Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
May 8, 2019, 7:14 am
#991
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Last edited by Sabai; May 8, 2019 at 7:25 am
May 8, 2019, 7:57 am
#992
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 30,986
I'm trying to book a stay near where my wife is traveling tomorrow. It sure would be nice to have a map view of where all the properties are to understand the relative distance.
Other chains have that functionality. Marriott.com even has a "Map View" button. But apparently that actually means "big blank white screen View." In 4 browser, including Edge, the second time I've ever booted it up, so not an add-on, ad blocker, etc., issue.
I guess I'll just copy and paste every address into Google maps and make up my own Map View.
Or book elsewhere.
Other chains have that functionality. Marriott.com even has a "Map View" button. But apparently that actually means "big blank white screen View." In 4 browser, including Edge, the second time I've ever booted it up, so not an add-on, ad blocker, etc., issue.
I guess I'll just copy and paste every address into Google maps and make up my own Map View.
Or book elsewhere.
May 8, 2019, 11:37 am
#993
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,649
I'm trying to book a stay near where my wife is traveling tomorrow. It sure would be nice to have a map view of where all the properties are to understand the relative distance.
Other chains have that functionality. Marriott.com even has a "Map View" button. But apparently that actually means "big blank white screen View." In 4 browser, including Edge, the second time I've ever booted it up, so not an add-on, ad blocker, etc., issue.
I guess I'll just copy and paste every address into Google maps and make up my own Map View.
Or book elsewhere.
Other chains have that functionality. Marriott.com even has a "Map View" button. But apparently that actually means "big blank white screen View." In 4 browser, including Edge, the second time I've ever booted it up, so not an add-on, ad blocker, etc., issue.
I guess I'll just copy and paste every address into Google maps and make up my own Map View.
Or book elsewhere.
May 8, 2019, 11:42 am
#994
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
I find it interesting that for all the kvetching here, the last three properties I've stayed in (over three states in the last three weeks) have all had full parking lots; the website can't be that broken.
May 8, 2019, 1:36 pm
#995
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,148
May 8, 2019, 4:25 pm
#996
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
The website now displays my reservations but the app will not. Tried logging out, clearing the app cache, etc. no dice.
May 8, 2019, 4:27 pm
#997
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
May 8, 2019, 9:04 pm
#999
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 30,986
May 8, 2019, 9:45 pm
#1000
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,614
Yep, the Kettles usually book via OTAs, which somehow manage to create websites which work, reliably, can sort by price, post stays properly, across multiple chains. Yet Marriott can't do this for a single system.
May 9, 2019, 1:29 am
#1001
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
... then maybe you and your extraordinary insight (the one that lets you know they're all "Kettles") should be using an OTA site by now then since those seem to work?
May 9, 2019, 2:41 am
#1002
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,649
i hate the marriott website....i think its terrible....but it doesn't change the fact that the map function has always worked for me whenever i have tried it....
May 9, 2019, 7:27 am
#1003
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,162
I think so... based on how the functionality of the website has been the same (broken) for over a year and the almost all of same issues still exist since they rolled out the new site, its obvious that Marriott is not expending any resources to fix it.
May 13, 2019, 6:16 am
#1004
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,514
My MAP view has not worked for over a week. When you click on it the best I get is the list of hotels on the left and a blank screen on the right. Anyone else have this issue?
May 13, 2019, 6:27 am
#1005
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,148
The map has been flakey for me recently. There are a some recent posts in this thread about it. Switching browsers (not working in Chrome, working in Firefox) has worked for me
