Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Jun 23, 2019, 12:21 pm
#2701
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
The lapel pin is interesting but ... I've never been given one in 2500 nights ...
I'm wondering if this has something to do with the "Griffin Club" at the JW Marriott Desert Ridge. I've never stayed at the Desert Ridge but the Griffin Club generally is long the lines of the RC Club and has benefits at that property.
I have stayed in the Griffin Club section at the JW Cabo but didn't get a lapel pin and the pool/club section there is small enough that they recognize everyone.
I'm wondering if this has something to do with the "Griffin Club" at the JW Marriott Desert Ridge. I've never stayed at the Desert Ridge but the Griffin Club generally is long the lines of the RC Club and has benefits at that property.
I have stayed in the Griffin Club section at the JW Cabo but didn't get a lapel pin and the pool/club section there is small enough that they recognize everyone.
Jul 2, 2019, 3:05 am
#2702
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Wow! No posts since June 23rd. I check this thread out every week or so to see if Ambassador Elites are seeing improvements in their experience with their Ambassadors. Surprised to see it way down on page 10.
Is everyone happy?
James
Is everyone happy?
James
Jul 2, 2019, 6:05 am
#2703
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Not making a ton of requests or have many stays at this point, but I have noticed an uptick in responsiveness from mine
Jul 2, 2019, 8:16 am
#2704
Join Date: Aug 2010
Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL
Posts: 381
I recently had two very good experiences with the ambassador service and my ambassador specifically.
- Just had an ambassador welcome package in the mail containing two high-quality pens and a really laptop case. Thank you, Marriott!
- Just came back from an awards stay in the Netherlands. I had asked my ambassador for a few extra preparations of my room, because this was the first vacation my wife and I were having with our two babies (6-month old twins). Everything worked perfectly there and everything was prepared/organized as I had requested.
But what was really great was, that I come back from vacation to find two large packages in my mail, containing two baby sit me up seats ( ) for the babies. I really hadn't expected that and was REALLY pleasantly surprised. This goes way beyond what I expected from the ambassador program, which I normally do not use a lot.
Jul 10, 2019, 8:28 pm
#2705
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Many people get this survey?Dear XXXX,
Providing you an exceptional experience is our top priority. As a Marriott Bonvoy™ Ambassador Elite member, your feedback about Ambassador Service is extremely valuable.
Please complete this important survey by Wednesday, July 24, 2019 to share your thoughts and insights about your Ambassador Service experience. Responses and insights may be shared with ambassador teams, Member Support centers and Marriott® leadership.
Providing you an exceptional experience is our top priority. As a Marriott Bonvoy™ Ambassador Elite member, your feedback about Ambassador Service is extremely valuable.
Please complete this important survey by Wednesday, July 24, 2019 to share your thoughts and insights about your Ambassador Service experience. Responses and insights may be shared with ambassador teams, Member Support centers and Marriott® leadership.
Jul 10, 2019, 8:33 pm
#2706
Join Date: Dec 2013
Programs: AC SE100K, Bonvoy Ambassador Elite, Hilton Silver
Posts: 340
Many people get this survey?Dear XXXX,
Providing you an exceptional experience is our top priority. As a Marriott Bonvoy™ Ambassador Elite member, your feedback about Ambassador Service is extremely valuable.
Please complete this important survey by Wednesday, July 24, 2019 to share your thoughts and insights about your Ambassador Service experience. Responses and insights may be shared with ambassador teams, Member Support centers and Marriott® leadership.
Providing you an exceptional experience is our top priority. As a Marriott Bonvoy™ Ambassador Elite member, your feedback about Ambassador Service is extremely valuable.
Please complete this important survey by Wednesday, July 24, 2019 to share your thoughts and insights about your Ambassador Service experience. Responses and insights may be shared with ambassador teams, Member Support centers and Marriott® leadership.
Jul 10, 2019, 9:20 pm
#2707
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,712
Yes, I got it too and it was so quick to fill out, and the question so vague and open-ended, that it left me suspicious they're really going to do anything with them.
Jul 10, 2019, 9:20 pm
#2708
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Ambassador Survey
If you haven't filled out your Ambassador survey yet, here are some suggestions to ask Marriott to improve the Ambassador service (feel free to adjust order based on your own priorities!):
(1) Full breakfast benefit for Ambassadors at all brands including Edition and any RC that doesn't have a Club
(2) Waiving of all resort/destination fees for Ambassadors
(3) Added incentives for staying above 100 nights and/or spending more than $20K (perhaps more SNAs, Cat 6-7 free night certs, Cat 8 free night certs, earning more than 75% bonus points, ultra-SNAs that guarantee upgrades at time of booking like Hyatt TSUs, etc)
(4) Better Your24 reliability and availability
(5) Earning more points than the Titanium 75% bonus
(6) Providing 2+ bottles of water for every Ambassador regardless of brand
(7) Including spending at non-stay Bonvoy hotels towards the $20K Ambassador spending threshold
(8) Improving communication and response times for Ambassadors with their guests
What do you think?
(1) Full breakfast benefit for Ambassadors at all brands including Edition and any RC that doesn't have a Club
(2) Waiving of all resort/destination fees for Ambassadors
(3) Added incentives for staying above 100 nights and/or spending more than $20K (perhaps more SNAs, Cat 6-7 free night certs, Cat 8 free night certs, earning more than 75% bonus points, ultra-SNAs that guarantee upgrades at time of booking like Hyatt TSUs, etc)
(4) Better Your24 reliability and availability
(5) Earning more points than the Titanium 75% bonus
(6) Providing 2+ bottles of water for every Ambassador regardless of brand
(7) Including spending at non-stay Bonvoy hotels towards the $20K Ambassador spending threshold
(8) Improving communication and response times for Ambassadors with their guests
What do you think?
Jul 10, 2019, 9:32 pm
#2709
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
I’d agree with 2 and 4 especially.
For me given the large number of issues that I have I would like their priority to be committing to reliably following through on service/ website issues experienced by Ambassadors with a proper issue logging system. There are a few things I’ve raised by my Ambassador and either been kicked up to Corporate or down to properties which I’ve chased a few times over a couple of months and eventually given up on.
It’s clear that customer service overall has completely gotten away from Marriott, but there is no reason not to setup a smaller system to at least ensure Ambassadors don’t fall foul to the same screw-ups as everyone else.
For me given the large number of issues that I have I would like their priority to be committing to reliably following through on service/ website issues experienced by Ambassadors with a proper issue logging system. There are a few things I’ve raised by my Ambassador and either been kicked up to Corporate or down to properties which I’ve chased a few times over a couple of months and eventually given up on.
It’s clear that customer service overall has completely gotten away from Marriott, but there is no reason not to setup a smaller system to at least ensure Ambassadors don’t fall foul to the same screw-ups as everyone else.
Last edited by EuropeanPete; Jul 10, 2019 at 10:37 pm
Jul 10, 2019, 10:09 pm
#2710
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,241
I took the survey to be about the Ambassador themselves, not the Ambassador Elite status.
Jul 10, 2019, 11:41 pm
#2711
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
Scathing would be the best description of my responses to the Ambassador survey I was sent today. Who knows if they will listen, but my guess is all is not well at Marriott these days. Someone must realize bookings are down and some customers have disappeared?
Jul 10, 2019, 11:45 pm
#2712
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,711
I received the survey this morning after re-qualifying for Ambassador status through to 2021 [yay!] and filled it in. I specifically referenced that the Your24 benefit needs to be brought back into the control of Ambassador Elite guests themselves via the website/app the way it used to be under SPG rather than reaching out to Ambassadors in a time-wasting separate step, and that there needs to be more differentiation from Titanium status in the form of more bonuses, greater customer service and guest-facing benefits.
I hope this survey is taken into consideration by Marriott's higher-ups; I've found that the Ambassador experience has gotten better since February 2019, and only hope that its pencil sharpens more with time.
khabah
I hope this survey is taken into consideration by Marriott's higher-ups; I've found that the Ambassador experience has gotten better since February 2019, and only hope that its pencil sharpens more with time.
khabah
Jul 11, 2019, 12:49 am
#2713
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Am I the only person who didn’t get it?
Jul 11, 2019, 4:06 am
#2714
Join Date: Aug 2010
Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL
Posts: 381
No, you're not.
Jul 11, 2019, 5:42 am
#2715
Join Date: Jan 2005
Programs: AA EXP, UA Silver (Thanks Marriott!), Marriott Lifetime Titanium & Hyatt Globalist
Posts: 643
I did not get one either.