Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Feb 17, 2019, 8:16 pm
#781
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Same issue. I know a couple of FT's that are active on MI like I am. They cannot get in either. They are using a new website now without "rewards" in the name. You can go to the site, but logging in loops back to the bad URL.
https://insiders.marriott.com/
According to someone I chatted with, no one has been able to access since the Bonvoy changerover.
https://insiders.marriott.com/
According to someone I chatted with, no one has been able to access since the Bonvoy changerover.
Feb 17, 2019, 9:23 pm
#782
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Same issue. I know a couple of FT's that are active on MI like I am. They cannot get in either. They are using a new website now without "rewards" in the name. You can go to the site, but logging in loops back to the bad URL.
https://insiders.marriott.com/
According to someone I chatted with, no one has been able to access since the Bonvoy changerover.
https://insiders.marriott.com/
According to someone I chatted with, no one has been able to access since the Bonvoy changerover.
Feb 17, 2019, 9:25 pm
#783
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Feb 17, 2019, 11:02 pm
#784
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
I second MrVker here - absolutely nothing surprising about yet another Marriott IT foul-up!
And still can’t sign in after trying right now!
And still can’t sign in after trying right now!
Feb 18, 2019, 8:01 am
#787
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Didn't know where else to ask about this so I picked FlyerTalk.
I logged into Marriott Bonvoy Insiders today as I wanted to post a trip report. I logged into my Marriott account and went to Insiders where I was presented with the below message. Couldn't even contact Customer Support as I got the same message. I selected Advanced from the first warning screen and got the URL not found message. Could it be that Marriott has said "Bon Voyage" to insiders??
AGoingGal
I logged into Marriott Bonvoy Insiders today as I wanted to post a trip report. I logged into my Marriott account and went to Insiders where I was presented with the below message. Couldn't even contact Customer Support as I got the same message. I selected Advanced from the first warning screen and got the URL not found message. Could it be that Marriott has said "Bon Voyage" to insiders??
AGoingGal
Feb 18, 2019, 9:34 am
#788
Join Date: Apr 2009
Posts: 298
Just completed a search an marriott.com. Then I got this in a nice yellow box:
We are temporarily unable to process requests for rates and availability.
What's the point of a hotel website that can't perform searches for rates or availability?
We are temporarily unable to process requests for rates and availability.
What's the point of a hotel website that can't perform searches for rates or availability?
Feb 18, 2019, 11:51 am
#789
Join Date: Aug 2015
Programs: Virtuoso Luxury Travel Agent; Bonvoy Titanium Elite; Hilton Diamond
Posts: 663
I have a transfer from Amex which they have marked as completed, yet no points show up in my acct.
I cancelled a stay at a hotel, which they had withdrawn 120k points for, and they were not credited.
Any idea on how to solve this?
I cancelled a stay at a hotel, which they had withdrawn 120k points for, and they were not credited.
Any idea on how to solve this?
Feb 18, 2019, 4:53 pm
#790
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
I have a number of upcoming reservations with Marriott. Trying to cancel two of them.
On one, I am given a new confirmation number, and on clicking there, I am taken to another page where I can see a Cancel Room link below the button that says Edit Room. That llnk works without a problem.
The other one? No Cancel Room link is visible anywhere. I can click on cancelation policies and confirm that I am entitled to cancel, but there seems to be no way of doing it online. Another IT foul-up? Anyone else having problems canceling online?
On one, I am given a new confirmation number, and on clicking there, I am taken to another page where I can see a Cancel Room link below the button that says Edit Room. That llnk works without a problem.
The other one? No Cancel Room link is visible anywhere. I can click on cancelation policies and confirm that I am entitled to cancel, but there seems to be no way of doing it online. Another IT foul-up? Anyone else having problems canceling online?
Feb 18, 2019, 5:10 pm
#791
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Feb 19, 2019, 3:54 am
#792
Join Date: Sep 2006
Location: Cumbria
Programs: BA, Marriott, Hertz, Dennis The Menace Fan Club
Posts: 2,015
On my Mac using Safari, if I type the first letter of my user name, it then populates the user and password fields. It used to be better when you just clicked into the field, but at least it's saved.
Feb 21, 2019, 4:23 pm
#793
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Didn't know where else to ask about this so I picked FlyerTalk.
I logged into Marriott Bonvoy Insiders today as I wanted to post a trip report. I logged into my Marriott account and went to Insiders where I was presented with the below message. Couldn't even contact Customer Support as I got the same message. I selected Advanced from the first warning screen and got the URL not found message. Could it be that Marriott has said "Bon Voyage" to insiders??
AGoingGal
I logged into Marriott Bonvoy Insiders today as I wanted to post a trip report. I logged into my Marriott account and went to Insiders where I was presented with the below message. Couldn't even contact Customer Support as I got the same message. I selected Advanced from the first warning screen and got the URL not found message. Could it be that Marriott has said "Bon Voyage" to insiders??
AGoingGal
Has 'Marriott Insiders' Been Shut Down ? - Answered: No, just tech issues
Feb 26, 2019, 9:19 am
#794
Join Date: Jan 2019
Programs: AA, Marriott Platinum, Hilton Diamond, Wyndham Diamond
Posts: 40
Website issues
Anyone else having issues with reservations today? I even tried to call the hotel directly that I need, and their reservation person is "on property", Sheraton Austin Capital. Anyone else having issues with IT today?
Feb 26, 2019, 9:45 am
#795
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,192
Yes, website is a total unmitigated piece of garbage. Keep getting the ' We are temporarily unable to process requests for rates and availability.'
Been having this happen intermittently for months, and now it is constant to where I search for or book anything. Marriott should be embarrassed, but I'm sure their marketing dept is busy giving each other hi-5s for the name and branding change while customer service and functionality are in the crapper.
Been having this happen intermittently for months, and now it is constant to where I search for or book anything. Marriott should be embarrassed, but I'm sure their marketing dept is busy giving each other hi-5s for the name and branding change while customer service and functionality are in the crapper.