Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Nov 20, 2018, 12:52 am
#511
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
Nov 20, 2018, 12:54 am
#512
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
Nov 20, 2018, 1:35 am
#513
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
On the front page. (The link takes you here, BTW)
Nov 22, 2018, 12:02 pm
#515
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,335
Anyone else notice the tab title now for Marriott.com? Mine today said "Raleigh-Durham Airport Hotel". WTH? It's the regular marriott.com landing page otherwise.
-RM
-RM
Nov 22, 2018, 12:53 pm
#516
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,712
Yup, same for all my members page today. Marriott’s IT really calls for one of those memes of a dog at a keyboard and the text “I have no idea what I’m doing”.
Nov 22, 2018, 4:51 pm
#518
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 14,996
Delay in credit card nights posting
I have the old Chase Marriott Visa.
The points earned usually post on the statement date, and any nights earned (one per cumulative $3,000 spend) within three weeks later.
It has now been a month after the statement (new one out soon), and still no nights from last month.
Anyone else have this issue?
The points earned usually post on the statement date, and any nights earned (one per cumulative $3,000 spend) within three weeks later.
It has now been a month after the statement (new one out soon), and still no nights from last month.
Anyone else have this issue?
Nov 22, 2018, 7:25 pm
#520
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
I have the old Chase Marriott Visa.
The points earned usually post on the statement date, and any nights earned (one per cumulative $3,000 spend) within three weeks later.
It has now been a month after the statement (new one out soon), and still no nights from last month.
Anyone else have this issue?
The points earned usually post on the statement date, and any nights earned (one per cumulative $3,000 spend) within three weeks later.
It has now been a month after the statement (new one out soon), and still no nights from last month.
Anyone else have this issue?
Chase is working on the issue and we hope members will see the nights posted by the end of the month.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Nov 23, 2018, 7:53 am
#521
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I really don't want to use expletives.
So today I decided to link my accounts.
I log into the SPG version (www.spg.com) and start the linking process.
During the process (second screen), it says to log in with my Rewards credentials, but I forgot my password so I select Forgot Password which then I fill in the details and then I received an email to click on a link to reset my password, which I did. On the Password reset screen I go through the usual then submit. It accepts all good.
Now it won't let me link. Even after I restart my computer, cleared cookies, made sure my computer was plugged in, etc., the marriott.com site thinks it's still "spg" (yes all cookies cleared, cache cleared, browsers all closed, all applications closed, computer restarted, man landed on the moon, etc.) and the spg.com site requires my new password that I had just reset as if it were a Marriott Rewards account reset. Now when I try to use my email or member number as my "Rewards" account, it won't take. I can only log in as "SPG". Yes, I close all browsers and restart my computer yadayadayada.
Anyway, I'm probably not explaining this clearly enough. Just trying to get some high level points across.
What a joke.
So today I decided to link my accounts.
I log into the SPG version (www.spg.com) and start the linking process.
During the process (second screen), it says to log in with my Rewards credentials, but I forgot my password so I select Forgot Password which then I fill in the details and then I received an email to click on a link to reset my password, which I did. On the Password reset screen I go through the usual then submit. It accepts all good.
Now it won't let me link. Even after I restart my computer, cleared cookies, made sure my computer was plugged in, etc., the marriott.com site thinks it's still "spg" (yes all cookies cleared, cache cleared, browsers all closed, all applications closed, computer restarted, man landed on the moon, etc.) and the spg.com site requires my new password that I had just reset as if it were a Marriott Rewards account reset. Now when I try to use my email or member number as my "Rewards" account, it won't take. I can only log in as "SPG". Yes, I close all browsers and restart my computer yadayadayada.
Anyway, I'm probably not explaining this clearly enough. Just trying to get some high level points across.
What a joke.
Nov 23, 2018, 8:25 am
#522
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I really don't want to use expletives.
So today I decided to link my accounts.
I log into the SPG version (www.spg.com) and start the linking process.
During the process (second screen), it says to log in with my Rewards credentials, but I forgot my password so I select Forgot Password which then I fill in the details and then I received an email to click on a link to reset my password, which I did. On the Password reset screen I go through the usual then submit. It accepts all good.
Now it won't let me link. Even after I restart my computer, cleared cookies, made sure my computer was plugged in, etc., the marriott.com site thinks it's still "spg" (yes all cookies cleared, cache cleared, browsers all closed, all applications closed, computer restarted, man landed on the moon, etc.) and the spg.com site requires my new password that I had just reset as if it were a Marriott Rewards account reset. Now when I try to use my email or member number as my "Rewards" account, it won't take. I can only log in as "SPG". Yes, I close all browsers and restart my computer yadayadayada.
Anyway, I'm probably not explaining this clearly enough. Just trying to get some high level points across.
What a joke.
So today I decided to link my accounts.
I log into the SPG version (www.spg.com) and start the linking process.
During the process (second screen), it says to log in with my Rewards credentials, but I forgot my password so I select Forgot Password which then I fill in the details and then I received an email to click on a link to reset my password, which I did. On the Password reset screen I go through the usual then submit. It accepts all good.
Now it won't let me link. Even after I restart my computer, cleared cookies, made sure my computer was plugged in, etc., the marriott.com site thinks it's still "spg" (yes all cookies cleared, cache cleared, browsers all closed, all applications closed, computer restarted, man landed on the moon, etc.) and the spg.com site requires my new password that I had just reset as if it were a Marriott Rewards account reset. Now when I try to use my email or member number as my "Rewards" account, it won't take. I can only log in as "SPG". Yes, I close all browsers and restart my computer yadayadayada.
Anyway, I'm probably not explaining this clearly enough. Just trying to get some high level points across.
What a joke.
For your situation I suggest taking a step back. Can you find your MR number in a previous confirmation or account statement? Do you have both apps on your cell phone, maybe your MR app will allow you to set your password differently. Once you are able to log into both accounts then try the combination from your SPG account (if you want to keep that). Do watch the screens carefully to make sure it's going in the direction you want. If not, go to the Combining Accounts thread wiki and when logged into your SPG account, select the proper link to combine MR to SPG. If that doesn't work then calling MPG may be the next best option. Good luck.
Nov 23, 2018, 9:05 am
#523
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,332
Yep. REAL genius at work at Marriott.
Relevant code: <title data-component-id="HTMLHead_01_1b7f" data-component-name="metaHtmlHead" data-component-endpoint="/aries-common/v1/metaHtmlHead.comp">Raleigh-Durham Airport Hotel Sheraton Imperial Hotel Raleigh-Durham Airport</title>
I bet someone at Marriott IT was working on the "Raleigh-Durham Airport Hotel" and somehow clicked "Apply to website" as opposed to "Apply to webpage" at the "title" checkbox.
Nov 23, 2018, 9:39 am
#525
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
You're just now sneaking up on it... Consider those of us that have been there for months and still have to wait for the sweep! I'd rather step across the line a week or two before the deadline than knowing I have earned status but I have to miss out on the benefits until then.
