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Originally Posted by Pretzelsandpeanuts
(Post 29850137)
App doesn’t open, I get the 504 error on the web site. As I often book future work travel on Sundays, about 20 nights will be going to Marriott’s competition. Good job Marriott IT |
Mobile app not working either
Just want to use mobile checkout
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Been down all morning. *sigh*
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Originally Posted by dingjie
(Post 29848774)
We are temporarily unable to process requests for rates and availablilty. https://cimg3.ibsrv.net/gimg/www.fly...88ff91a9b.jpeg That's a pretty picture of a hotel you're not able to book. RANT: Another example of form over function. Instead of making the website look nice (and different from how it looked earlier), please just make it work! |
Originally Posted by MSPeconomist
(Post 29851181)
That's a pretty picture of a hotel you're not able to book. RANT: Another example of form over function. Instead of making the website look nice (and different from how it looked earlier), please just make it work! I'm assuming this has something to do with the backend necessary to convert all the SPG hotels to the Marriott system but pretty embarrassing. |
Originally Posted by C17PSGR
(Post 29851335)
It worked just fine last year ... wonder if Arne is getting an update on the loss of reservations from website issues. This is my travel planning day!
I'm assuming this has something to do with the backend necessary to convert all the SPG hotels to the Marriott system but pretty embarrassing. |
Originally Posted by C17PSGR
(Post 29851335)
It worked just fine last year ... wonder if Arne is getting an update on the loss of reservations from website issues. This is my travel planning day!
I'm assuming this has something to do with the backend necessary to convert all the SPG hotels to the Marriott system but pretty embarrassing. |
Site down again
What is this drivel?
Unable to Sign In We love our members, and our members love the idea of Marriott Rewards and Starwood Preferred Guest coming together to deliver additional benefits, like linking accounts. We promise your new rewards are worth the wait - try again soon! If you have other account or stay-related needs, please call Marriott Rewards customer support at 801-468-4000 in the US and Canada. For international customer support numbers, please visit our directory. |
I hope everyone here submits complaints to Marriott (when the garbage site is back up) detailing these experiences, and how it is driving booking to the competition. Of course it'll probably take 2-3 weeks to get a response now with how bad cust support has gotten too.
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The trash website is down again... trying to log in I just get the following:
General Error We are experiencing technical difficulties. Please try again. |
Site down for hours today. Very frustrating. I really don’t want to be forced to use the Capitol Hilton when I really want the JW. |
I've been able to log in this afternoon (wasn't this morning). However, I noticed that when I try to book an award reservation that's more points than I have, it won't allow me to do so. Has anyone else had this issue?
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Originally Posted by mciampa
(Post 29858924)
I've been able to log in this afternoon (wasn't this morning). However, I noticed that when I try to book an award reservation that's more points than I have, it won't allow me to do so. Has anyone else had this issue?
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I just thought I logged in and clicked on the account button. It said "Welcome Back, Jessica. Sign in to make faster reservations and enjoy exclusive member features." My name's not Jessica. Below it shows my actual name and membership level.
I refreshed the page and now it says "Welcome Back, Richard..." My name's not Richard either. Or Dylan, Mary, Heidi, or Thomas. It is kind of amusing to see the different names it calls me. :p |
Extremely slow and when it finally let me log in, unable to see upcoming reservations. Cannot see activity passed the initial 5, changing number to show on page / time period, would not make any difference.
Unable to make reservation either. |
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