Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Nov 28, 2018, 9:43 am
#541
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Nov 28, 2018, 9:46 am
#542
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,452
Edit to add: Also, I did try renewing my IP address from Comcast via my router, but it always came back with the same IP address.
Nov 28, 2018, 10:38 am
#543
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,708
Le Méridien, Westin and W have now migrated to the Marriott platform; my existing LM/Westin reservations now have new confirmation numbers and searches on the website come up in the Marriott format.
Say goodbye to the original Starwood format - brand by brand, we're dwindling!
khabah
Say goodbye to the original Starwood format - brand by brand, we're dwindling!
khabah
Nov 28, 2018, 12:08 pm
#544
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
I picked the wrong week to try to call back for a historic invoice from a Westin property! They had to dig up the old system, luckily the Westin Dublin are pretty good at running a hotel and were able to sort it out pretty quickly.
Nov 28, 2018, 12:58 pm
#545
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,337
Nov 28, 2018, 1:36 pm
#546
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Nov 28, 2018, 6:00 pm
#547
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,476
Funny thing going on with ongoing property system conversion. One of my Sheraton reservations changed from prepaid rate to flexible rate with one day cancellation and new reservation number. Two days later, it changed to EAFM rate with 99 day cancellation. 
Even sillier, if I click on cancellation policy of EAFM rate, it shows my room is on 4PM hold with no credit card guarantee. 
What is EAFM rate anyway? 
Fortunately, the actually rate stayed the same.
Even sillier, if I click on cancellation policy of EAFM rate, it shows my room is on 4PM hold with no credit card guarantee. What is EAFM rate anyway? Fortunately, the actually rate stayed the same.
Nov 29, 2018, 12:50 am
#548
Join Date: Aug 2018
Posts: 902
Nov 29, 2018, 1:19 am
#549
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,708
khabah
Nov 29, 2018, 9:09 am
#550
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Le Méridien, Westin and W have now migrated to the Marriott platform; my existing LM/Westin reservations now have new confirmation numbers and searches on the website come up in the Marriott format.
Say goodbye to the original Starwood format - brand by brand, we're dwindling!
khabah
Say goodbye to the original Starwood format - brand by brand, we're dwindling!
khabah
Nov 29, 2018, 9:25 am
#551
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Again cannot log into the web page ... at late morning EST... you wonder what the definition of stable is... if MR Sorenson worked for GM cars would turn left when you turn on your right blinkers
Nov 29, 2018, 9:57 am
#552
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Le Méridien, Westin and W have now migrated to the Marriott platform; my existing LM/Westin reservations now have new confirmation numbers and searches on the website come up in the Marriott format.
Say goodbye to the original Starwood format - brand by brand, we're dwindling!
khabah
Say goodbye to the original Starwood format - brand by brand, we're dwindling!
khabah
Nov 29, 2018, 10:36 am
#553
Join Date: Jul 2011
Location: DFW
Posts: 1,145
Nov 29, 2018, 10:51 am
#555
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764