Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Mar 3, 2022, 9:29 pm
#1516
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,607
I kept getting 504 - Gateway Timeout errors from the Marriott.com website tonight when searching for hotels. I dropped a note to the Lurker and they got back with me extremely quickly. Sadly she didn't have much to offer other than letting me know she was able to access it, along with the usual suggestions of clearing caches, etc.
She did suggest trying to app, which did work and I was able to search and book through there. Lost out on using TopCashBack by booking that way though.
She did suggest trying to app, which did work and I was able to search and book through there. Lost out on using TopCashBack by booking that way though.
Mar 6, 2022, 7:44 am
#1518
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat MM
Posts: 3,582
Mar 6, 2022, 1:02 pm
#1519
Join Date: Jun 2019
Programs: Marriott Titanium; WN A-list; UA Silver
Posts: 476
Mar 6, 2022, 1:19 pm
#1520
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,216
Same here. I can't get the sign in page to load at all.
I wonder if today is the day they are making all the changes to categories, certificates, devaluation, etc. - wasn't it supposed to be in March some time?
I wonder if today is the day they are making all the changes to categories, certificates, devaluation, etc. - wasn't it supposed to be in March some time?
Mar 6, 2022, 2:21 pm
#1521
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,504
Mar 6, 2022, 2:56 pm
#1523
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Absolute mess with the website this afternoon...no dice in regular Chrome, was able to do all my searches and dummy bookings in incognito with no issue, and when it is now time to pull the trigger on a weeklong booking...just spins and spins.
Small sample size and the sum of "anecdote" <> data, but I feel like this always happens on Sundays, like that is when it is a down time to push IT system upgrades or whatever. Maybe someone needs to tell MR IT that Sundays are actually when the road warriors are plotting out their next adventures...
Small sample size and the sum of "anecdote" <> data, but I feel like this always happens on Sundays, like that is when it is a down time to push IT system upgrades or whatever. Maybe someone needs to tell MR IT that Sundays are actually when the road warriors are plotting out their next adventures...
Last edited by arlflyer; Mar 6, 2022 at 3:01 pm
Mar 6, 2022, 3:48 pm
#1524
Join Date: Dec 2018
Location: EWR
Programs: UA GS, MR TE, HH Diamond, IHG Gold, Hertz PC, National EE, Avis PC
Posts: 135
Absolute mess with the website this afternoon...no dice in regular Chrome, was able to do all my searches and dummy bookings in incognito with no issue, and when it is now time to pull the trigger on a weeklong booking...just spins and spins.
Small sample size and the sum of "anecdote" <> data, but I feel like this always happens on Sundays, like that is when it is a down time to push IT system upgrades or whatever. Maybe someone needs to tell MR IT that Sundays are actually when the road warriors are plotting out their next adventures...
Small sample size and the sum of "anecdote" <> data, but I feel like this always happens on Sundays, like that is when it is a down time to push IT system upgrades or whatever. Maybe someone needs to tell MR IT that Sundays are actually when the road warriors are plotting out their next adventures...
Mar 6, 2022, 5:40 pm
#1525
Join Date: Jan 2013
Location: CT/NY
Programs: Bonvoy Titanium; Amtrak Select
Posts: 61
Not just Sundays, been happening to me since Wednesday at least as I had a trip for this weekend I had to rearrange. Edge was sort of working when Chrome wasn't but today both are problematic. On Wednesday/Thursday the app was throwing error messages. Seems functional today.
Mar 6, 2022, 5:59 pm
#1526
Join Date: Dec 2007
Location: Canada
Posts: 1,506
I'm already trying to plan my next winter vacation and trying to source out the JW Phu Quoc but it continues to show no availability / sold out. I wonder if they are holding out until the devaluation happens? I so want to pull the trigger on some Aeroplan flights but fear what the final outcome might be as to what they might want in points? Been to Vietnam before but this is the place I want to try out plus I have a bunch of IHG points that I have been holding onto for years and will burn some at the new Crowne Plaza in the area. All the other Vietnam MAR hotels are showing up for cash and/or points.
Mar 10, 2022, 1:58 pm
#1528
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
Posts: 1,526
Mar 14, 2022, 1:50 pm
#1529
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,607
Add another log in the dumpster fire -- coworkers of mine couldn't sign in last night...Website says temporarily unavailable. Largest hotel chain in the world still can't have a working website...and it's been 5 years that we've been dealing with this. I told them to book at Hyatt instead, which worked flawlessly.
