Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Oct 26, 2018, 2:58 pm
#391
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
For about 3 days now, when I try and see my activity, I get an error message "We’re temporarily unable to display the information you requested. Please try again later." I've tried from different browers and get the same message. On my phone, I get "There seems to be a connection problem. Please wait a moment and try again".
Wife's and daughter's accounts don't have this problem. Just mine.
So frustrating. Seems like points/nights have gone up, but I have no idea from which stay.
Wife's and daughter's accounts don't have this problem. Just mine.
So frustrating. Seems like points/nights have gone up, but I have no idea from which stay.
Oct 26, 2018, 3:00 pm
#392
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,070
For about 3 days now, when I try and see my activity, I get an error message "We’re temporarily unable to display the information you requested. Please try again later." I've tried from different browers and get the same message. On my phone, I get "There seems to be a connection problem. Please wait a moment and try again".
So frustrating. Seems like points/nights have gone up, but I have no idea from which stay.
So frustrating. Seems like points/nights have gone up, but I have no idea from which stay.
Oct 26, 2018, 3:02 pm
#393
Join Date: Oct 2009
Location: ATL
Programs: DL PM 2 Mil Miler, HZ PC, Marriott LT TI, AMB, Hilton Diamond
Posts: 556
For about 3 days now, when I try and see my activity, I get an error message "We’re temporarily unable to display the information you requested. Please try again later." I've tried from different browers and get the same message. On my phone, I get "There seems to be a connection problem. Please wait a moment and try again".
Wife's and daughter's accounts don't have this problem. Just mine.
So frustrating. Seems like points/nights have gone up, but I have no idea from which stay.
Wife's and daughter's accounts don't have this problem. Just mine.
So frustrating. Seems like points/nights have gone up, but I have no idea from which stay.
Oct 27, 2018, 1:27 am
#395
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
For about 3 days now, when I try and see my activity, I get an error message "We’re temporarily unable to display the information you requested. Please try again later." I've tried from different browers and get the same message. On my phone, I get "There seems to be a connection problem. Please wait a moment and try again".
Wife's and daughter's accounts don't have this problem. Just mine.
So frustrating. Seems like points/nights have gone up, but I have no idea from which stay.
Wife's and daughter's accounts don't have this problem. Just mine.
So frustrating. Seems like points/nights have gone up, but I have no idea from which stay.
Oct 27, 2018, 6:43 pm
#396
Join Date: Dec 2009
Posts: 241
Its an utter mess and getting worse. Yesterday I called Customer Service for assistance with my 'activity' as I had not been able to access this for 3 days and also had a question about an existent reservation. The first agent said that they couldn't answer my question as they "were just a temp and that everything was a mess". She then proceeded to tell me that when she opened up the reservation that I had a question about it showed as being CANCELLED. I told her that it was ludicrous as I could see the reservation and it was ACTIVE on my account. She then looked again and noted that it was active on her summary screen but when she opened it it showed as CANCELLED. She then passed me to a supervisor who initially had the same response re the reservation being CANCELLED. Upon further examination it appears that there are 2 reservations with the same confirmation number (and wonder how many others will have this problem!). The agent summary screen shows the correct information for my reservation in Asia (Starwood hotel); the detailed page shows a cancelled reservation in Europe (Marriott hotel) that was not made by me and BOTH have the same reservation number! I can hardly wait to see what happens when I try to check in later this week!
Oct 27, 2018, 8:03 pm
#397
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
The good news is that I can still see my activity, unlike a lot of people here. The odd news is that I've suddenly got a whole bunch of Emirates and China Eastern activities over the last month post when I don't fly with either. Anyone else had the same? I suppose I should mention this to my Ambassador, as presumably they belong to someone else who isn't getting them. Farcical.
Oct 27, 2018, 10:55 pm
#398
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,711
Updated the apps to the most recent version and now neither one of them is capable of showing my account activity/a red bar pops up at the top saying that the service is unavailable. Logged onto the website now and I have no account activity and this error message:
"We’re temporarily unable to display the information you requested.
Please try again later."
And of course, status.marriott.com yields the following message:
Shoot me. How can so much go so wrong so quickly so often?
khabah
"We’re temporarily unable to display the information you requested.
Please try again later."
And of course, status.marriott.com yields the following message:
All systems go
Reservations, members accounts, and other major system functionality are all up and running at this time.Shoot me. How can so much go so wrong so quickly so often?
khabah
Oct 28, 2018, 7:13 am
#399
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,070
This is a new one for me: Was looking at a JW for a possible reservation and it said "We look forward to welcoming you" and then gave dates of my "next stay." BUT I don't have a reservation at that hotel...in fact I've never stayed at that hotel.
The dates did match my next Marriwood stay, but at a Westin in a different country...not at the JW.
Unfortunately, I can't look at my upcoming reservations to make sure the reservation is what it should be.
Sigh.
The dates did match my next Marriwood stay, but at a Westin in a different country...not at the JW.
Unfortunately, I can't look at my upcoming reservations to make sure the reservation is what it should be.
Sigh.
Oct 28, 2018, 7:41 am
#400
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,342
For about 3 days now, when I try and see my activity, I get an error message "We’re temporarily unable to display the information you requested. Please try again later." I've tried from different browers and get the same message. On my phone, I get "There seems to be a connection problem. Please wait a moment and try again".
Wife's and daughter's accounts don't have this problem. Just mine.
So frustrating. Seems like points/nights have gone up, but I have no idea from which stay.
Wife's and daughter's accounts don't have this problem. Just mine.
So frustrating. Seems like points/nights have gone up, but I have no idea from which stay.
I'm still waiting on three stays to post and a refund of points from another hotel stay that went sideways. I've not seen any movement (emails, phone calls, etc.) on these so I'm going to have to call the useless help desk back now which is really infuriating since they have turned into a completely helpless desk. PP status means nothing.
-RM
Oct 28, 2018, 12:00 pm
#401
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Hurry!!
I just pulled up my account and I am NOT seeing the dreaded "We’re temporarily unable to display the information you requested. message! Don't know if this is for all accounts. Don't know how long it will last. But thought I'd pass it along. I fear the times the site is working will be outweighed by the times in isn't working for quite awhile.
Oct 28, 2018, 1:18 pm
#402
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I just pulled up my account and I am NOT seeing the dreaded "We’re temporarily unable to display the information you requested. message! Don't know if this is for all accounts. Don't know how long it will last. But thought I'd pass it along. I fear the times the site is working will be outweighed by the times in isn't working for quite awhile.
Oct 28, 2018, 1:39 pm
#403
Join Date: Nov 2007
Programs: LH Sen, Starwood Amb, Hilton Diamond
Posts: 340
Hong Kong properties not available through Marriott.com
Under the "Find & Reserve" tab, if you choose Hong Kong, no hotels will show up on the next screen for any dates, but rather the error message "Let’s try something else. If you’ve entered the right city, state, country, point of interest or airport code, we may not have a hotel within a 50-mile radius. Check our hotel directory for other locations.". One can, however, reserve Hong Kong properties through the individual web pages of the hotels, but not through the Marriott site.
Oct 28, 2018, 3:29 pm
#404
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,158
Under the "Find & Reserve" tab, if you choose Hong Kong, no hotels will show up on the next screen for any dates, but rather the error message "Let’s try something else. If you’ve entered the right city, state, country, point of interest or airport code, we may not have a hotel within a 50-mile radius. Check our hotel directory for other locations.". One can, however, reserve Hong Kong properties through the individual web pages of the hotels, but not through the Marriott site.
Whatever system Marriott is using to populate the location tab is crappy. I yearn for a return to recognizing airport codes....
Oct 28, 2018, 6:14 pm
#405
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
This is a new one for me: Was looking at a JW for a possible reservation and it said "We look forward to welcoming you" and then gave dates of my "next stay." BUT I don't have a reservation at that hotel...in fact I've never stayed at that hotel.
The dates did match my next Marriwood stay, but at a Westin in a different country...not at the JW.
Unfortunately, I can't look at my upcoming reservations to make sure the reservation is what it should be.
Sigh.
The dates did match my next Marriwood stay, but at a Westin in a different country...not at the JW.
Unfortunately, I can't look at my upcoming reservations to make sure the reservation is what it should be.
Sigh.