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Marriott.com website : bugs, glitches and outages

Old Apr 10, 19, 10:57 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Jebby_ca
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Marriott.com website : bugs, glitches and outages

Old Mar 15, 23, 8:49 am
  #1741  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Titanium, IHG Diamond
Posts: 15,045
Originally Posted by Hotelgossip
Has anyone else had issues making award bookings using a certificate? During the process, the certificate would not show as an option. The only choice to select was points. After bringing this to their attention, their attitude was nothing could be wrong with our web. The issue still exist after several week. Their arrogant attitude is it must be you.
Welcome to FT!

This has been going on for several months and has been discussed in multiple threads. Some people say it works with app but not website. For others it's the other way around.

Here is a thread that just popped back up today.

Points rez available but FNA use blacked out? - FlyerTalk Forums
margarita girl is offline  
Old Mar 15, 23, 11:34 pm
  #1742  
 
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, AS MVP, WN CP; MR Plat, IHG Plat, BW Dia, HH Au, RR Au
Posts: 5,165
Just refresh the page to see certs

Couldn't believe this is true... but it's working for me... In another thread someone mentioned:

If you try to book a cert reservation on the website, and you get to the payment page and it will only let you use points... just refresh the page and cert options will appear.

I'll spare you my rollercoaster of emotions upon learning that.
MDtR-Chicago is offline  
Old Mar 16, 23, 12:47 pm
  #1743  
 
Join Date: Sep 2021
Programs: Alaska,Delta,United
Posts: 1
Anyone having password issues w/Marriott Bonvoy?

Last edited by Laurel55; Mar 16, 23 at 1:48 pm Reason: text for Marriott
Laurel55 is offline  
Old Mar 20, 23, 7:08 pm
  #1744  
 
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Silver (1MM), Marriott Amb (LTT)
Posts: 9,788
it seems Marriott is actually reading these forums *and* taking action. They have fixed the issue on the booking page that shows *current* elite status, not what you would have next year based on current YTD totals.


Thanks, Marriott.

-RM
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RobOnLI is offline  
Old Apr 13, 23, 6:01 pm
  #1745  
 
Join Date: Dec 2007
Location: Canada
Posts: 1,421
Anyone having issues with the App? I tried to open up the App and it opens for a brief minute then closes. My wife went to open on her phone and it came up but asked to log in and then it said this password was part of a data leak, please change?
I went on the home PC and logged in no problem?
Bravada04 is offline  
Old Apr 13, 23, 7:12 pm
  #1746  
 
Join Date: Jan 2023
Location: Jakarta/HCMC/Bangkok
Programs: IHG Diamond AMB, Marriott Platinum
Posts: 49
Originally Posted by Bravada04
Anyone having issues with the App? I tried to open up the App and it opens for a brief minute then closes. My wife went to open on her phone and it came up but asked to log in and then it said this password was part of a data leak, please change?
I went on the home PC and logged in no problem?
Having exact same issue as you. App opens, then bonks out. Web version is fine on PC.
80proofGalleyCart is offline  
Old Apr 13, 23, 9:31 pm
  #1747  
 
Join Date: Aug 2001
Location: SF Bay Area
Programs: AA EXP, UA*G MM, AC 75K, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,609
Originally Posted by Bravada04
Anyone having issues with the App? I tried to open up the App and it opens for a brief minute then closes. My wife went to open on her phone and it came up but asked to log in and then it said this password was part of a data leak, please change?
I went on the home PC and logged in no problem?
Same here...it's been happening for several hours.

And the desktop site won't display affinity discount rates, including AAA and government. Just rack rates.
Explore is offline  
Old Apr 14, 23, 9:05 am
  #1748  
 
Join Date: Aug 2002
Location: ILM, NC
Programs: airline independent; HHonors Diamond/Marriott Titanium
Posts: 878
Originally Posted by Bravada04
Anyone having issues with the App? I tried to open up the App and it opens for a brief minute then closes. My wife went to open on her phone and it came up but asked to log in and then it said this password was part of a data leak, please change?
I went on the home PC and logged in no problem?
You would think that they would have addressed this issue. I, personally, do most of my booking transactions via the app and I understand nothing works 100% all the time, but I would have expected resolution or workaround by now.
dlnewbie is offline  
Old Apr 14, 23, 10:08 am
  #1749  
 
Join Date: Oct 2019
Posts: 7
Originally Posted by dlnewbie
You would think that they would have addressed this issue. I, personally, do most of my booking transactions via the app and I understand nothing works 100% all the time, but I would have expected resolution or workaround by now.
worked after reinstalling app. Dev incompetence
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slicedbread is offline  
Old Apr 17, 23, 8:14 am
  #1750  
 
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,591
Anyone having issues today? The app keeps signing me out and can't log in via the website.
LovetoTravel83 is offline  
Old Apr 17, 23, 8:38 am
  #1751  
 
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: IHG Diamond, Aeroplan 75K, Bonvoy Titanium
Posts: 1,291
Originally Posted by LovetoTravel83
Anyone having issues today? The app keeps signing me out and can't log in via the website.
I also can't log in. I just get a message that Account Sign In is temporarily unavailable.
King Chung Huang is offline  
Old Apr 20, 23, 8:52 am
  #1752  
 
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,916
Is there a fix to upcoming reservations disappearing from your account? I have 3 upcoming reservations. 1 of them (paid stay Luminous) fell off my account a couple months ago. My TA assures me it’s not cancelled but the Marriott site has trouble attaching it. I contacted @Marriott Bonvoy Lurker II and they are reaching out to the hotel to try to reattach as the system won’t let them do it. However, now ANOTHER reservation (points stay) has also disappeared. So frustrated!
TravelLawyer is offline  
Old Apr 20, 23, 11:41 am
  #1753  
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Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Titanium, IHG Diamond
Posts: 15,045
Originally Posted by TravelLawyer
Is there a fix to upcoming reservations disappearing from your account? I have 3 upcoming reservations. 1 of them (paid stay Luminous) fell off my account a couple months ago. My TA assures me it’s not cancelled but the Marriott site has trouble attaching it. I contacted @Marriott Bonvoy Lurker II and they are reaching out to the hotel to try to reattach as the system won’t let them do it. However, now ANOTHER reservation (points stay) has also disappeared. So frustrated!
I have no idea if this will work but try "modifying" your reservation. (I assume you have the confirmation email with the confirmation number.) Under My Trips in top right corner, it says:Hopefully that will pull up the reservation. Click on EDIT and choose the same room type again. In my case, it generated a new confirmation email. It might "re-awaken" the reservation.

NOTE; Do not do this if your points requirement has changed, unless it's decreased.

Out of curiosity, has the reservation also disappeared from the app?

Good luck!
margarita girl is offline  
Old Apr 20, 23, 6:38 pm
  #1754  
 
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,916
@margarita girl no, the one one with the TA cannot be modified. And the one I booked with points doesn’t show up at all even with the confirmation number. It’s not cancelled, but just completely disappeared.
TravelLawyer is offline  
Old Apr 20, 23, 7:11 pm
  #1755  
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Join Date: Jun 2007
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Posts: 15,045
Originally Posted by TravelLawyer
@margarita girl no, the one one with the TA cannot be modified. And the one I booked with points doesnt show up at all even with the confirmation number. Its not cancelled, but just completely disappeared.
Well, it was just an idea. Sorry it didn't work.

Seems like the Marriott IT gremlins have taken over your account!
margarita girl is offline  

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