Issues with Marriott.com website

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Old Aug 31, 19, 6:11 pm   -   Wikipost
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If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:

First of all, the web assistance team has this suggestion for you:

"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.

It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.

You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."

You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.

If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.

It also helps if you include the following information in your email:

-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?

Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.

If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:

-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Oct 28, 18, 11:40 pm
  #406  
Marriott Contributor Badge
 
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Marriott Ambassador/LTG, Qatar Platinum
Posts: 795
It's been three days now and I'm completely unable to view any of my recent activity or upcoming stay information on the SPG/Marriott apps on my iPhone and iPad, or on the website itself. Error messages abound. Any suggestions on what to do or other knowledge?

Trying not to get fazed by Marriott's continued IT ineptitude but wow...

khabah
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Old Oct 29, 18, 11:00 am
  #407  
 
Join Date: Mar 2011
Location: SoCal
Programs: AA EXP, HHonors LTDia, Marriott Plat
Posts: 595
Another issue is trying to book a hotel room anything after midnight. It refuses to recognize that people can get stranded somewhere at 12:01 am and would like to get some sleep somewhere besides the airport floor.
TSparky is offline  
Old Oct 29, 18, 1:46 pm
  #408  
 
Join Date: Aug 2001
Location: Chicago
Programs: AA ConciergeKey EXP Lifetime Platinum, Bonvoy Lifetime Titanium
Posts: 7,817
Unable to see suite night awards on the website

Platinum desk was unable to apply them to reservations

Agent said its a known glitch and somebody is working on it...
Spyder is offline  
Old Oct 29, 18, 5:36 pm
  #409  
 
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Starriott Plat, Avis Presidents Club, Whatever Airline is going where I want to go
Posts: 1,554
Fizzer you are correct. It did turn out to be a "feature" on Marriott.com that I had never noticed before. Gave me quite the scare, just like you, until I figured it out.

Originally Posted by Fizzer View Post
I had the same thing and it gave me a scare. Then I realized that the same message, with the same dates, appears every single time I click on a Marriwood/ Starriott hotel page It seems like it is a non property specific section that shows up whenever you are logged in. As I said I had quite a scare about needing to cancel non existent bookings. Just another asinine feature on a very unhelpful website overall.
Fizzer likes this.
dcstudent is online now  
Old Oct 29, 18, 8:16 pm
  #410  
 
Join Date: May 2011
Location: NYC
Programs: Marriott/SPG Titanium, Delta Diamond, Hertz Platinum
Posts: 194
Like everyone else, I havenít been able to review my recent activity since October 22.

On the plus side, the last activity it shows is a 4-night stay worth 22,500 points that I did not book, stay, or pay for.

So Iíd say thatís a wash. Dear Marriott, I will take Ambassador status next. Love, me.
margarita girl, KRSW and CO-PLAT like this.
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Old Oct 29, 18, 11:09 pm
  #411  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT PLT, AA LT PLT, HH GLD, UA SLV, Avis PreferredPlus
Posts: 24,843
I both have and don't have recent activity showing
No account activity posted for the past 30 days

Posted...................Type
10/29/2019.........Reward

Minor annoyance but is it just me? On the login page, focus isn't initially set to the email/member number field, I have to click it multiple times to get focus, and then tab doesn't go to the Password field unless I tab 3 times (one of which goes back through the ID field).

These are web page 101.
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Old Oct 30, 18, 6:25 am
  #412  
 
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Plat
Posts: 1,639
I have had the "no activity" note every single day since I merged my accounts in August despite stays every month since then.

When I go to the reservations tab I see "Unfortunately there's an issue displaying some of your reservations. Please check back later. We apologize for any inconvenience." and have seen this message every day I have been on the site since the August merger. I see all the reservations that I believe should be there, but who knows?

When I go to the overview page I see a similar "Unfortunately" message.

Favorites, promotions and profile do not show error messages.
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ckendall is online now  
Old Oct 30, 18, 8:36 am
  #413  
Marriott Contributor Badge
 
Join Date: Jan 2006
Location: LAX
Programs: AA EXPPLT, United 1K, *wood PLT, Delta Gold, Hyatt Diamond, Southwest A-list
Posts: 317
Originally Posted by ckendall View Post
I have had the "no activity" note every single day since I merged my accounts in August despite stays every month since then.

When I go to the reservations tab I see "Unfortunately there's an issue displaying some of your reservations. Please check back later. We apologize for any inconvenience." and have seen this message every day I have been on the site since the August merger. I see all the reservations that I believe should be there, but who knows?

When I go to the overview page I see a similar "Unfortunately" message.

Favorites, promotions and profile do not show error messages.
i have the same exact problem. My total points and nights increases but I cannot see the activity. I created an excel spreadsheet to keep track. Itís pretty nuts to have to do this but my ambassador said this may not be fixed until 2019!!!
SeeTheLights is offline  
Old Oct 30, 18, 8:41 am
  #414  
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,314
Originally Posted by SeeTheLights View Post


i have the same exact problem. My total points and nights increases but I cannot see the activity. I created an excel spreadsheet to keep track. Itís pretty nuts to have to do this but my ambassador said this may not be fixed until 2019!!!
Yeah, it is nuts. I wonder if everyone were to request a printout of their activity from the internal systems (i.e. via a CSR), if the added load will help them get more resources to fix the customer-facing systems? I'm not suggesting we all call on the same day or even the same week, but if their call load goes up for requests that the website should be able to supply, they may get a hint it's important to the members and could reduce calls.
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RogerD408 is offline  
Old Oct 30, 18, 9:06 am
  #415  
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Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Amb, Hilton Diamond, AMEX Plat
Posts: 6,256
All indications are that you would be very strongly optimistic if you believed that Marriott is live categorising call volumes by individual problem. Call centres with that kind of disciple frankly do not deliver the unreliable and inconsistent service that weíre seeing from Marriott.
EuropeanPete is online now  
Old Oct 31, 18, 8:28 am
  #416  
 
Join Date: Jul 2011
Location: Our Nation's Capital
Programs: UA 1K, Marriott BonVoy LT Titanium Elite, National Executive Elite
Posts: 826
Website and app down this morning for anyone else? Trying to book rooms for my LHR and DUB trip in November. Grr.
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Old Oct 31, 18, 8:34 am
  #417  
 
Join Date: Jan 2004
Location: ORD LAX/PSP HKG
Programs: MR/SPG LTPP; HH Gold; Hyatt Explorist; IHG PlatAmb; UA1KMM; NationalEE; AvisPC; HertzPC
Posts: 606
Yup, it's down now. Can't sign in or even make a reservation ("This service is temporarily unavailable. But don't worry, we're on it. Please try again later.")
ktjan is offline  
Old Oct 31, 18, 8:34 am
  #418  
 
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,260
Originally Posted by Sulley View Post
Website and app down this morning for anyone else? Trying to book rooms for my LHR and DUB trip in November. Grr.
Yes, website and app has been down for about an hour for everyone.
ethernal is offline  
Old Oct 31, 18, 8:40 am
  #419  
 
Join Date: Jul 2011
Location: Our Nation's Capital
Programs: UA 1K, Marriott BonVoy LT Titanium Elite, National Executive Elite
Posts: 826
Well, at least I will get to call in and wait on hold for an hour, YAY!

Sulley is offline  
Old Oct 31, 18, 8:46 am
  #420  
 
Join Date: Jul 2011
Location: Our Nation's Capital
Programs: UA 1K, Marriott BonVoy LT Titanium Elite, National Executive Elite
Posts: 826
Update: I actually made it through to Platinum Concierge in 7 minutes. However, they're down too. Womp womp. I guess Arne doesn't want my money today.
Sulley is offline  

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