Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Aug 2, 2018, 9:45 am
#153
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,618
Aug 7, 2018, 7:40 am
#154
Join Date: Jun 2009
Location: Chicago (ORD)
Programs: Marriott Bonvoy Lifetime Titanium, UA Gold, AA Gold
Posts: 566
Reservations not showing in Marriott app or online!
I sometimes make extra reservation combinations for upcoming trips and then cancel the unneeded ones as plans firm up. This morning I received a reminder email about two upcoming rooms reservations in a fee days (the hotel happened to be JW Chicago, though I don’t think this issue is hotel specific).
The issue was that neither lf these reservations had showed up in my Marriott app, or when I went to check online! I called the hotel directly and thankfully cancelled both (figured calling the hotel would be way quicker than calling Marriottright now). But this was very concerning to me given that they weren,t showing in the app or website.
I realize Marriott has been having a ton of technical issues such as the website being unavailable or acting weird, but those mostly go to not being able to access it occasionally. This issue could affect your wallet in serious dollar amounts with the no-show fees and such.
anyone else experience this? Just a warning to pay attention to the “upcoming stay” emails (of course, the problem with that is that I don’t think they are very consistent either...)
The issue was that neither lf these reservations had showed up in my Marriott app, or when I went to check online! I called the hotel directly and thankfully cancelled both (figured calling the hotel would be way quicker than calling Marriottright now). But this was very concerning to me given that they weren,t showing in the app or website.
I realize Marriott has been having a ton of technical issues such as the website being unavailable or acting weird, but those mostly go to not being able to access it occasionally. This issue could affect your wallet in serious dollar amounts with the no-show fees and such.
anyone else experience this? Just a warning to pay attention to the “upcoming stay” emails (of course, the problem with that is that I don’t think they are very consistent either...)
Aug 8, 2018, 11:23 am
#156
Join Date: Aug 2009
Location: Tampa, FL
Programs: UA 1K, Marriot Platinum, HH Gold
Posts: 17
Had this happen last week with 3 reservations - 2 @ Stamford Marriott and 1 @ New York Renaissance 57. I had to cancel one of the Stamford reservations and ended up calling the Platinum line to do so. I could NOT see the reservations in my upcoming stays online or in the app. I am seeing some future reservations showing up twice in the app (but not online)
Inconvenient for sure....
Inconvenient for sure....
Last edited by jbufano; Aug 8, 2018 at 11:24 am Reason: error
Aug 9, 2018, 3:34 am
#157
Join Date: Jul 2005
Posts: 1,953
I have had this happen several times, always with reservations that start with the digit 9. Marriott reservations start in the 700 range for the first 3 digits and then the system moves up through 999 before restarting again at 700. The missing reservations are always in the 900-range of reservation numbers. I have had at least a dozen of those. The property always has the reservations and if you actually search for the reservation using the reservation number, last name and check in date, it will show up on the website, but indeed not in your reservation list.
Aug 9, 2018, 12:06 pm
#158
Join Date: Jun 2009
Location: Chicago (ORD)
Programs: Marriott Bonvoy Lifetime Titanium, UA Gold, AA Gold
Posts: 566
Glad to hear I’m not the only one with this issue but it is a major concern given the potential penalties for no shows. To answer a poster’s question, all my reservations are always made via the Marriott website or app after I login with my username and password, so I assume that means my number is there?
Aug 9, 2018, 12:51 pm
#159
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,861
These issue are due the merge happening on the 18th, unless its urgent just wait a while, particularly if you see the issue 9PM - 6AM EST when they have announce they are working on the system.
Aug 11, 2018, 5:33 pm
#160
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Anyone having the same issues with platinum amenity points (i.e. taking points instead of the $10 credit) posting? My past two (and likely three after today) stays show zero (0) "Extra" points even though I requested points as my amenity:
Others seeing the same issue?
David
Others seeing the same issue?
David
Aug 12, 2018, 1:33 am
#161
Join Date: Sep 2017
Posts: 575
Anyone having the same issues with platinum amenity points (i.e. taking points instead of the $10 credit) posting? My past two (and likely three after today) stays show zero (0) "Extra" points even though I requested points as my amenity:
Others seeing the same issue?
David
Others seeing the same issue?
David
Aug 12, 2018, 5:32 am
#162
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,158
Same issue for me...not getting Plat Welcome points. Interestingly, the rep would not just add them. Said she had to call each of the hotels to get the points issued.
Going to have to watch these carefully...
Crazy.
Going to have to watch these carefully...
Crazy.
Aug 13, 2018, 11:19 am
#163
Join Date: Aug 2003
Location: MSN
Programs: Delta DM, Bonvoy LT Titanium, Hertz PC
Posts: 1,987
Anyone else have corruption on their Ritz Carlton or MR Account?
For a few years, I've had a few issues with my Ritz Carlton (currently Platinum) account and they've recently gotten worse. In summary, my issues are:
1. Never receive notification of promotions like MegaBonus or, in the past, certificate nights. I used to be able to see the promos posted on FT and then go to the link, but that stopped with the last two. I can't link through to Promotions Central or anything when signed in. I do get reservation confirmation and "Plan for Your Stay".
2. I have never reliably received the automated emailed folios from hotels at check-out. I stop by front desk and request they be manually emailed and when they try through the system, it doesn't work. The only way it works is when they download and then use the hotel email accounts to send to me.
3. I can't download folios from the Marriott web page (account activity > download folio link). I have tried on any combination of Mac, Windows, Safari, Chrome, Firefox and IE. It never works.
I am signed up for all emails possible, and have been. It's really getting frustrating and I know I've missed out on points because I can no longer register for promotions. I have called support and they say it all looks good and then manually register me, but it's getting annoying and sometimes I simply don't know what I'm missing.
Has anyone else seen this?
1. Never receive notification of promotions like MegaBonus or, in the past, certificate nights. I used to be able to see the promos posted on FT and then go to the link, but that stopped with the last two. I can't link through to Promotions Central or anything when signed in. I do get reservation confirmation and "Plan for Your Stay".
2. I have never reliably received the automated emailed folios from hotels at check-out. I stop by front desk and request they be manually emailed and when they try through the system, it doesn't work. The only way it works is when they download and then use the hotel email accounts to send to me.
3. I can't download folios from the Marriott web page (account activity > download folio link). I have tried on any combination of Mac, Windows, Safari, Chrome, Firefox and IE. It never works.
I am signed up for all emails possible, and have been. It's really getting frustrating and I know I've missed out on points because I can no longer register for promotions. I have called support and they say it all looks good and then manually register me, but it's getting annoying and sometimes I simply don't know what I'm missing.
Has anyone else seen this?
Aug 14, 2018, 9:33 pm
#164
Join Date: Nov 2004
Location: San Jose, CA USA
Programs: UA Platinum 2MM, Marriott Lifetime Titanium, Hilton Gold
Posts: 632
New Marriott Rewards Number and now can't login
Earlier today I got email that I'm being assigned as of today a new account number and I needed to activate it. I was in middle of booking reservations (before the category goes up over the weekend) and ignored it. I just tried to login again and I can't so I then went back to the email and clicked on "Activate my new number". Still can't login. This is not good. Any suggestions? I don't want to call and wait on hold to get a non-answer.
Aug 14, 2018, 10:21 pm
#165
FlyerTalk Evangelist
Join Date: Aug 2008
Location: Usually in SAN or Central Europe.
Programs: AA:EXP/1MM. Accor/Radisson:Silver; HH:Gold; ICH:Plt Amb.
Posts: 22,307
Earlier today I got email that I'm being assigned as of today a new account number and I needed to activate it. I was in middle of booking reservations (before the category goes up over the weekend) and ignored it. I just tried to login again and I can't so I then went back to the email and clicked on "Activate my new number". Still can't login. This is not good. Any suggestions? I don't want to call and wait on hold to get a non-answer.