Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Dec 23, 2018, 12:44 pm
#646
Join Date: May 2005
Location: 1A
Posts: 1,350
Also can't view future reservation in website (can view in the app)...Anyone else??
Dec 28, 2018, 9:55 am
#647
Join Date: Mar 2007
Posts: 2
For 2 months now I cant view my upcoming reservations online
Get this error (yes, displayed twice @ the same page)...
We’re temporarily unable to display the information you requested.
Please try again later.
We’re temporarily unable to display the information you requested.
Please try again later.
Get this error (yes, displayed twice @ the same page)...
We’re temporarily unable to display the information you requested.
Please try again later.
We’re temporarily unable to display the information you requested.
Please try again later.
Dec 29, 2018, 10:51 am
#648
Join Date: May 2005
Location: 1A
Posts: 1,350
Dec 29, 2018, 1:52 pm
#649
Join Date: Nov 2000
Location: DFW from PDX - UA 1K 2MM,Lifetime HHonnors Diamond, Bonvoy AMB/LT Tit, National Exec Elite, Hertz PC
Posts: 554
Dec 30, 2018, 10:46 pm
#650
Join Date: Dec 2018
Posts: 102
I had a hotel reservation at a hotel. I noticed the price went down so I made a new identical reservation with the lower price with a different reservation number. I then tried to cancel the original one. Instead of cancelling the original one, it canceled the new one I just made. I had to cancel both and then create a new one with my old one gone to get it to work how I wanted.
Dec 31, 2018, 4:56 am
#651
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
I had a hotel reservation at a hotel. I noticed the price went down so I made a new identical reservation with the lower price with a different reservation number. I then tried to cancel the original one. Instead of cancelling the original one, it canceled the new one I just made. I had to cancel both and then create a new one with my old one gone to get it to work how I wanted.
https://www.flyertalk.com/forum/marr...rong-stay.html
Jan 1, 2019, 3:49 pm
#652
Join Date: Jan 2013
Location: CT/NY
Programs: Bonvoy Titanium; Amtrak Select
Posts: 61
Compared to old SPG.com, is Marriott.com really this bad?
Sorry if this has been covered, but compared to the old spg.com, the Marriott reservation website has several usability issues that are so awful, I’m assuming maybe I’m just missing something? Please educate me if so!
1. On spg.com, you could view properties in a particular location in a grid with four columns of rates, allowing for quick scanning. I cannot find anything comparable on the new site. Takes four times as long to decide on a property, and that’s with a city with properties I’m familiar with.
2. Related issue, you can’t automatically apply special rates e.g. AAA. Have to select it – and view it separately – EVERY time, for every hotel.
3. For urban areas where I’m not familiar with the properties, it’s much worse. When there are 40, 50, 100 options it would be nice to easily target a location or scan quickly by rate. It would also be nice to not have to scroll through properties that are sold out. (Why aren’t those appearing at the bottom of the list? Appears to be no way to filter out sold out properties.) And it would be nice to more easily filter out e.g. Fairfield Inns, which I have no interest in. Yes, you can filter by brand, but it’s clunky and the choices are not persistent…they reset even within the same user session!
4. Why do I have to re-log in with full credentials EVERY time I close a browser tab. Why can’t I have two browser tabs open searching separate reservations in separate cities?
5. On the user profile, under Activity, everything from a stay appears lumped into one transaction, unlike on the old site, which showed e.g. points earned for promotions separately. Now I’m wondering…did I sign up for a promotion? Did I get the points? What are these unidentified “Extra” points?
First world, but frustrating nonetheless.
1. On spg.com, you could view properties in a particular location in a grid with four columns of rates, allowing for quick scanning. I cannot find anything comparable on the new site. Takes four times as long to decide on a property, and that’s with a city with properties I’m familiar with.
2. Related issue, you can’t automatically apply special rates e.g. AAA. Have to select it – and view it separately – EVERY time, for every hotel.
3. For urban areas where I’m not familiar with the properties, it’s much worse. When there are 40, 50, 100 options it would be nice to easily target a location or scan quickly by rate. It would also be nice to not have to scroll through properties that are sold out. (Why aren’t those appearing at the bottom of the list? Appears to be no way to filter out sold out properties.) And it would be nice to more easily filter out e.g. Fairfield Inns, which I have no interest in. Yes, you can filter by brand, but it’s clunky and the choices are not persistent…they reset even within the same user session!
4. Why do I have to re-log in with full credentials EVERY time I close a browser tab. Why can’t I have two browser tabs open searching separate reservations in separate cities?
5. On the user profile, under Activity, everything from a stay appears lumped into one transaction, unlike on the old site, which showed e.g. points earned for promotions separately. Now I’m wondering…did I sign up for a promotion? Did I get the points? What are these unidentified “Extra” points?
First world, but frustrating nonetheless.
Jan 1, 2019, 4:00 pm
#653
Join Date: Jan 2017
Location: GEG/DEN/ATL
Programs: UA 1K, TK E+, AS MVPG, SPG&Marriott Plat, HHD, Hertz PC
Posts: 407
I particularly agree with Opt 1. I’ve moved trips to Hilton because of this reason and emailed marriott. They sent me back their FAQ which addresses the fact that one cannot compare rates and the FAQ states this will be added at a future time. It is way easier to use expedia or egencia and take it from there if one must stay at Marriott properties.
Jan 1, 2019, 5:10 pm
#655
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
Here's mine which I posted in this thread.https://www.flyertalk.com/forum/marr...l#post30399691
- Fax numbers instead of email addresses in spite of claiming to cater to the millennials.
- No breakdown of points earning in the activity summary by using Extra as the catch all for anything that isn't Base points or Elite bonus.
- No identification of which property has been booked in the activity summary when award reservations are made or cancelled.
- No confirmation of the number of points withdrawn on the confirmation email for award reservation.
- No breakdown of base price and taxes in confirmation email for revenue reservations.
- No way to see multiple prices at the same time in a grid when booking revenue reservations.
- No way to sort by price except by modifying the URL.
- The default for the activity list is 5 items. Seriously?
- Items are not always listed chronologically in the activity list.
- LNF is calculated on each individual night instead of the average rate for a multi-night booking.
- LNF team refuses to subtract the taxes on websites that quote tax included prices if the price breakdown isn't shown, yet this is something Marriott can't seem to do!
- Points to miles transfers have gone from 2-10 days depending on the airline to 6-8 weeks!
- Searching for things like Hong Kong, Santorini, Mystique, etc will send you to take out places, restaurants and hair salons.
- SNAs can't be applied to prepaid rates.
Jan 1, 2019, 6:16 pm
#656
Join Date: Jan 2013
Location: CT/NY
Programs: Bonvoy Titanium; Amtrak Select
Posts: 61
Seems like a pretty short list! Here's mine which I posted in this thread.
https://www.flyertalk.com/forum/marr...l#post30399691
Here's mine which I posted in this thread.https://www.flyertalk.com/forum/marr...l#post30399691
Jan 1, 2019, 6:55 pm
#657
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
So I really don't think anyone is reading this thread, but here's an irritating one.
Points bookings do not work on the app. Any hotel anytime is showing sold out.
On the website, Westin Maldives shows up at 60K, but when you click through it shows 120K per night.
I think I'll just go stay at Hyatt instead. This is simply wild.
Points bookings do not work on the app. Any hotel anytime is showing sold out.
On the website, Westin Maldives shows up at 60K, but when you click through it shows 120K per night.
I think I'll just go stay at Hyatt instead. This is simply wild.
Jan 1, 2019, 7:53 pm
#658
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
So I really don't think anyone is reading this thread, but here's an irritating one.
Points bookings do not work on the app. Any hotel anytime is showing sold out.
On the website, Westin Maldives shows up at 60K, but when you click through it shows 120K per night.
I think I'll just go stay at Hyatt instead. This is simply wild.
Points bookings do not work on the app. Any hotel anytime is showing sold out.
On the website, Westin Maldives shows up at 60K, but when you click through it shows 120K per night.
I think I'll just go stay at Hyatt instead. This is simply wild.
https://www.flyertalk.com/forum/marr...reinstall.html
But feel free to stay at Hyatt anyhow or Marriott will never get the message.
Jan 1, 2019, 8:14 pm
#659
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Well, I'm reading your posts, and happy to say that there is a thread for your problem!
https://www.flyertalk.com/forum/marr...reinstall.html
But feel free to stay at Hyatt anyhow or Marriott will never get the message.
https://www.flyertalk.com/forum/marr...reinstall.html
But feel free to stay at Hyatt anyhow or Marriott will never get the message.
I thought I had reinstalled, but just gave it another try and it worked ... and the Westin is already booked out for the dates I want. 
But at least the stupid app works.
Jan 1, 2019, 8:31 pm
#660
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
Everything. Just everything is wrong with Marriott.com in terms of my rewards account. I can’t go 2 clicks without an error message. I’m pretty patient and care only about the end result but this is appalling. They are actually teaching us to expect that it won’t work. This is not hard stuff either. They’ve made a choice not to invest in IT, or to not run it well. Either way someone seriously should be fired and more than one person. I know I’m being melodramatic but I merged accounts like 6 months ago and hit more errors than I do live pages.