Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Jun 25, 2019, 1:01 pm
#1052
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,073
Still down at 3pm Eastern. Search pulls up hotels in a given city but lists all of them as "unavailable" regardless of rate/date searches for.
Jun 25, 2019, 1:54 pm
#1056
Join Date: Sep 2008
Location: AUS after 40+ SFO/OAK
Programs: UA MM (recovering former 1K), Marriott Titanium Lifetime
Posts: 550
I can honestly say that, in all the years of using Marriott's website and putting up with their crappy IT, I've never seen anything like this.
Hyatt, here I come!
Addendum -- it seems that even though it returns a list of hotels given a search city, some properties are missing. Not that it matters a whole heck of a lot if you can't see availability and reserve.
Hyatt, here I come!
Addendum -- it seems that even though it returns a list of hotels given a search city, some properties are missing. Not that it matters a whole heck of a lot if you can't see availability and reserve.
Last edited by garkster; Jun 25, 2019 at 2:00 pm Reason: more info
Jun 25, 2019, 2:42 pm
#1059
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Been down most of this afternoon for me. 
Main thread:
https://www.flyertalk.com/forum/marr...ebsite-70.html
Main thread:https://www.flyertalk.com/forum/marr...ebsite-70.html
Jun 25, 2019, 2:42 pm
#1060
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
Website working, but says it's not.
If I search (in chrome) i get this.
When I click on "view rates," I get this.
No luck at all on the app, however (in iOS).
When I click on "view rates," I get this.
No luck at all on the app, however (in iOS).
Jun 25, 2019, 3:00 pm
#1062
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Jun 25, 2019, 5:41 pm
#1064
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,621
I can't log in. Why? They've removed the [Login] button! No trickery on my part, it really is missing! I've tried on two different computers/OSs. Same result.
For those having trouble, the easiest workaround I've found is to book your hotel room through this link instead.
For those having trouble, the easiest workaround I've found is to book your hotel room through this link instead.
Jun 25, 2019, 5:52 pm
#1065
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,621
I often wished that CEOs would take some time out of their schedule, ignore all of their advisors & department heads, and go try to use their product/service as a regular, Joe Public. Call the 800#, wait 45 minutes, only to get a rude rep who is useless. Or try to use their website only to find it not working. Even better -- I wish they'd force these guys to do this when they're at an airport in-between flights and making a reservation for the evening.