Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Feb 26, 2019, 12:06 pm
#812
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
My credit card nights just posted. Could have doing this incredibly complex transaction 
taken down Marriott IT the past day?
taken down Marriott IT the past day?
Feb 26, 2019, 12:27 pm
#814
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,269
I would encourage everyone who booked away from Marriott to write in to Arne's office otherwise they won't be aware about the "book away" effect during their intermittent IT outages.
Feb 26, 2019, 1:28 pm
#817
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 808
Mobile phone number is either empty or invalid format
I keep getting the"Our server is being stubborn, please try again" or "Mobile phone number is either empty or invalid format" message (no matter how I put in my phone number) when I tried to book.
Feb 26, 2019, 1:38 pm
#818
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,570
Been trying to book Marriotts today - several stays upcoming where the local Marriott is a better property than the local Hilton.
I have given up and booked Hilton. 5 stays. I won't come back and cancel/rebook later - not worth my time.
This is beyond the usual nuisance that Marriott constantly forgets who I am, forgets my AAA number, and forgets all of my credit card numbers. Now I can't even book the stays as a non-member or a member.
Marriott is burning to the ground and it's painfully obvious to even the most casual observer that nobody cares and nobody is remotely accountable.
On the plus side, Hilton is a reliable experience. Diamond benefits are about as lame as Platinum Premier benefits. Oh, sorry, "Titanium" benefits, I forgot I've been downgraded to the metal that is worth like 2 bucks an ounce.
But their systems work, their OLCI lets me pick my room, they accept the generic AAA number since I don't have mine memorized, and their digital key works.
I have given up and booked Hilton. 5 stays. I won't come back and cancel/rebook later - not worth my time.
This is beyond the usual nuisance that Marriott constantly forgets who I am, forgets my AAA number, and forgets all of my credit card numbers. Now I can't even book the stays as a non-member or a member.
Marriott is burning to the ground and it's painfully obvious to even the most casual observer that nobody cares and nobody is remotely accountable.
On the plus side, Hilton is a reliable experience. Diamond benefits are about as lame as Platinum Premier benefits. Oh, sorry, "Titanium" benefits, I forgot I've been downgraded to the metal that is worth like 2 bucks an ounce.
But their systems work, their OLCI lets me pick my room, they accept the generic AAA number since I don't have mine memorized, and their digital key works.
Feb 26, 2019, 4:13 pm
#821
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Everyone is clearly mistaken:
All systems go
Reservations, members accounts, and other major system functionality are all up and running at this time.
Feb 26, 2019, 4:37 pm
#822
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
LOL of course I still get this message when trying to check my Activity
We’re temporarily unable to display the information you requested.Please try again later.
We’re temporarily unable to display the information you requested.Please try again later.
Feb 26, 2019, 4:53 pm
#823
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,620
@CLEguy: I was going to post that as well. Doing a bit of digging, it looks like status.marriott.com/faq/ hasn't been updated since mid-October. Yet another failure by Marriott's IT department, marketing department, and ultimately, Arne himself.
Even the crusty 12-20 year old servers & equally old software we run in my office are smart enough to update our status page and e-mail someone when something goes Tango Uniform. I believe our monitoring software is 18 years old.
Even the crusty 12-20 year old servers & equally old software we run in my office are smart enough to update our status page and e-mail someone when something goes Tango Uniform. I believe our monitoring software is 18 years old.
Feb 26, 2019, 8:12 pm
#825
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
I think the Germans are going to be surprised to find out that Frankfurt & Berlin are the same city. Just searched on Frankfurt & 2 Berlin properties came up. Sigh...