will call you a taxi, but you can catch one on the main road easily. Dolmus run to esme and Alaati. They are white/teal and come quite often. Do note that taxi charges are nearly double what they are in Istsnbul, and having a car in esme isn’t a bad idea.

In the era of COVID this is a hidden gem. I was so sad to leave Reges.
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Old May 21, 2021, 2:47 pm
  #18  
 
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This seems like a "hidden gem" if reports are to be believed, 100k points for 5 nights at a LC that commands 500 EUR+ a night during the summer?
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Old May 22, 2021, 6:10 am
  #19  
 
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Originally Posted by brokenwindow
This seems like a "hidden gem" if reports are to be believed, 100k points for 5 nights at a LC that commands 500 EUR+ a night during the summer?
I had hoped to find out, but they wouldn't let my family - 2 adults and kids aged 10 and 8 - stay in one of their double-double guest rooms. I didn't fancy paying twice as many points so went elsewhere...
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Old Oct 2, 2021, 9:09 am
  #20  
 
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Fabously surprised!

Staying here for a couple of nights & Love this property! So quiet, relaxing, and excellent treatment for Titz. Was pre-upgraded to one of their corner suites with huge balconies overlooking the sea. Waking up with your lover with the curtains open brings such bliss. GM sent me a welcome hand written card with goodies, wishing me and my lover well. Wouldn't hesitate to come here again!











The views from our balcony






The property is so pretty...


















Cocktails are now 90-110 TL. So like double the price from previous poster's stay here. Really like this place!
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Old Oct 2, 2021, 11:31 am
  #21  
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supatight80 Looks much more enjoyable to visit in October than when I was there in the height of high season last year. Not only you scored a suite upgrade because occupancy is not as high, but the restaurant and other public areas seem quiet and peaceful, not a disorganized zoo!
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Old Oct 2, 2021, 2:29 pm
  #22  
 
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Originally Posted by escape4
supatight80 Looks much more enjoyable to visit in October than when I was there in the height of high season last year. Not only you scored a suite upgrade because occupancy is not as high, but the restaurant and other public areas seem quiet and peaceful, not a disorganized zoo!
Yah it really is so quiet and peaceful here escape! Completely love how serene it is. And it's still hot during the day. So quite enjoying the Sun, booze, and silence at this oasis in the city!
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Old Feb 5, 2022, 3:25 pm
  #23  
 
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Originally Posted by ankomonkey
I had hoped to find out, but they wouldn't let my family - 2 adults and kids aged 10 and 8 - stay in one of their double-double guest rooms. I didn't fancy paying twice as many points so went elsewhere...
how did you find out ? Did you ask them by email?
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Old Feb 5, 2022, 3:39 pm
  #24  
 
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Originally Posted by escape4
Introduction We stayed a few nights at Reges Luxury Collection and had a so-so stay. There are some positive features of this property which is good value when booking with points in the summer and the rooms look quite nice. However in terms of destination I significantly prefer Bodrum over Cesme and service at Reges was not stellar by any means and definitely fell short of luxury standards. I would not recommend staying here at high cash rates in the summer – might as well spend a bit more for Bodrum. But for people on a budget and looking to burn points, you can do so at a fraction of Bodrum so that would be the segment of travelers to whom I would recommend this property. Location Bodrum is a hotbed of luxury hotel from many international chains including top end properties such as Mandarin Oriental and Aman, plus Marriott has EDITION and Caresse (Luxury Collection). By contrast Cesme does not have much to offer for luxury. There is a Sheraton and a Radisson Blu in addition to Reges, but not a whole lot more so people looking for a top hotel specifically in Cesme will probably pick Reges by default. The hotel is about a one-hour drive from Izmir airport and had free valet parking. It is also only a few minutes’ drive from the Cesme castle and town center. The resort itself is set on a beautiful quiet bay with all rooms looking towards the sea. Those on the ground floor have pool views and other rooms all have sea views. Room Most rooms at Reges are considered entry level, regardless if they have sea views or if they are by the pool, so the advantage is that it’s quite easy to book a room with points unlike properties which only have a handful of basic rooms making points redemptions very difficult. At 25k points per night given cash rates of 400-500 EUR, booking with points is as good as it gets: it is better than 2 cents per point especially with 5th night free.The downside of having lots of rooms available with points is that the property does not have a lot of suites. The hotel was full during our stay so as expected we did not receive an upgrade. We did receive a room on a fairly high floor which was nice to have better views, however at check-in they said we had a room a bit larger than others and looking at the floor plan it was actually the opposite, some rooms were bigger than ours but none were smaller. In fact in terms of privacy because we were in the bottom of the V-shape of the building, we had a worse room as we could more easily see our neighbor from our balcony, in fact we could see our neighbor even from inside our room if standing close to the patio door.The hotel opened last year so it’s still new and the hardware looks great. In terms of entry level rooms it’s hard to beat thanks to the fantastic sea views and quality floor tiles. The bathroom was nice as well with a rain shower separate from the bathtub. There was a glass wall separating the bathroom from the bedroom so if you left the blinds up you would have views from there as well. I would have designed the toilet enclosure differently however because it was a partially and gradually frosted glass door such that you could not see through at the bottom of the door but it was more clear higher up. Thankfully the blinds were electric and not manual which made it easier to frequently move them up and down, and it was the same for curtains and sheers in front of the patio door. Bottom line the technological features of the hotel were up to par. However one negative aspect which was somewhat surprising for a recently built hotel in this price range is that soundproofing was average at best. The noise was mostly during the day or evening and not during the night so thankfully we could enjoy good nights of sleep especially with well-functioning air conditioning and the pillow menu for special orders to match guest preferences.The patio itself was a good place to relax for a drink although as mentioned above not the most private. There were plants on each side for partial visual privacy but the neighbors were sitting very close so we were pretty much part of their conversation. Dining Breakfast was on the floor below reception which is not very close to the sea and from there not much views either so for a beachfront resort the breakfast venue left to be desired. Also another problem is that they did not have enough tables outside so they would get full – most seating was indoors which was disappointing in the summer. The main luxury aspect of breakfast was sparkling wine but in terms of food it was ok but not great. There was no a la carte menu other than the ability to order eggs from our table; everything else was the buffet. The covid set-up for the buffet was odd because you had to stand in line and wait for staff to escort us and they would pick the food we wanted for us. Unfortuantely some guests were sometimes impatient and I saw some pick bread bare-handed which is not ideal with covid to say the least. All food offerings were fairly standard, whether fruits, veggies, and nothing stood out. For hot dishes they had menemen and sucuk like most hotels in Turkey and food quality was decent. Service The main drawback of this property was service. If it was a Westin, Le Meridien, or Renaissance, I would not mind much but service was definitely not luxury standards. Breakfast was a bit chaotic with staff missing orders or not serving guests efficiently due to the design, but also they just let guests pick a table themselves rather than take responsibility for ensuring there was actually a clean table for guests to sit at. On some mornings if occupancy was high, we had nowhere to sit and nobody helping us to find a table (or clean a table) – it felt more like a Four Points. In addition, housekeeping was also subpar and often cursory: one morning they clearly did not clean the floor which was still wet from our shower a couple hours before as water had partially gotten out of the shower. They also failed to replenish many articles on several occasions such as tissues, soap, drinking glasses, and they took away bathrobes without giving new ones. One day I called reception to ask for housekeeping to come for missing items, but they did not even bother.About two weeks before our stay my Ambassador reached out to me to discuss our needs for this stay and I told her that it would be our anniversary during the stay and she said she would organize something for us. Then a few days before the stay I asked her specifically if the hotel was notified and she said yes. Once we arrived at Reges for check-in there was no recognition at all, no note, no welcome amenity, etc. On the exact day of our anniversary same thing: nothing at all. They just dropped the ball, which a luxury hotel should not do especially when an ambassador goes out of their way to organize something – twice.We also had false fire alarms on consecutive days which was annoying, one of the two days it even happened twice.To conclude with service, staff also came knocking on our door twice despite the do not disturb light being turned on.Bottom line, this hotel was poor in terms of service for any hotel brand, let alone a Luxury Collection. Beach The beach and surrounding grounds of the hotel were both very nice and I would say it’s a strength of the property. Pool There were two pools, one in front of each building of the hotel. They were quite small but not very occupied because most guests preferred the beach area. Wifi Wifi worked well with speeds of about 15 Mbps. Overall Overall the value if booking with points is excellent because many sea side resorts in Turkey are very expensive in July-August; I cannot imagine that this property will remain 25k points for very long. The problem is more for guests booking with cash who expect luxury level of service – this will be a major disappointment. I significantly preferred Bodrum over Cesme so I don’t think I will rush back to Reges but it would be hard to find a hotel with the quality of Reges’ hardware in Bodrum for the same number of points required. For cash bookings I would question whether Cesme is the best destination however because Turkey has lots to offer.
We had a wonderful time, excellent choices for breakfast, all I had to do was to ask for something that was not there and the next day, they brought it over. wonderful Place, Great service.
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Old Feb 6, 2022, 1:35 pm
  #25  
 
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Originally Posted by elec89
how did you find out ? Did you ask them by email?
Yes, I e-mailed the hotel but they were insistent that their double-double could only accommodate 3. I get that there might be fire/safety regulations causing the restriction, but the room and bedding looked big enough. Other Marriotts in Turkey have let us do this without problem.
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Old Apr 7, 2022, 3:07 pm
  #26  
 
Join Date: Apr 2022
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Originally Posted by ankomonkey
I had hoped to find out, but they wouldn't let my family - 2 adults and kids aged 10 and 8 - stay in one of their double-double guest rooms. I didn't fancy paying twice as many points so went elsewhere...
Hi, Did you actually show up with your kids and they told you you would have to book another room? I am planning to take my 7 year old sons and intended for us all to be in one room in a couple months. Thanks! Oops just saw the last response. Sorry!
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Old Sep 12, 2023, 9:53 am
  #27  
 
Join Date: Jul 2012
Posts: 211
Currently has a reservation for Nov but got email asking for cancellation, cited

Our hotel will be officially closed between October 1st 2023 and April 1st 2024..
​​​​​​​We would like to inform you that with the decision of the management from October 1st our hotel will start renovation processes in order to provide you with a better service at the Luxury Collection standards in the new season.
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Old Sep 12, 2023, 10:04 am
  #28  
 
Join Date: Apr 2015
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Originally Posted by tonywush
Currently has a reservation for Nov but got email asking for cancellation, cited
It is a quite new hotel, so I would be surprised if they needed half a year to renovate. Maybe they are closing for low season like some hotels in Greece and Turkey do. It would be interesting to know whether they plan to do it on a yearly basis. I was considering going back in early October 2024, but now I think I will plan for something different not to have an unpleasant surprise like you have.
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Old Sep 12, 2023, 6:24 pm
  #29  
 
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Originally Posted by Kayano
It is a quite new hotel, so I would be surprised if they needed half a year to renovate. Maybe they are closing for low season like some hotels in Greece and Turkey do. It would be interesting to know whether they plan to do it on a yearly basis. I was considering going back in early October 2024, but now I think I will plan for something different not to have an unpleasant surprise like you have.
We were there during the "Soft Opening" stages. Beautiful Location,But windy.someone spent a Lot of $$$$$$$$$ on this property, But not much to see from the Street Level. I personally do not think the property is doing Great Business.
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Old Sep 13, 2023, 4:13 am
  #30  
 
Join Date: Apr 2015
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Originally Posted by TRANSWORLDMARINE
We were there during the "Soft Opening" stages. Beautiful Location,But windy.someone spent a Lot of $$$$$$$$$ on this property, But not much to see from the Street Level. I personally do not think the property is doing Great Business.
I agree, the hard product is amazing. We have been three times to Reges and for some reason it reminded me Excelsior Gallia Hotel in Milan. First time we came in June 2020, week after they opened from Covid break. There were maybe 10 rooms occupied at that time. Then we visited in September 2021 and September 2022. It was much bussier but still not crowded. Not sure how high occupancy they need to make profit. I hope that they will do well as I really liked the hotel. They were even sending me birthday wishes every year via WhatsApp
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