Issues with Marriott.com website

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Old Oct 15, 19, 4:13 am   -   Wikipost
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If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Nov 28, 18, 9:43 am
  #541  
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Originally Posted by CLEguy View Post
It says for me: "Hotel on Michigan Avenue, Chicago The Gwen, A Luxury Collection Hotel"
Haha, my tab isn’t that long.
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Old Nov 28, 18, 9:46 am
  #542  
 
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Originally Posted by KRSW View Post
mangoMan: Do you have the option of using a different connection/provider? As much as I love to pour it on Marriott's IT department, It's sounding like a routing issue upstream at this point.
You are right. I tried on my phone, disconnected from my home wifi and thereby routing thru Verizon, and it worked. Connected to wifi it did not work, so it must have something to do with Comcast (my ISP) and presumably this 'prf.hn' website that I believe the portals use as part of their tracking mechanism, and some weird conflict with Marriott.com.

Edit to add: Also, I did try renewing my IP address from Comcast via my router, but it always came back with the same IP address.
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Old Nov 28, 18, 10:38 am
  #543  
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Le Méridien, Westin and W have now migrated to the Marriott platform; my existing LM/Westin reservations now have new confirmation numbers and searches on the website come up in the Marriott format.

Say goodbye to the original Starwood format - brand by brand, we're dwindling!

khabah
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Old Nov 28, 18, 12:08 pm
  #544  
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I picked the wrong week to try to call back for a historic invoice from a Westin property! They had to dig up the old system, luckily the Westin Dublin are pretty good at running a hotel and were able to sort it out pretty quickly.
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Old Nov 28, 18, 12:58 pm
  #545  
 
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Originally Posted by bhrubin View Post


Haha, my tab isn’t that long.
Just hover your mouse over the tab and the full name will appear. Mine also shows Michigan Ave, Gwen...

-RM
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Old Nov 28, 18, 1:36 pm
  #546  
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Originally Posted by RobOnLI View Post
Just hover your mouse over the tab and the full name will appear. Mine also shows Michigan Ave, Gwen...
Not so much on an iPad...
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Old Nov 28, 18, 6:00 pm
  #547  
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Funny thing going on with ongoing property system conversion. One of my Sheraton reservations changed from prepaid rate to flexible rate with one day cancellation and new reservation number. Two days later, it changed to EAFM rate with 99 day cancellation. Even sillier, if I click on cancellation policy of EAFM rate, it shows my room is on 4PM hold with no credit card guarantee. What is EAFM rate anyway? Fortunately, the actually rate stayed the same.
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Old Nov 29, 18, 12:50 am
  #548  
 
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Originally Posted by khabah View Post
Say goodbye to the original Starwood format - brand by brand, we're dwindling!

khabah
It’s without time! The ability to actually visualize and cancel my BRG bookings was long due.

Just waiting for the LC and StR to migrate as well...
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Old Nov 29, 18, 1:19 am
  #549  
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Originally Posted by MePlatPremier View Post


It’s without time! The ability to actually visualize and cancel my BRG bookings was long due.

Just waiting for the LC and StR to migrate as well...
StR, LC, Aloft and Element are the last bunch to migrate and should be moved over on or by December 11th. Design Hotels are supposed to move over with LM, Westin and W in late November but are still showing up on the old starwoodhotels.com format, so there might be a few changes still in the works.

khabah
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Old Nov 29, 18, 9:09 am
  #550  
 
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Originally Posted by khabah View Post
Le Méridien, Westin and W have now migrated to the Marriott platform; my existing LM/Westin reservations now have new confirmation numbers and searches on the website come up in the Marriott format.

Say goodbye to the original Starwood format - brand by brand, we're dwindling!

khabah
The metastasing of McMarriott mediocrity
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Old Nov 29, 18, 9:25 am
  #551  
 
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Again cannot log into the web page ... at late morning EST... you wonder what the definition of stable is... if MR Sorenson worked for GM cars would turn left when you turn on your right blinkers
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Old Nov 29, 18, 9:57 am
  #552  
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Originally Posted by khabah View Post
Le Méridien, Westin and W have now migrated to the Marriott platform; my existing LM/Westin reservations now have new confirmation numbers and searches on the website come up in the Marriott format.

Say goodbye to the original Starwood format - brand by brand, we're dwindling!

khabah
I can deal with a new website/reservations format even as I will miss the detailed info from the SPG format. But as long as the quality of our stays doesn’t change (or improves), we’ll be just fine!
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Old Nov 29, 18, 10:36 am
  #553  
 
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Originally Posted by X-ON View Post
Again cannot log into the web page ... at late morning EST... you wonder what the definition of stable is... if MR Sorenson worked for GM cars would turn left when you turn on your right blinkers
Been down all morning...what a pain.
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Old Nov 29, 18, 10:51 am
  #554  
 
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I just merged my accounts and now can't log in.
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Old Nov 29, 18, 10:51 am
  #555  
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Originally Posted by Mrgolfer21 View Post
Been down all morning...what a pain.
My app worked fine for me. The website was down but I was able to book on the app.
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