Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Jan 1, 2019, 8:34 pm
#661
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Everything. Just everything is wrong with Marriott.com in terms of my rewards account. I can’t go 2 clicks without an error message. I’m pretty patient and care only about the end result but this is appalling. They are actually teaching us to expect that it won’t work. This is not hard stuff either. They’ve made a choice not to invest in IT, or to not run it well. Either way someone seriously should be fired and more than one person. I know I’m being melodramatic but I merged accounts like 6 months ago and hit more errors than I do live pages.
Jan 1, 2019, 8:52 pm
#662
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Jan 1, 2019, 9:32 pm
#663
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
It better be a joke. Here's what I can't do today, on either MacOS (Chrome, Firefox & Safari) and Windows 10 (Edge & Chrome):
1. Get lifetime status (nights or actual status)
2. Change bed type on an existing reservation. It says it has made the change and you go back and it is the old type.
3. Change rate code on an existing reservation. Once again it says it made the change and doesn't.
4. Can't view "Profile" page ("
We’re temporarily unable to display the information you requested.Please try again later.")
5. Can't get to the "Overview" page. ("General Error. We are experiencing technical difficulties. Please try again.")
6. Can't get to Promotions Central and, in fact, when I click on the Mega Bonus banner or try to go check my progress I get ("General Error. We are experiencing technical difficulties. Please try again."https://www.marriott.com/error.mi")
7. 4 / 5 of my last stays don't have folios attached
It is a barely functional web site. I have recorded this via QuickTime on my Mac and am happy to show you the private YouTube link on it I sent them.
1. Get lifetime status (nights or actual status)
2. Change bed type on an existing reservation. It says it has made the change and you go back and it is the old type.
3. Change rate code on an existing reservation. Once again it says it made the change and doesn't.
4. Can't view "Profile" page ("
We’re temporarily unable to display the information you requested.Please try again later.")5. Can't get to the "Overview" page. ("General Error. We are experiencing technical difficulties. Please try again.")
6. Can't get to Promotions Central and, in fact, when I click on the Mega Bonus banner or try to go check my progress I get ("General Error. We are experiencing technical difficulties. Please try again."https://www.marriott.com/error.mi")
7. 4 / 5 of my last stays don't have folios attached
It is a barely functional web site. I have recorded this via QuickTime on my Mac and am happy to show you the private YouTube link on it I sent them.
Jan 1, 2019, 9:48 pm
#664
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Jan 4, 2019, 3:39 pm
#665
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,059
Anyone else been able to select their 75 night Platinum Premiere benefit ? (5 SNAs) - I spent 45min on hold with an agent, they said to keep trying the website in a couple days but it should happen automatically on the 14th if the website isn't working by then. I would currently just get an error message saying I'd already selected (50 nights perk). Usually wouldn't be a problem, but I had a stay in mind for the 15th to use the SNAs. Thus trying to call in on the 14th to get applied is going to be tough between time zones and flying TPAC... not to mention suites might be gone by then.
Agent was nice enough and when I pointed out we had no resolution on hold after 45min and asked to note in my account that I had called, she proactively offered 10k points for my trouble, which I appreciated.
Agent was nice enough and when I pointed out we had no resolution on hold after 45min and asked to note in my account that I had called, she proactively offered 10k points for my trouble, which I appreciated.
Jan 4, 2019, 3:47 pm
#666
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
Anyone else been able to select their 75 night Platinum Premiere benefit ? (5 SNAs) - I spent 45min on hold with an agent, they said to keep trying the website in a couple days but it should happen automatically on the 14th if the website isn't working by then. I would currently just get an error message saying I'd already selected (50 nights perk). Usually wouldn't be a problem, but I had a stay in mind for the 15th to use the SNAs. Thus trying to call in on the 14th to get applied is going to be tough between time zones and flying TPAC... not to mention suites might be gone by then.
Agent was nice enough and when I pointed out we had no resolution on hold after 45min and asked to note in my account that I had called, she proactively offered 10k points for my trouble, which I appreciated.
Agent was nice enough and when I pointed out we had no resolution on hold after 45min and asked to note in my account that I had called, she proactively offered 10k points for my trouble, which I appreciated.
Jan 4, 2019, 4:31 pm
#667
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Anyone else been able to select their 75 night Platinum Premiere benefit ? (5 SNAs) - I spent 45min on hold with an agent, they said to keep trying the website in a couple days but it should happen automatically on the 14th if the website isn't working by then. I would currently just get an error message saying I'd already selected (50 nights perk). Usually wouldn't be a problem, but I had a stay in mind for the 15th to use the SNAs. Thus trying to call in on the 14th to get applied is going to be tough between time zones and flying TPAC... not to mention suites might be gone by then.
Agent was nice enough and when I pointed out we had no resolution on hold after 45min and asked to note in my account that I had called, she proactively offered 10k points for my trouble, which I appreciated.
Agent was nice enough and when I pointed out we had no resolution on hold after 45min and asked to note in my account that I had called, she proactively offered 10k points for my trouble, which I appreciated.
People have to make their selection by Jan 14th or the default is SNAs. If it isn't fixed by then, hopefully they will extend this date. I realize this doesn't help you one bit. Sorry.
Jan 4, 2019, 5:02 pm
#668
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I know. I couldn't laugh when I read it because it sounded so much like the things they were telling me about not being able to view my activity. It didn't matter that my account appeared the same on 4 different desktops, 3 iPhones, 1 iPad and a laptop. And that from the same devices using the same Apps I could easily view my husband's activity. Nope. It wasn't a problem on their end- it had to be my "cookies" or my "cache" I had to go all the way up to corporate to find someone who was aware of the real issue and promised to help me. Although the promised escalation and resolution was 3 weeks ago. So . . . .
