Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Feb 26, 2019, 9:48 am
#796
Join Date: Mar 2007
Location: Charlotte, NC area
Programs: Marriott Lifetime Titanium Elite, American Platinum Pro, Hertz Presidents Circle
Posts: 106
I have also experienced the issues for the past week. What I have gathered is they are in the process of moving their site address to "MarriottBonvoy.com" from "Marriott.com". It looks like a redirect that keeps people from logging in. I believe the website address change is supposed to be permanent early next week.
Feb 26, 2019, 9:50 am
#797
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,166
I can log in fine. I can't get reservations to work most of the time. I can change dates and locations and get different error messages... occasionally if I pick a certain date I can always get rates, and other dates I always get the error. Wonderful job on the outsourced IT Marriott.
Feb 26, 2019, 10:02 am
#802
Join Date: Jan 2019
Programs: AA, Marriott Platinum, Hilton Diamond, Wyndham Diamond
Posts: 40
Feb 26, 2019, 10:03 am
#803
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,166
I've already booked and stayed at Hilton for a trip this year... looks like they're going to push me to them again for my next one in a week.
Feb 26, 2019, 10:16 am
#804
Join Date: Nov 2007
Location: LAX
Programs: Marriott Lifetime Titanium, AA Lifetime Gold, UA Premier Silver
Posts: 188
I spent a fair amount of time trying to make reservations this morning and as usual the site is telling me "Our server is being stubborn, please try again." Which I did, several times, to no avail.
Fortunately, Hilton's site worked flawlessly, and the next trip I have coming up is in a major city with plenty of choices.
Fortunately, Hilton's site worked flawlessly, and the next trip I have coming up is in a major city with plenty of choices.
Feb 26, 2019, 10:38 am
#805
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,166
Other funny/sad thing is, the Marriott Insiders site has a notice that login is unavailable, and its dated Feb 18th. So can't even post anything on there about the issues for over a week. What a joke all around.
Feb 26, 2019, 10:44 am
#806
Join Date: Jan 2019
Programs: AA, Marriott Platinum, Hilton Diamond, Wyndham Diamond
Posts: 40
That site being down is actually what brought me to using FlyerTalk more than usual.
Feb 26, 2019, 11:05 am
#807
Join Date: Apr 2002
Location: DTW
Programs: DL - PM, (NW - Plat), AA - Gold, Marriott - Plat, Avis - First
Posts: 955
What the heck? Can't book anything on the website and our corporate site keeps erroring out on Marriott properties as well
Need a room for the rest of the week. Going over to Hilton, sorry.
Need a room for the rest of the week. Going over to Hilton, sorry.
Feb 26, 2019, 11:08 am
#808
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,616
Well, I waited...and waited..Marriott's server is still "being stubborn", so as promised, I just made my reservations for the rest of this week's & next week's stays over at Hilton.com.
Absolutely ridiculous. This crap's been going on with Marriott since ~Oct 2017 when they switched platforms. It's been over a year and we're still no further along. If anything, we're worse off. At least the website would kind-of sort by price up until ~August 2018. Now you can't do that at all.
Absolutely ridiculous. This crap's been going on with Marriott since ~Oct 2017 when they switched platforms. It's been over a year and we're still no further along. If anything, we're worse off. At least the website would kind-of sort by price up until ~August 2018. Now you can't do that at all.