Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Nov 15, 2022, 10:06 pm
#1681
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
May we reconfirm if your account has an valid email address assigned to it?
If there is no email address or incorrect email address on account, you may call Marriott Loyalty Support to update the email address for you. You can find our Loyalty Program phone numbers on the following page: https://www.marriott.com/help/loyalt...mer-support.mi
If there is already an valid and correct email address on account, you may share more details with us via private message so that we can check on it for you.
Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]
Last edited by Marriott Bonvoy Lurker II; Nov 15, 2022 at 10:16 pm
Nov 16, 2022, 7:11 am
#1682
Join Date: May 2017
Programs: Delta, Marriott
Posts: 187
Edit: Nevermind, didn't work. Back to square 1.
Nov 16, 2022, 10:54 am
#1683
Join Date: Aug 2015
Location: ORD
Programs: United Silver/AA Platinum/WN Companion Pass, Marriott Titanium-LTP/Hyatt Globalist/Hilton Gold
Posts: 8
Update: After deleting all cookies associated with marriott.com from my browsers, I was able to use the password reset page. Good luck to all who are experiencing this issue.
Nov 16, 2022, 1:02 pm
#1684
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
Marriott Bonvoy Lurker II How can it be acceptable for this log in and forced password change issue to continue being a problem for so long? Is there NO focus on getting IT issues resolved at Marriott? This has to be hurting your business. How in the world can you ask people for their email addresses to see if they have an account associated with the email address? Of course there should be an account associated with the email address or why would they even be trying to log in to their account?
Nov 16, 2022, 5:16 pm
#1685
Join Date: May 2002
Location: Arizona
Posts: 5,689
Marriott website not showing point award costs anymore
Is this a new problem? When I click off the online website box "USE POINTS / AWARDS" the Marriott website no longer displays the property points required unless I click on the actual property. The website populates with the properties and cash cost but you must click to see point cost.
Nov 16, 2022, 6:16 pm
#1686
Join Date: Jan 2005
Location: Singapore
Programs: SPG LTP, HH D
Posts: 729
Is this a new problem? When I click off the online website box "USE POINTS / AWARDS" the Marriott website no longer displays the property points required unless I click on the actual property. The website populates with the properties and cash cost but you must click to see point cost.
Nov 16, 2022, 6:19 pm
#1687
Join Date: Aug 2019
Posts: 282
Is this a new problem? When I click off the online website box "USE POINTS / AWARDS" the Marriott website no longer displays the property points required unless I click on the actual property. The website populates with the properties and cash cost but you must click to see point cost.
Nov 17, 2022, 10:08 am
#1689
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
So found this issue in the Marriott Bonvoy APP: Currently in a long-ish stay at a Residence Inn, and suddenly, today, the check-in date of the stay that’s currently going on, changed to 3 days later than when I actually checked in. Since it’s weird, never had it happen before, ran down to the front desk, where in they confirmed that the reservation looks all fine on their end and it actually says the correct date of when I checked in.
however, the upcoming future stays look fine in the app. Never had that happen!!??
UPDATE: Checked now, post 12 am the following day and the check in day seems to have moved 1 more day behind, bringing the total to 4 days later than when I had actually checked in. Checked both on the app and the website - same thing. Hope the elite night credits and points post properly!!
however, the upcoming future stays look fine in the app. Never had that happen!!??
UPDATE: Checked now, post 12 am the following day and the check in day seems to have moved 1 more day behind, bringing the total to 4 days later than when I had actually checked in. Checked both on the app and the website - same thing. Hope the elite night credits and points post properly!!
Nov 18, 2022, 2:53 am
#1691
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
Marriott Bonvoy Lurker II / fellow FT’ers - anyone faced this issue previously? The check-in day in the rez is progressively moving forward. I just hope all the Elite nights credit properly. The hotel can see the right check in /out days though. So, that gives me a little hope
Sorry for the inconveniences to you.
Please try to Sign-Out of your Account and Sign-In following the steps below.
Open the Marriott Bonvoy® Mobile App
Tap ''Account'
Tap the 'Settings' Gear Icon
Scroll down to the bottom of the 'Setting' screen
Tap 'Sign Out'
Tap 'Sign Out' again to confirm
Tap 'SIGN IN'
Sign In to your Account using your Credentials
If this doesn’t resolve the issue, please check the Apple App Store or Google Play Store to ensure you have the latest release. If you’re still having issues, please email us at [email protected] and a customer care agent will respond as soon as possible.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
Last edited by Marriott Bonvoy Lurker II; Nov 18, 2022 at 2:54 am Reason: format edited.
Nov 18, 2022, 3:06 am
#1692
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
Sorry for the inconveniences to you.
May we ask if you have tried to clear caches and log in again? If the issue persists, please send below information to us via private mail here or by email.
Marriott Bonvoy account number
Email address registered on account
Recent stay (hotel name and stay date)
Screenshot of error
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
Nov 18, 2022, 9:05 am
#1693
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Was forced to change password but can log in - BUT - marriott wants me to change my password more often than my major financial websites!!! What is wrong with them??? :ANGRY:
Nov 18, 2022, 10:35 am
#1694
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
Hi AvidFlyer1990,
Sorry for the inconveniences to you.
Please try to Sign-Out of your Account and Sign-In following the steps below.
Open the Marriott Bonvoy® Mobile App
Tap ''Account'
Tap the 'Settings' Gear Icon
Scroll down to the bottom of the 'Setting' screen
Tap 'Sign Out'
Tap 'Sign Out' again to confirm
Tap 'SIGN IN'
Sign In to your Account using your Credentials
If this doesn’t resolve the issue, please check the Apple App Store or Google Play Store to ensure you have the latest release. If you’re still having issues, please email us at [email protected] and a customer care agent will respond as soon as possible.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
Sorry for the inconveniences to you.
Please try to Sign-Out of your Account and Sign-In following the steps below.
Open the Marriott Bonvoy® Mobile App
Tap ''Account'
Tap the 'Settings' Gear Icon
Scroll down to the bottom of the 'Setting' screen
Tap 'Sign Out'
Tap 'Sign Out' again to confirm
Tap 'SIGN IN'
Sign In to your Account using your Credentials
If this doesn’t resolve the issue, please check the Apple App Store or Google Play Store to ensure you have the latest release. If you’re still having issues, please email us at [email protected] and a customer care agent will respond as soon as possible.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
Nov 18, 2022, 12:08 pm
#1695
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Damn it. Now the mobile app is broken and is requiring a password reset. So I made it ~2 weeks not using the website but now I'm stuck completely. Off to change my password and hope I don't run into all the issues many of you have with endless loops. And if they are going to force me to change my password every 'x' days I'll figure something else out.
Edit 1: well that didn't work. Enter my current and new password. Have to verify my account with the six digit code. Enter that and click Next and I'm brought back to a half blank screen with the Marriott logo and entry boxes for current and new password with absolutely nothing else on the screen. No, "your password has been changed" or "that password is not valid, try again". So I'm stuck like the rest of you.
Edit 2: Had to use the "forgot password" link as nothing worked after that. It told me the first three passwords I tried were already used (I guess they must save this for many years as I haven't changed my password in a really long time). I entered one that it finally took. The mobile app also lets me login now as well.
-RM
Edit 1: well that didn't work. Enter my current and new password. Have to verify my account with the six digit code. Enter that and click Next and I'm brought back to a half blank screen with the Marriott logo and entry boxes for current and new password with absolutely nothing else on the screen. No, "your password has been changed" or "that password is not valid, try again". So I'm stuck like the rest of you.
Edit 2: Had to use the "forgot password" link as nothing worked after that. It told me the first three passwords I tried were already used (I guess they must save this for many years as I haven't changed my password in a really long time). I entered one that it finally took. The mobile app also lets me login now as well.
-RM
Last edited by RobOnLI; Nov 18, 2022 at 12:17 pm