Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Nov 23, 2018, 11:08 am
#526
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Curious if any of the other folks who haven’t been able to view activity have had the issue resolved?
Over 2 months now for me and very frustrated.
Over 2 months now for me and very frustrated.
Nov 24, 2018, 10:59 pm
#527
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
3 days later and still not fixed...know it's a holiday weekend and all but GMAB Marriott. What a bunch of donkeys.
Nov 24, 2018, 11:05 pm
#528
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Nov 25, 2018, 8:17 am
#529
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
And, NO, I am not going to clear my cookies, cache, and reboot my computer! I actually use it for something other than MPG access, believe it or not. And, by the way, everything else is working just fine.
Last edited by RogerD408; Nov 25, 2018 at 9:02 am
Nov 25, 2018, 8:50 am
#530
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
For your situation I suggest taking a step back. Can you find your MR number in a previous confirmation or account statement? Do you have both apps on your cell phone, maybe your MR app will allow you to set your password differently. Once you are able to log into both accounts then try the combination from your SPG account (if you want to keep that). Do watch the screens carefully to make sure it's going in the direction you want. If not, go to the Combining Accounts thread wiki and when logged into your SPG account, select the proper link to combine MR to SPG. If that doesn't work then calling MPG may be the next best option. Good luck.
Nov 27, 2018, 11:22 am
#531
Join Date: Oct 2015
Location: Southern Cal
Programs: UA, AA, Delta, Marriott
Posts: 113
My latest problem with Marriott is that I had a reservation in Hong Kong which I made with some others. I happened to notice that it is for one person, not two, despite requesting two beds. So I called to change it, but the associate said she could not. I decided to try to modify the reservation, but even thought the 2 people got entered, it didn't get saved because the page kept repeating itself and I couldn't move to the next step.
Marriott lost a six night reservation because they wouldn't let me make the small change.
Marriott lost a six night reservation because they wouldn't let me make the small change.
Nov 27, 2018, 11:53 am
#532
Join Date: Nov 2006
Location: Tulsa, OK
Programs: HHonors Diamond, SPG Gold
Posts: 306
I still get this every time I log in.
General Error
We are experiencing technical difficulties. Please try again.
But I am logged in and all my info seems to be correct. It is messing up Award Wallet from updating my balance.
Nov 27, 2018, 12:26 pm
#533
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,452
Can anyone access Marriott.com thru a shopping portal such as eBates.com or AAdvantage eShopping? I have tried with multiple browsers, clearing history, etc. to no avail. I can access the site fine if I don't use a portal. I can access other sites thru the portals too, just not Marriott.com.
Nov 27, 2018, 1:09 pm
#534
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,616
Can anyone access Marriott.com thru a shopping portal such as eBates.com or AAdvantage eShopping? I have tried with multiple browsers, clearing history, etc. to no avail. I can access the site fine if I don't use a portal. I can access other sites thru the portals too, just not Marriott.com.
Perhaps try using Incognito/Porn mode? I usually use Incognito mode with most of the cashback sites to prevent my NoScript/....... from interfering with registering cash back.
Nov 27, 2018, 1:30 pm
#535
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,337
Can anyone access Marriott.com thru a shopping portal such as eBates.com or AAdvantage eShopping? I have tried with multiple browsers, clearing history, etc. to no avail. I can access the site fine if I don't use a portal. I can access other sites thru the portals too, just not Marriott.com.
Note: Chrome no longer shows "Raleigh-Durham Hotel Airport" as the web page title.
-RM
Nov 27, 2018, 2:55 pm
#536
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,452
Just tried with TopCashback (3pm ET) and it's working fine for me. Using Mac/Chrome 70.0.3538.7, on a US business internet connection.
Perhaps try using Incognito/Porn mode? I usually use Incognito mode with most of the cashback sites to prevent my NoScript/....... from interfering with registering cash back.
Perhaps try using Incognito/Porn mode? I usually use Incognito mode with most of the cashback sites to prevent my NoScript/....... from interfering with registering cash back.
BTW, this is the error message from the browser: "The server at prf.hn is taking too long to respond". I Googled 'prf.hn' but coudn't find anything of interest. It appears to be a service the portals use to track activity, or something like that.
Nov 28, 2018, 9:18 am
#538
Join Date: Nov 2006
Location: Tulsa, OK
Programs: HHonors Diamond, SPG Gold
Posts: 306
I notice my tab title is "Hotel on Michigan Ave, Chicago" before it refreshes and gives me the error screen/tab as shown above. (Chrome). i also end up on the error screen when I log in in Edge, but there are no wayward tab titles along the way.
Nov 28, 2018, 9:26 am
#539
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Actually, my Chrome tab on marriott.com now also shows the “Hotel on Michigan Avenue, Chicago” label. But the Marriott.com website otherwise seems to work fine. Curious, but still cosmetic as far as I can tell.
Nov 28, 2018, 9:31 am
#540
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
It says for me: "Hotel on Michigan Avenue, Chicago The Gwen, A Luxury Collection Hotel"