Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
May 30, 2018, 1:45 pm
#1
Original Poster
Join Date: Mar 2017
Posts: 113
Marriott.com website : bugs, glitches and outages
Anyone have issues with the Marriott site for searching Hotels and dates? I didn't see any recent threads about website issues.
When I try to search a city, it doesn't fill-down cities I might be looking for. The dates are completely unresponsive, I can type in a date but no dropdown with calendar or anything. I do put a correct date and press search, it'll only search for dates a 2 day from today.
When I press edit for my search, the whole section disappears and I can't adjust the date or anything else.(If I press Find and Reserve, it shows a dropdown with the edit info but I can't change dates still) I tried logging off, incognito mode, switch to firefox and everything else but they are all like that.
Everything was working fine yesterday.
When I try to search a city, it doesn't fill-down cities I might be looking for. The dates are completely unresponsive, I can type in a date but no dropdown with calendar or anything. I do put a correct date and press search, it'll only search for dates a 2 day from today.
When I press edit for my search, the whole section disappears and I can't adjust the date or anything else.(If I press Find and Reserve, it shows a dropdown with the edit info but I can't change dates still) I tried logging off, incognito mode, switch to firefox and everything else but they are all like that.
Everything was working fine yesterday.
May 30, 2018, 8:02 pm
#3
Join Date: Sep 2008
Location: AUS after 40+ SFO/OAK
Programs: UA MM (recovering former 1K), Marriott Titanium Lifetime
Posts: 550
Generally speaking, it's one of the poorer corporate-brand websites out there in terms of stability. On any given day, any component may not be working properly, and this comment is based on years of experience with Marriott's website.
Come to think of it, it's a pretty accurate reflection of the variability in quality I've experienced in Marriott's hotels over the decades. The only thing that's reliably consistent is the books in the night table.
Come to think of it, it's a pretty accurate reflection of the variability in quality I've experienced in Marriott's hotels over the decades. The only thing that's reliably consistent is the books in the night table.
May 30, 2018, 8:31 pm
#5
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
I am getting "unexpected error" trying to reserve anything. I am calling Marriott corporate tomorrow. Too many issues. Website, Plat line. Just out of control IMHO. They might not care, but it will be therapeutic for me.
May 30, 2018, 8:44 pm
#7
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
I got logged in-but won't display any of my upcoming reservations. Total meltdown.
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