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Marriott.com website : bugs, glitches and outages

Old Apr 10, 2019, 10:57 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)



If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Marriott.com website : bugs, glitches and outages

Old Feb 28, 2019, 11:44 pm
  #856  
 
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
Originally Posted by stimpy
Recently I somehow got 17 nights added on my account for this year, but not to my lifetime stats. I have no idea why, but I don't think it matters as I'm Lifetime Titanium.
Nights from the bonvOy credit card?
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Old Feb 28, 2019, 11:48 pm
  #857  
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Originally Posted by Tanic
Nights from the bonvOy credit card?
15 nights is for the new luxury card, right? I just have the old SPG Amex which used to give 5 nights as I recall.

Sorry I meant to say 15 rather than 17 above.
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Old Feb 28, 2019, 11:50 pm
  #858  
 
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Originally Posted by stimpy
15 nights is for the new luxury card, right? I just have the old SPG Amex which used to give 5 nights as I recall.
I think all the CCs are now 15 nights, but they don't multi stack like they did pre-bonvOy.
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Old Mar 1, 2019, 12:05 am
  #859  
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Originally Posted by Tanic
I think all the CCs are now 15 nights, but they don't multi stack like they did pre-bonvOy.
OK then. Sorry to bother this thread.

Except the website *should* update the activity page to show the 15 nights being added to my account and why.
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Old Mar 1, 2019, 12:29 am
  #860  
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Originally Posted by stimpy
OK then. Sorry to bother this thread.

Except the website *should* update the activity page to show the 15 nights being added to my account and why.
Agreed, but transparency is not an attribute one can assign to Marriott.
estnet and margarita girl like this.
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Old Mar 1, 2019, 6:39 am
  #861  
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I will assume many others have the same issue I have where it is bombing out on showing any posting activity (even though it shows qualifying activity in the past week). Not just a browser issue either...man I despise this company
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Old Mar 10, 2019, 9:09 pm
  #862  
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,577
" We are temporarily unable to process requests for rates and availability." Aww, not this crap again!!! Over to Hilton.com I go.
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Old Mar 11, 2019, 1:51 am
  #863  
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Originally Posted by margarita girl

Here's another one for you. I made 2 reservations today. In both cases, it was showing my credit card number on file, but when I clicked BOOK, the card was no longer there and I had to re-enter the information. (This has happened before, but I would just start over and the card number was there. Today, even when I started over, the card number disappeared during the booking process.)
This problem has NOT been fixed yet! Very annoying.
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Old Mar 11, 2019, 9:09 am
  #864  
 
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
Today I cannot even log in on Safari. Had to use Chrome.
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Old Mar 11, 2019, 9:16 am
  #865  
 
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
What I dont get is why I need to enter my username and pw each and everytime I log in? Regardless of clicking the remember me button.
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Old Mar 11, 2019, 10:02 am
  #866  
 
Join Date: May 2006
Location: Vancouver/Toronto/Hong Kong
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 423
Error on Activity Page...

Very frustrated with their IT....

First, the points from my last transaction disappeared from my account but the activity remained on the profile.

Second, I have one missing that still hasn't posted since I checked out on March 1.

Then on March 7, the activity page won't load up on all devices... My activity's last update was on March 7.....
On PC, it shows "We’re temporarily unable to display the information you requested.Please try again later."
On iPhone, it shows "Error. This service is temporarily unavailable. But dont worry. we are on it. Please try again later".
On Android, it shows "There seems to be a connection problem. Please wait a moment and try again."

Is anyone else experiencing similar issues? How long should I wait until I ask them for help?

Last edited by l380; Mar 11, 2019 at 11:23 am
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Old Mar 11, 2019, 10:30 am
  #867  
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Originally Posted by l380
Is anyone else experiencing similar issues? How long should I wait until I ask them for help?
Asking them for help is even more frustrating. Regular support lines are clueless. And our Starwood lurkers have abandoned us, or at least that seems to be the case. Zero response from them for a couple weeks now with my issue. Nor does anyone respond from the spgchampion or bonvoychampion email addresses.
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Old Mar 11, 2019, 10:56 am
  #868  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
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Originally Posted by stimpy
Asking them for help is even more frustrating. Regular support lines are clueless. And our Starwood lurkers have abandoned us, or at least that seems to be the case. Zero response from them for a couple weeks now with my issue. Nor does anyone respond from the spgchampion or bonvoychampion email addresses.
Trust me when I say this...we have not abandoned anyone and our inbox suggests that no one else seems to be having trouble reaching us via email.

Maybe try sending a new test email at some point today. A fresh one with no attachments.
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Old Mar 11, 2019, 11:39 am
  #869  
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Originally Posted by Marriott Bonvoy Lurker
Trust me when I say this...we have not abandoned anyone and our inbox suggests that no one else seems to be having trouble reaching us via email.

Maybe try sending a new test email at some point today. A fresh one with no attachments.
OK, resent. There are no attachments.

Thanks!
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Old Mar 11, 2019, 12:27 pm
  #870  
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Originally Posted by stimpy
OK, resent. There are no attachments.

Thanks!
No message received. Try sending an new email using the email address associated with your Marriott Bonvoy account. Do not re-send a prior message or forward a message that may have been sent to another team.
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