Issues with Marriott.com website

    Hide Wikipost
Old Oct 15, 19, 4:13 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Jebby_ca
Wiki Link
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
Print Wikipost

Old Nov 29, 18, 10:57 am
  #556  
 
Join Date: Nov 2007
Location: halfway between JFK and LGA
Posts: 976
i am logged in to the app (or so it seems) but none of my future reservations are showing up. sigh...
squatch is offline  
Old Nov 29, 18, 10:57 am
  #557  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,314
Originally Posted by 360guy View Post
I just merged my accounts and now can't log in.
Are you sure which account survived? Once the accounts are combined, the "from" account is disabled. When I first tried combining the website was insisting to move my SPG data to MR which was not what I wanted. Had I not been paying attention I would have been stuck with my MR account that had a leading zero that has been reported as being an issue with the new website. Try accessing your other account and see if it's shutdown too.
RogerD408 is offline  
Old Nov 29, 18, 11:00 am
  #558  
 
Join Date: Mar 2016
Posts: 52
I was checking my W Maldives reservation last night. Not only did I get a new confirmation #, my award stay turned into a cash stay. Hoping this is only an error.
Joker0874 is offline  
Old Nov 29, 18, 11:01 am
  #559  
 
Join Date: Sep 2006
Location: Perth, the Scottish one
Programs: BA, Marriott, Hertz, Dennis The Menace Fan Club
Posts: 1,994
Can't log into site. App seems ok though.
bhrubin likes this.
nobbyclark is offline  
Old Nov 29, 18, 11:03 am
  #560  
 
Join Date: Oct 2002
Posts: 158
No option to log into the site is presented to me
RogerD408 likes this.
brittex is offline  
Old Nov 29, 18, 11:04 am
  #561  
 
Join Date: Apr 2004
Programs: Starwoods/ Marriott Life Time Platinum, Hilton-Diamond, and HP
Posts: 784
Originally Posted by RogerD408 View Post
Are you sure which account survived? Once the accounts are combined, the "from" account is disabled. When I first tried combining the website was insisting to move my SPG data to MR which was not what I wanted. Had I not been paying attention I would have been stuck with my MR account that had a leading zero that has been reported as being an issue with the new website. Try accessing your other account and see if it's shutdown too.
Roger!
Great information. Thanks
bhrubin likes this.
360guy is offline  
Old Nov 29, 18, 11:07 am
  #562  
 
Join Date: May 2002
Programs: WN F9 UA AA IHG HH MR
Posts: 1,991
Can't book a room. Can't sign in. Maybe it's time to short sell MAR.
Tanic is online now  
Old Nov 29, 18, 11:13 am
  #563  
 
Join Date: Sep 2006
Location: Perth, the Scottish one
Programs: BA, Marriott, Hertz, Dennis The Menace Fan Club
Posts: 1,994
Can log into app but can't book or cancel. Laughable.
nobbyclark is offline  
Old Nov 29, 18, 11:15 am
  #564  
 
Join Date: Feb 2005
Programs: DL DM/2MM; SPG PLAT/Ambassador
Posts: 476
Originally Posted by brittex View Post
No option to log into the site is presented to me
Same for me. Brilliant.
zedthedeadpoet is offline  
Old Nov 29, 18, 11:30 am
  #565  
 
Join Date: Jun 2004
Programs: UA GS, aa platinum, hh gold, starwood platinum
Posts: 93
Originally Posted by Tanic View Post
Can't book a room. Can't sign in. Maybe it's time to short sell MAR.
I sent an email to Customer Care and this was thier response:

"Indeed we've experienced a few setbacks with our website currently and our website design team is actively working to resolve the matter. We currently do not have access to any accounts at this time. We do not currently have a time frame as to when it will be resolved however, if you require assistance with a reservation, I would suggest that you contact us at 1-800-721-7033 or try again later today"
dick tracy is offline  
Old Nov 29, 18, 11:37 am
  #566  
 
Join Date: Apr 2017
Location: San Francisco
Programs: UA Plat, AS 75k, SPG/Marriott Plat, Hertz somthingorother
Posts: 315
Originally Posted by dick tracy View Post
I sent an email to Customer Care and this was thier response:

"Indeed we've experienced a few setbacks with our website currently and our website design team is actively working to resolve the matter. We currently do not have access to any accounts at this time. We do not currently have a time frame as to when it will be resolved however, if you require assistance with a reservation, I would suggest that you contact us at 1-800-721-7033 or try again later today"
Marriott is validating all those people who said this whole 'internet thing' is just a fad
margarita girl likes this.
zymm is offline  
Old Nov 29, 18, 11:38 am
  #567  
 
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 5,084
Originally Posted by nobbyclark View Post
Can log into app but can't book or cancel. Laughable.
Same. The Sign In button is missing from the top right on marriott.com
Antarius is online now  
Old Nov 29, 18, 11:42 am
  #568  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,314
Originally Posted by zymm View Post
Marriott is validating all those people who said this whole 'internet thing' is just a fad
Unfortunately this goes beyond just the internet if it's causing issues for their own people too. One would think defending the core systems would be paramount. And I don't think it's unreasonable safe guards be in place to keep the business running. Who was allowed to release untested code for internal use?
zymm likes this.
RogerD408 is offline  
Old Nov 29, 18, 11:51 am
  #569  
 
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,746
Online reservation system for cancelling stats is down. Tried to cancel two nights and no notice or anything online. Had to do the Facebook chat to find out. Moved seven nights to Hyatt. Next trip I am not even going to bother with checking on Starriott. Something has to change. Enough is enough
KRSW likes this.
tfong007 is offline  
Old Nov 29, 18, 11:51 am
  #570  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,238
Originally Posted by zymm View Post
Marriott is validating all those people who said this whole 'internet thing' is just a fad
Hence the reason to promote using fax machines!
KRSW likes this.
margarita girl is offline  

Thread Tools
Search this Thread