Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Jun 8, 2019, 10:22 pm
#2611
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,718
I wouldn’t necessarily expect anything - I’ve had 3 points stays and haven’t got anything back.
Jun 9, 2019, 1:05 am
#2612
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,257
Jun 10, 2019, 6:22 pm
#2613
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
Well this is a first for me; after my ambassador proactively reached out to me re my upcoming stay (for which I was overjoyed and expecting the best possible upgrade), I was downgraded from my paid room to a lower category room for "better views" !!
Jun 10, 2019, 6:50 pm
#2614
Join Date: Dec 2013
Programs: AC SE100K, Bonvoy Ambassador Elite, Hilton Silver
Posts: 340
Fortunately for me my ambassador hasn’t reached out to me at all this year despite a vacation of a lifetime a few months ago and I have had no downgrades.
Jun 11, 2019, 4:59 pm
#2615
Join Date: Feb 2016
Location: EZE
Programs: UA Gold,Delta Gold Bonvoy Titanium Elite, HH Diamond , AA Platinum, EENational, Hyatt Globalist
Posts: 1,548
Wonderful stay on 6/8 at the St Regis Mexico City. Ambassdor helped secure Luxury Suite upgrade 2 months out. Service and Ambassdor recognition is the best I have experienced as an Ambassdor.
Jun 11, 2019, 8:04 pm
#2616
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Jun 11, 2019, 9:52 pm
#2617
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,257
That was precisely my point. I've heard two different possibilities on this forum and elsewhere: either you get 1 night's points back or you get half the points back. From my experience there's no way to tell which of these is the true.
Jun 12, 2019, 12:26 am
#2618
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
On my five night stay (240000 point 5th night free) I received 60000 back. It is one night.
Also—Here is a section of the leaked memo:
Certain Ambassador Elite members with award stays between April 22 and July 31 will be targeted. Those targeted will receive the following:
- A personalized letter from David Flueck, Senior Vice President of Global Loyalty, and the member’s personal Ambassador.
- One night of their stay free (the full points of one night will be refunded to their account)
- (at the hotel’s discretion) A local elevated amenity, e.g., a food or beverage specialty from the region or another local token
RE: #3. I received a bottle of wine that sold for $130 on their room service menu ( it was actually quite good ) and a fruit basket. Curious what others received.
Last edited by damon88; Jun 12, 2019 at 12:35 am
Jun 13, 2019, 10:00 am
#2620
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,257
I was selecting the "2019 Annual Choice" benefit today for 50 nights. When I clicked "learn more" under "5 Elite Night Credits" I got a page with this curious and contradictory text:
---------------------------------------------
Members who spend US$20,000 and have at least 100 eligible nights in a calendar year enjoy:
---------------------------------------------------------------------
How do you parse the bolded text? It seems like it could be either
1) You have to actually stay 100 nights in hotels to qualify for Ambassador. IOW, you can't apply elite night credits for this.
2) If you stay 100 actual nights in hotels, you don't need to spend $20,000 to qualify for Ambassador
---------------------------------------------
Members who spend US$20,000 and have at least 100 eligible nights in a calendar year enjoy:
- Your24™ — the flexibility of choosing your check-in and checkout times
- Ambassador Service* — your own personal point of contact for all your stays
---------------------------------------------------------------------
How do you parse the bolded text? It seems like it could be either
1) You have to actually stay 100 nights in hotels to qualify for Ambassador. IOW, you can't apply elite night credits for this.
2) If you stay 100 actual nights in hotels, you don't need to spend $20,000 to qualify for Ambassador
Jun 13, 2019, 10:29 am
#2621
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I was selecting the "2019 Annual Choice" benefit today for 50 nights. When I clicked "learn more" under "5 Elite Night Credits" I got a page with this curious and contradictory text:
---------------------------------------------
Members who spend US$20,000 and have at least 100 eligible nights in a calendar year enjoy:
---------------------------------------------------------------------
How do you parse the bolded text? It seems like it could be either
1) You have to actually stay 100 nights in hotels to qualify for Ambassador. IOW, you can't apply elite night credits for this.
2) If you stay 100 actual nights in hotels, you don't need to spend $20,000 to qualify for Ambassador
---------------------------------------------
Members who spend US$20,000 and have at least 100 eligible nights in a calendar year enjoy:
- Your24™ — the flexibility of choosing your check-in and checkout times
- Ambassador Service* — your own personal point of contact for all your stays
---------------------------------------------------------------------
How do you parse the bolded text? It seems like it could be either
1) You have to actually stay 100 nights in hotels to qualify for Ambassador. IOW, you can't apply elite night credits for this.
2) If you stay 100 actual nights in hotels, you don't need to spend $20,000 to qualify for Ambassador
Jun 13, 2019, 10:47 am
#2622
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
It does make it sound like there may be some flexibility in achieving Ambassador status for 2020 from what you’ve shared...but then we know that Marriott IT is so poor that this may have been inadvertent or misstated. I suppose we will have to wait to see what, if anything, this really means.
TBH, I was looking forward to having a reduced number at the ambassador level in 2020.
Jun 13, 2019, 11:58 am
#2623
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I’ll reserve judgment and speculation until we know this is genuinely the intent. Marriott IT is so screwy that this could be a fluke or error. Marriott IT also could have screwed up the wording. Who can know?
Jun 13, 2019, 1:03 pm
#2624
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
In any event, I am not at 20k spend yet but my email this morning "Bonvoy Account Update" says "you now qualify for Ambassador Service" which suggests that its being triggered by the 100 night threshold.
Unfortunately, if that's the threshold and a lot of people like me received the double night promo (which I don't need since I'm at 85 already without it), there will likely be more people at Ambassador level next year if the 100 nights is the threshold rather than less.
That being said, while I'm not getting the treatment a couple of others are getting, I have nothing to complain about from the program. I'm not getting a lot of gifts but getting excellent upgrades consistently.
Jun 13, 2019, 1:06 pm
#2625
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,718
I think that email went to everyone and was a notice of your 2018 - 2019 status. I’ve definitely not requalified yet and the email said the same thing.