Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Jun 13, 2019, 1:14 pm
#2626
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
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Members who spend US$20,000 and have at least 100 eligible nights in a calendar year enjoy:
- Your24™ — the flexibility of choosing your check-in and checkout times
- Ambassador Service* — your own personal point of contact for all your stays
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How do you parse the bolded text? It seems like it could be either
1) You have to actually stay 100 nights in hotels to qualify for Ambassador. IOW, you can't apply elite night credits for this.
2) If you stay 100 actual nights in hotels, you don't need to spend $20,000 to qualify for Ambassador
Regarding #2, I'm not sure why you are focusing on the sentence that you bolded and ignoring the sentence immediately preceding it.
Jun 13, 2019, 1:42 pm
#2627
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I think that your speculation is most likely off base. Regarding #1, this analysis is contradicted by the progress details on the app. I currently have 112 nights credit for the year, but much of that is bonus nights, Rewarding Events nights, etc. Despite this, once I passed 100 nights the app stopped displaying nights required. Clicking on the Nights Detail on the app shows that I have reached 100 nights. Eligible nights ≠ BIB (butt in bed) nights.
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Jun 13, 2019, 6:44 pm
#2628
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
I was selecting the "2019 Annual Choice" benefit today for 50 nights. When I clicked "learn more" under "5 Elite Night Credits" I got a page with this curious and contradictory text:
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Members who spend US$20,000 and have at least 100 eligible nights in a calendar year enjoy:
---------------------------------------------------------------------
How do you parse the bolded text? It seems like it could be either
1) You have to actually stay 100 nights in hotels to qualify for Ambassador. IOW, you can't apply elite night credits for this.
2) If you stay 100 actual nights in hotels, you don't need to spend $20,000 to qualify for Ambassador
---------------------------------------------
Members who spend US$20,000 and have at least 100 eligible nights in a calendar year enjoy:
- Your24™ — the flexibility of choosing your check-in and checkout times
- Ambassador Service* — your own personal point of contact for all your stays
---------------------------------------------------------------------
How do you parse the bolded text? It seems like it could be either
1) You have to actually stay 100 nights in hotels to qualify for Ambassador. IOW, you can't apply elite night credits for this.
2) If you stay 100 actual nights in hotels, you don't need to spend $20,000 to qualify for Ambassador
However, I saw that as lazy conversion from the older page that include old SPG 100 nights exception (for 2018 stays)
And the IT team failed to notice the mistake.
Jun 13, 2019, 8:37 pm
#2629
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,257
1) It's saying that 100 BIB nights is sufficient to qualify for Ambassador. The phrase "stay 100 nights" is definitely different from "100 eligible nights" The former clearly denotes BIB and not award nights.
2) The statement is just redundant and superfluous
3) The statement contradicts the previous statement -- i.e. it claims there is no $20,000 requirement for 2019. This is the most likely, but I suspect it's just an error. As Kaizen notes above, the statement is probably just a hangover from last year, when they were allowing people to qualify with 100 SPG nights. Instead of deleting it, they erroneously left it in and changed the date from 2018 to 2019.
Jun 13, 2019, 9:25 pm
#2630
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Ka-Ching! You nailed it.
Whomever was editing this used last year’s template and changed SPG to Marriott without realizing the implications.
Jun 14, 2019, 6:29 am
#2631
Join Date: Jun 2014
Posts: 10
Underwhelmed by my Ambassador
I pushed past the 100/$20k threshold for 2019 a couple of weeks ago and received a welcoming email from my ambassador. Very nice form letter.
I have an an upcoming reservation in Palm Beach (Singer Island Resort) in 3 weeks associated with my 30’th wedding anniversary and asked if she had any influence on obtaining an upgrade for our special occasion. In a polite way she suggested that if it were truly special that I purchase whatever room I wanted rather than leaving it to chance.
Gee thanks. I hadn’t thought of that.
I’m not impressed thus far.
I have an an upcoming reservation in Palm Beach (Singer Island Resort) in 3 weeks associated with my 30’th wedding anniversary and asked if she had any influence on obtaining an upgrade for our special occasion. In a polite way she suggested that if it were truly special that I purchase whatever room I wanted rather than leaving it to chance.
Gee thanks. I hadn’t thought of that.
I’m not impressed thus far.
Jun 14, 2019, 8:20 am
#2632
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
When I stay for my birthday, I only mentioned that to my ambassador and didnt request something specific like asking for upgrades.
As far as I know, ambassador can only send the request the property but then the execution will be based on the property themself.
Some might ignore the request completely and the ambassador wont be able to do anything.
So in your case, I can see that your ambassador does not want to disappoint by promise something that s/he cant guarantee.
As far as I know, ambassador can only send the request the property but then the execution will be based on the property themself.
Some might ignore the request completely and the ambassador wont be able to do anything.
So in your case, I can see that your ambassador does not want to disappoint by promise something that s/he cant guarantee.
Jun 14, 2019, 9:32 am
#2633
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
I pushed past the 100/$20k threshold for 2019 a couple of weeks ago and received a welcoming email from my ambassador. Very nice form letter.
I have an an upcoming reservation in Palm Beach (Singer Island Resort) in 3 weeks associated with my 30’th wedding anniversary and asked if she had any influence on obtaining an upgrade for our special occasion. In a polite way she suggested that if it were truly special that I purchase whatever room I wanted rather than leaving it to chance.
Gee thanks. I hadn’t thought of that.
I’m not impressed thus far.
I have an an upcoming reservation in Palm Beach (Singer Island Resort) in 3 weeks associated with my 30’th wedding anniversary and asked if she had any influence on obtaining an upgrade for our special occasion. In a polite way she suggested that if it were truly special that I purchase whatever room I wanted rather than leaving it to chance.
Gee thanks. I hadn’t thought of that.
I’m not impressed thus far.
Jun 14, 2019, 11:07 am
#2634
Join Date: Feb 2019
Posts: 3,097
I pushed past the 100/$20k threshold for 2019 a couple of weeks ago and received a welcoming email from my ambassador. Very nice form letter.
I have an an upcoming reservation in Palm Beach (Singer Island Resort) in 3 weeks associated with my 30’th wedding anniversary and asked if she had any influence on obtaining an upgrade for our special occasion. In a polite way she suggested that if it were truly special that I purchase whatever room I wanted rather than leaving it to chance.
Gee thanks. I hadn’t thought of that.
I’m not impressed thus far.
I have an an upcoming reservation in Palm Beach (Singer Island Resort) in 3 weeks associated with my 30’th wedding anniversary and asked if she had any influence on obtaining an upgrade for our special occasion. In a polite way she suggested that if it were truly special that I purchase whatever room I wanted rather than leaving it to chance.
Gee thanks. I hadn’t thought of that.
I’m not impressed thus far.
Jun 14, 2019, 12:26 pm
#2635
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,257
Instead, the ambassador chose to be gratuitously impertinent, bordering on insulting, to a high-value customer. If that ambassador worked for me, I would put him/her/xhe on notice. The OP should request a new ambassador.
Last edited by porciuscato; Jun 14, 2019 at 12:37 pm
Jun 14, 2019, 12:44 pm
#2636
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
When I stay for my birthday, I only mentioned that to my ambassador and didnt request something specific like asking for upgrades.
As far as I know, ambassador can only send the request the property but then the execution will be based on the property themself.
Some might ignore the request completely and the ambassador wont be able to do anything.
So in your case, I can see that your ambassador does not want to disappoint by promise something that s/he cant guarantee.
As far as I know, ambassador can only send the request the property but then the execution will be based on the property themself.
Some might ignore the request completely and the ambassador wont be able to do anything.
So in your case, I can see that your ambassador does not want to disappoint by promise something that s/he cant guarantee.
If I just want unsolicited, patently obvious advice, I'll post on FT - don't need an ambassador for that.
Last edited by Kacee; Jun 14, 2019 at 12:53 pm
Jun 14, 2019, 12:54 pm
#2637
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
The OP had a perfectly reasonable request and expectations. Given that he spent $20k in half a year, it seems like the ambassador should at least tell him she'll do whatever she can but can't make any guarantees. Then she could call the hotel and say "I have a great customer who has a special event coming up, please extend him any courtesy you can in upgrading his room." The cost of this in time and effort is trivial.
Instead, the ambassador chose to be gratuitously impertinent, bordering on insulting, to a high-value customer. If that ambassador worked for me, I would put him/her/xhe on notice. The OP should request a new ambassador.
Instead, the ambassador chose to be gratuitously impertinent, bordering on insulting, to a high-value customer. If that ambassador worked for me, I would put him/her/xhe on notice. The OP should request a new ambassador.
In the case of the property in question, the Singer Island Resort is an all-suite property. The entry level “room” is a 1 bedroom condominium of almost 800 square feet. Upgraded 1 bedroom condominiums have better views and most likely higher floors. I wonder if the OP was aware or understood that distinction.
People often have had similar reactions to not being upgraded from the incredible entry level tents with private pools at Al Maha, but the fault there is not the hotel’s or the Ambassador’s but a guest’s entitled expectation. Standard suites are the entry level norm at places like those.
Last edited by bhrubin; Jun 14, 2019 at 1:08 pm
Jun 14, 2019, 3:02 pm
#2638
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,718
On the surface I suspect the OP is right, but there is a chance it may also be a communication thing. Every single time I asked my Ambassador for something I wasn’t immediately guaranteed under the programme, he would always say “this is not covered under the programme and so is not something I can commit to”, but every time (pre-Bonvoy) he nonetheless made it happen.
Jun 14, 2019, 5:01 pm
#2639
Join Date: Apr 2006
Location: Las Vegas
Programs: Marriott Ambassador HHonors Diamond, Hertz 5*
Posts: 24
My experience leads me to recommend that the OP not request a new ambassador. My ambassador refuses to respond to even the simplest request. At least this ambassador spent the time to respond to you.
Jun 14, 2019, 7:58 pm
#2640
Join Date: Feb 2019
Posts: 3,097
The OP had a perfectly reasonable request and expectations. Given that he spent $20k in half a year, it seems like the ambassador should at least tell him she'll do whatever she can but can't make any guarantees. Then she could call the hotel and say "I have a great customer who has a special event coming up, please extend him any courtesy you can in upgrading his room." The cost of this in time and effort is trivial.
Instead, the ambassador chose to be gratuitously impertinent, bordering on insulting, to a high-value customer. If that ambassador worked for me, I would put him/her/xhe on notice. The OP should request a new ambassador.
Instead, the ambassador chose to be gratuitously impertinent, bordering on insulting, to a high-value customer. If that ambassador worked for me, I would put him/her/xhe on notice. The OP should request a new ambassador.
B) this particular property probably didn't get any of that spend so they don't really care
C) It's probably better for the ambassador to set realistic expectations than leave things vague and set the OP up for disappointment.