Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Jun 27, 2018, 6:09 am
#121
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,168
...and now I can't find any way to even search for dates...didn't there used to be fields on the home page where you could just put in location/dates? Takes a total of five clicks to get to the part of the site where you can hit "edit" and now the date field doesn't even work. SMH.
Jun 27, 2018, 10:09 am
#122
Join Date: Mar 2018
Location: England - UK
Posts: 512
Has everyone received confirmation emails of recent award bookings? I've made 5 small award bookings and haven't had a confirmation email from any of them? I used to get them immediately and they haven't gone into the spam folder.
Jun 27, 2018, 1:40 pm
#123
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I've been unable to search or book on Marriott.com using the Google Chrome broswer this afternoon, but Marriott.co.uk works just fine.
Jun 27, 2018, 2:05 pm
#124
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Ok, now what? I'd been holding a points reservation waiting until I got enough points in my account. They are now there.
I went to my reservation and it said "click here to order your e-certificate", so I did. And it looks like it wants to switch me to a cash reservation, which I most certainly do not want!
How do you apply your newly earned points to an existing pending points reservation?
I went to my reservation and it said "click here to order your e-certificate", so I did. And it looks like it wants to switch me to a cash reservation, which I most certainly do not want!
How do you apply your newly earned points to an existing pending points reservation?
Jun 28, 2018, 8:39 am
#126
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
It's hit or miss now if a confirmation for award or revenue reservation gets emailed at all. Lately I have been receiving confirmations long after checkout.
Jun 28, 2018, 10:17 am
#127
Join Date: Mar 2018
Location: England - UK
Posts: 512
Thank you Tanic, 'glad' to hear it isn't only me. Nevertheless it's concerning when you don't get any tangible evidence, apart from a screen print, that you've made a reservation.
Jun 29, 2018, 5:58 am
#129
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
This is like when people go click happy with their mouse. Frustrated when the wombat doesn't die, they keep clicking and end up killing their own team members with all the buffered clicks.
Jun 29, 2018, 12:43 pm
#130
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Be careful here. There is a possibility that the booking is in the system and the error popped up before the process closed out your session. Watch your emails and check your account often.
This is like when people go click happy with their mouse. Frustrated when the wombat doesn't die, they keep clicking and end up killing their own team members with all the buffered clicks.
This is like when people go click happy with their mouse. Frustrated when the wombat doesn't die, they keep clicking and end up killing their own team members with all the buffered clicks.
Jul 13, 2018, 11:32 am
#132
Join Date: May 2017
Location: KUL, LON
Programs: BA GGL, Bonvoy Titanium, Hyatt Globalist
Posts: 56
Also unable to make any points bookings here, getting the same error as above. Tried 2-3 different properties in different countries. A cash stay worked fine though.
Tried with the mobile app too and it didn't let me!
Tried with the mobile app too and it didn't let me!
Jul 20, 2018, 1:27 pm
#133
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
I need to transfer MR points to SPG.
Their response tweet after my inquiry about "technical difficulties" today after trying to transfer for the umptiest time:
We apologize for the inconvenience, but due to a system error we are unable to complete your request at this time. Our IT team is working to resolve it as quickly as possible and we expect to have it fixed within 24 hours.
Their response tweet after my inquiry about "technical difficulties" today after trying to transfer for the umptiest time:
We apologize for the inconvenience, but due to a system error we are unable to complete your request at this time. Our IT team is working to resolve it as quickly as possible and we expect to have it fixed within 24 hours.
Jul 20, 2018, 10:02 pm
#134
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 441
The garbage web site won’t allow me to book anything right now, so more than $3,000 in paid stays just went to Hilton and a couple of nights to Hyatt. I can’t even imagine how much revenue and profit they have lost due to their trash IT. How everyone hasn’t been fired amazes me.
Jul 21, 2018, 12:02 am
#135
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,621
At least the website now shows hotels which are fully booked in the list, unlike what it used to do a few weeks back and hide them entirely. This was a major problem for me -- many of our office bookings are the day-of, often to new destinations, so if I don't know there's a Marriott property in the area and end up booking with Hilton/Hyatt, based on employee feedback we're probably going to go with that same Hilton/Hyatt property in that city the next time we find ourselves there.
THIS! My first job was in broadcasting, and the engineers pounded into me that "it better work the first time, every time, even in the middle of a hurricane." I've always had an IT and/or electronic engineering job either as my primary or side job over the years and have kept that mentality. Sometimes I've had amazing budgets and top-notch gear. Other times I'm working with dumpster-dive equipment and a completely unreasonable budget. Corporate mergers, multiple Cat 4 hurricanes, major building remodels, even moving buildings. No matter what happened, we always made it work. There's been more than a couple of times where my networks & PBXs were the only operating internet/phones in the area.
Right now Marriott's website reads: "We’re not on vacation. We’re performing global enhancements to our platform to create better guest experiences. These improvements may cause intermittent Web site and Mobile App delays or outages between the hours of Friday 11pm US EST to Saturday 6am US EST"
Seriously? This floors me and tells me their systems are very poorly designed. I'm running circa 2002-2004 servers (14-16 years old) and outages are less than 10 minutes when they happen, which is more than acceptable for our applications, and I try to keep those off-hours. Maybe this year we'll move to something newer that supports high-availability...who am I kidding? I've wanted to replace this for 4+ years now.
Right now Marriott's website reads: "We’re not on vacation. We’re performing global enhancements to our platform to create better guest experiences. These improvements may cause intermittent Web site and Mobile App delays or outages between the hours of Friday 11pm US EST to Saturday 6am US EST"
Seriously? This floors me and tells me their systems are very poorly designed. I'm running circa 2002-2004 servers (14-16 years old) and outages are less than 10 minutes when they happen, which is more than acceptable for our applications, and I try to keep those off-hours. Maybe this year we'll move to something newer that supports high-availability...who am I kidding? I've wanted to replace this for 4+ years now.