Apr 10, 19, 11:57 am
Last edit by: Jebby_ca
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Jan 27, 19, 5:38 am
#736
Join Date: Oct 2012
Location: UK
Programs: Bonvoy Lifetime Titanium Elite
Posts: 818
QUOTE=Wickersley;30704392]
The IT meltdown continues....
14 nights this year (with 2 nights yet to be credited), however my “nights” count only shows 9
Thankfully its it’s essentially irrelevant for me as I’m LTPP, however it does make me question the ability of the IT department to count
[/QUOTE]
QUOTE=margarita girl;30704713]You might want to post that in the Website Issues thread as I believe Marriott IT is monitoring it.[/QUOTE]
QUOTE=Wickersley;30704755]
Figured out the issue - only legacy Marriott nights are posting, SPG are not added to the count.
[/QUOTE]
The IT meltdown continues....
14 nights this year (with 2 nights yet to be credited), however my “nights” count only shows 9
Thankfully its it’s essentially irrelevant for me as I’m LTPP, however it does make me question the ability of the IT department to count
[/QUOTE]
QUOTE=margarita girl;30704713]You might want to post that in the Website Issues thread as I believe Marriott IT is monitoring it.[/QUOTE]
QUOTE=Wickersley;30704755]
Figured out the issue - only legacy Marriott nights are posting, SPG are not added to the count.
[/QUOTE]
Jan 28, 19, 9:36 am
#738
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,071
Keep getting this message:
Our server is being stubborn, please try again
And last night the app wouldn't connect to give me rates either...
Well played Marriott, forcing me to book away instead of letting me chose to do so on my own...
Our server is being stubborn, please try again
And last night the app wouldn't connect to give me rates either...
Well played Marriott, forcing me to book away instead of letting me chose to do so on my own...
Jan 28, 19, 11:27 am
#740
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Noticed this last night as I was trying to make a couple of reservations. Still having problems this morning.-- " We are temporarily unable to process requests for rates and availability."
Considering this is the principal revenue driver to the business, I'm shocked ... other than Sunday nights from 1 AM to 3 AM when previously announced for maintenance, I can't ever remember a time that American Airlines wouldn't sell me a ticket!
I'm even more shocked the the 3Q 10Q showed an increase in percentage of reservations made through the website.
Considering this is the principal revenue driver to the business, I'm shocked ... other than Sunday nights from 1 AM to 3 AM when previously announced for maintenance, I can't ever remember a time that American Airlines wouldn't sell me a ticket!
I'm even more shocked the the 3Q 10Q showed an increase in percentage of reservations made through the website.
Jan 28, 19, 12:26 pm
#741
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,251
Same error here all morning. I'm booking away to Hilton.
Jan 28, 19, 1:05 pm
#742
Join Date: Jun 2009
Location: MSP
Programs: DL DM / 2MM - Marriott Lifetime Titanium
Posts: 1,470
Why is the Marriott website SO poor?
I've come to just accept it now. Besides not being able to access my profile for the last 6 months, about every other time I search (and most of the day the last 3 days) I get an error "Our server is being stubborn, please try again".
How can you run a business this way?
How can you run a business this way?
Jan 28, 19, 1:41 pm
#744
Join Date: Oct 2010
Posts: 145
Oh good, I'm not the only one getting "Our server is being stubborn, please try again"
Jan 28, 19, 1:56 pm
#746
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
But ... why not just post in the existing thread that is at the top of the page rather than create a new one ....
Jan 28, 19, 1:57 pm
#747
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Jan 29, 19, 8:15 am
#749
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Website feedback for Marriott
Please see the 2nd time I have emailed Marriott on their inconvenient website with the below 2 issues. Please follow through yourself with something similar.
Dear Marriott,
I have a very big item for your website. With SPG we had the email address of each property listed in the general information of each property. This was used by me many times. Unfortunately this is absent for Marriott and almost hidden to where there is no way for me to actually find out the email address without calling the property! Amazing in todays day and age that even the confirmation email you recieve after booking at a property is just a system generated no reply email and still doesn't contain a way to communicate with the property.
I'm a lifetime platinum and wanted to state this for the 2nd time as I didn't receive a response to this last time, but please fix this egregious oversight. This is almost funny, like a temporary state for a while with IT fixes an issue. However, it is clear this is NOT part of the Marriott online system and your customers are paying a price in irritation and inconvenience. Please fix this.
Also having the online chat feature is sorely missed with SPG and again absent on Marriott. Pretty basic features if you ask me and I am one of your most loyal customers now that you have merged.
Regards,
Jeff
Dear Marriott,
I have a very big item for your website. With SPG we had the email address of each property listed in the general information of each property. This was used by me many times. Unfortunately this is absent for Marriott and almost hidden to where there is no way for me to actually find out the email address without calling the property! Amazing in todays day and age that even the confirmation email you recieve after booking at a property is just a system generated no reply email and still doesn't contain a way to communicate with the property.
I'm a lifetime platinum and wanted to state this for the 2nd time as I didn't receive a response to this last time, but please fix this egregious oversight. This is almost funny, like a temporary state for a while with IT fixes an issue. However, it is clear this is NOT part of the Marriott online system and your customers are paying a price in irritation and inconvenience. Please fix this.
Also having the online chat feature is sorely missed with SPG and again absent on Marriott. Pretty basic features if you ask me and I am one of your most loyal customers now that you have merged.
Regards,
Jeff
