Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Jul 22, 2020, 11:35 am
#1366
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Errors out as well when searching on properties - tho' my account info comes up ok.
===========
Network Error (gateway_error)
An error occurred attempting to communicate with an HTTP or SOCKS gateway. The gateway may be temporarily unavailable, or there could be a network problem.
If additional help is required please visit the Employee Service Website, or call 1-855-737-8364.
===========
David
===========
Network Error (gateway_error)
An error occurred attempting to communicate with an HTTP or SOCKS gateway. The gateway may be temporarily unavailable, or there could be a network problem.
If additional help is required please visit the Employee Service Website, or call 1-855-737-8364.
===========
David
Jul 22, 2020, 11:53 am
#1367
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Errors out as well when searching on properties - tho' my account info comes up ok.
===========
Network Error (gateway_error)
An error occurred attempting to communicate with an HTTP or SOCKS gateway. The gateway may be temporarily unavailable, or there could be a network problem.
If additional help is required please visit the Employee Service Website, or call 1-855-737-8364.
===========
David
===========
Network Error (gateway_error)
An error occurred attempting to communicate with an HTTP or SOCKS gateway. The gateway may be temporarily unavailable, or there could be a network problem.
If additional help is required please visit the Employee Service Website, or call 1-855-737-8364.
===========
David
Something probably went down for a few minutes.
David
Aug 1, 2020, 5:50 pm
#1368
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,076
I am trying to book using free night certificate which is only web bookable. Can’t log into web site, only app. Others having issues signing in?
Aug 14, 2020, 3:16 am
#1374
Join Date: Jan 2018
Location: Milano (Italy)
Programs: Marriott TITANIUM, BWR Dia, IHG, Millemiglia Alitalia
Posts: 486
URGENTAt the present time, ROME time, I tried to log in through the website two times, and received UNABLE TO SIGN IN alert.
anyone else?
On the app is ok....
Aug 14, 2020, 3:21 am
#1375
Join Date: Oct 2014
Programs: IHG Spire, Marriott
Posts: 574
Aug 18, 2020, 9:56 am
#1378
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Aug 25, 2020, 2:19 pm
#1379
Join Date: Nov 2007
Location: PHX
Posts: 4,787
This isn't really a website issue because I'm having the same issue by phone but I wasn't sure where to put it and didn't think it worth a new thread.
I am trying to book 4 nights at a property that charges 25k per night. I have two 35k certs. I booked a reservation online choosing to use two certs and 50k points and I get a confirmation and booking. However, it does not take the certs and does not deduct the points from my account. I spent 45 minutes on the phone with marriott yesterday largely on hold while a "supervisor" allegedly worked on the problem. They couldn't fix it. They suggested I try to book at it as 2 nights using certs and two nights using points. So, I tried that. Interesting, the reservation for two nights using certs booked fine and I have a confirmation and the certs are now gone from my account. However, the points booking will not take. I have a confirmation but the points haven't been deducted. When I view the reservation on line it says "Great! You've earned all the points you need." Then it gives me a link to "Deduct your points now." But then I get an error message when I click on it.
Marriott has no idea what to do. Anyone have the issue? Any guidance I can give? Twitter has been useless -- they say they won't touch reservations and I have to call and then I call and it's a long wait with someone who doesn't even understand the issue and can't see what I see.
I am trying to book 4 nights at a property that charges 25k per night. I have two 35k certs. I booked a reservation online choosing to use two certs and 50k points and I get a confirmation and booking. However, it does not take the certs and does not deduct the points from my account. I spent 45 minutes on the phone with marriott yesterday largely on hold while a "supervisor" allegedly worked on the problem. They couldn't fix it. They suggested I try to book at it as 2 nights using certs and two nights using points. So, I tried that. Interesting, the reservation for two nights using certs booked fine and I have a confirmation and the certs are now gone from my account. However, the points booking will not take. I have a confirmation but the points haven't been deducted. When I view the reservation on line it says "Great! You've earned all the points you need." Then it gives me a link to "Deduct your points now." But then I get an error message when I click on it.
Marriott has no idea what to do. Anyone have the issue? Any guidance I can give? Twitter has been useless -- they say they won't touch reservations and I have to call and then I call and it's a long wait with someone who doesn't even understand the issue and can't see what I see.
Aug 25, 2020, 4:10 pm
#1380
Join Date: Dec 2007
Location: SFO
Posts: 4,914
This isn't really a website issue because I'm having the same issue by phone but I wasn't sure where to put it and didn't think it worth a new thread.
I am trying to book 4 nights at a property that charges 25k per night. I have two 35k certs. I booked a reservation online choosing to use two certs and 50k points and I get a confirmation and booking. However, it does not take the certs and does not deduct the points from my account. I spent 45 minutes on the phone with marriott yesterday largely on hold while a "supervisor" allegedly worked on the problem. They couldn't fix it. They suggested I try to book at it as 2 nights using certs and two nights using points. So, I tried that. Interesting, the reservation for two nights using certs booked fine and I have a confirmation and the certs are now gone from my account. However, the points booking will not take. I have a confirmation but the points haven't been deducted. When I view the reservation on line it says "Great! You've earned all the points you need." Then it gives me a link to "Deduct your points now." But then I get an error message when I click on it.
Marriott has no idea what to do. Anyone have the issue? Any guidance I can give? Twitter has been useless -- they say they won't touch reservations and I have to call and then I call and it's a long wait with someone who doesn't even understand the issue and can't see what I see.
I am trying to book 4 nights at a property that charges 25k per night. I have two 35k certs. I booked a reservation online choosing to use two certs and 50k points and I get a confirmation and booking. However, it does not take the certs and does not deduct the points from my account. I spent 45 minutes on the phone with marriott yesterday largely on hold while a "supervisor" allegedly worked on the problem. They couldn't fix it. They suggested I try to book at it as 2 nights using certs and two nights using points. So, I tried that. Interesting, the reservation for two nights using certs booked fine and I have a confirmation and the certs are now gone from my account. However, the points booking will not take. I have a confirmation but the points haven't been deducted. When I view the reservation on line it says "Great! You've earned all the points you need." Then it gives me a link to "Deduct your points now." But then I get an error message when I click on it.
Marriott has no idea what to do. Anyone have the issue? Any guidance I can give? Twitter has been useless -- they say they won't touch reservations and I have to call and then I call and it's a long wait with someone who doesn't even understand the issue and can't see what I see.