Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Feb 28, 2019, 7:47 am
#2071
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Feb 28, 2019, 10:48 am
#2072
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
Feb 28, 2019, 11:49 am
#2073
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
I have been Titanium (former P75) for a long time, and I've always gone with the strategy of being Titanium with Marriott and Diamond with Hilton. I would easily make Ambassador at the expense of dropping Hilton to Gold, but I've already (based on this forum) read that Ambassador is more missed than hit. And this thread has made me glad I'm sticking with Hilton Diamond.
Feb 28, 2019, 12:33 pm
#2074
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I have been Titanium (former P75) for a long time, and I've always gone with the strategy of being Titanium with Marriott and Diamond with Hilton. I would easily make Ambassador at the expense of dropping Hilton to Gold, but I've already (based on this forum) read that Ambassador is more missed than hit. And this thread has made me glad I'm sticking with Hilton Diamond.
Feb 28, 2019, 12:38 pm
#2075
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,652
I have been Titanium (former P75) for a long time, and I've always gone with the strategy of being Titanium with Marriott and Diamond with Hilton. I would easily make Ambassador at the expense of dropping Hilton to Gold, but I've already (based on this forum) read that Ambassador is more missed than hit. And this thread has made me glad I'm sticking with Hilton Diamond.
Feb 28, 2019, 12:48 pm
#2076
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
Feb 28, 2019, 12:53 pm
#2077
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
I also think the idea of "Ambassador" can sometimes being mistaken as "Miracle Worker" by some. Personally, if Marriott would change Ambassador benefits to 100% bonus points, guaranteed suite upgrade or 5000 complementary bonus points, and Yours24, I'll be much more happier with these benefits than an "Ambassador" doing things for me, even the "Exclusive" things.
Feb 28, 2019, 12:55 pm
#2078
Join Date: Oct 2015
Programs: AA: EXP, 1MM Marriott: Ambassador, LTT
Posts: 407
Ditto, got a similar message today. Not sure to do about my requests still in flight with my old ambassador...
Feb 28, 2019, 12:58 pm
#2079
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
I know that some of the 24/7 Ambassador team members were applying to become regular Ambassadors with their own client lists. It seems to have been considered a promotion or at least a more desirable job.
Feb 28, 2019, 1:31 pm
#2080
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
With proliferation of social media thie must be higher !
Mar 1, 2019, 7:03 pm
#2081
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Much ado about nothing
So here’s my promised update. I’m traveling in UAE with some friends and one of them has LT Titanium (same as me) but I have Ambassador status and he doesn’t. I did OLCI, and requested suite upgrade via Chat 2 days before arrival. My friend did neither. The day before arrival, my friend noticed that he was upgraded to a 2 bedroom Royal Suite, while I am still in a Classic room, City view. 
We have the exact same rate, and my reservation was booked maybe a day before his (not that that should matter).
At check in around 11 am, my friend got his Royal Suite. Hotel says I can have an Executive suite but not until 3 pm. I did ask about my friend’s upgrade, not in a DYKWIA way, but just out of curiosity. Turns out he used an SNA and had completely forgotten about it. So the system worked as it should. Nothing to see here.
We have the exact same rate, and my reservation was booked maybe a day before his (not that that should matter).At check in around 11 am, my friend got his Royal Suite. Hotel says I can have an Executive suite but not until 3 pm. I did ask about my friend’s upgrade, not in a DYKWIA way, but just out of curiosity. Turns out he used an SNA and had completely forgotten about it. So the system worked as it should. Nothing to see here.
Mar 1, 2019, 8:01 pm
#2082
Join Date: Apr 2008
Programs: Confirmed
Posts: 1,091
My lovely ambassador is efficient and charming all the way until she took a maternity leave for 6 months. Congratulations to her.
Marriott made no arrangements apart from setting up the recorded greeting on her voicemail.
Marriott made no arrangements apart from setting up the recorded greeting on her voicemail.
Mar 2, 2019, 7:01 am
#2083
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
The more I think about it...not sure if the Ambassador program as currently executed would be worth it even w/o the $20K spend.
Have to spend 25 more nights in bed, and for that you get a few add'l points per dollar (on a weakening value point currency), a decimated Your24 benefit, and some vague promise of slightly better / more dedicated service that has fallen off a cliff post-8/18...not that compelling.
Have to spend 25 more nights in bed, and for that you get a few add'l points per dollar (on a weakening value point currency), a decimated Your24 benefit, and some vague promise of slightly better / more dedicated service that has fallen off a cliff post-8/18...not that compelling.
Mar 2, 2019, 7:06 am
#2084
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
That's unbelievable! Does Starriott/Bonvoy just expect her clients to stay away fro six months and then come back to finish their 100+ nights and $20,000+ spend to requalify for the services of that Ambassador as if nothing happened?
Mar 2, 2019, 7:43 am
#2085
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Nothing says you have to stop travelling. There are backup Ambassadors available when needed. Maybe not in this case, but some have reported getting better service from the pool than their assigned person. If their program is so dependent upon one individual then they have really failed, not saying they haven't. I have refrained from voting in the Freddies as I want an "Anybody but Marriott" option.