kaizen7

hockeyinsider

Considering the legacy SPG ambassador promotional video that Marriott uses today had ambassador agents with 200-ish customers assigned to them I really wonder about the numbers. Either there are only 15–20 ambassador agents, post-merger, or there are a lot more ambassador status customers than any of us realize.

I wonder how much the job pays? I imagine it has to be at least $15 an hour.

C17PSGR

For flight upgrades, I don't think there's any question that upgrades go up for mid-tier flyers when the new qualification year starts. That being said, upgrades on airlines are very opaque. We can immediately see if there are empty seats and the upgrade process is mostly automatic so we trust the system.

There will definitely be a decrease but ... I'm skeptical it will be a "cliff." I suspect most of those who spent 100 nights at legacy SPG properties in 2017 did so in 2018. I also suspect the vast majority of those who were in the Marriott legacy ambassador program spent 100 nights and spent over 20k in 2018.

ucfjoe

It’s more albeit not much. $40k starting at least in their mid America call center which I think is their main one for this. While I’ve had an ambassador for a week now I’m completely disappointed. Mine is very nice and responsive when she’s working but my gut says she’s got no authority to do much and in the three properties I’ve stayed since I get the vibe that the properties passive aggressively dislike the whole concept as when I stepped in directly on some silly things the properties were more helpful in saying yes to (albeit basic) things. It seems they are all way overworked with too many of “us” to deal with. Im also disappointed in the fact that while mine doesn’t work weekends I emailed and copied the main AMB email about specific things (including PAID upgrade options) and still haven’t gotten a response. I don’t even want a fruit basket but I will admit I kind of expected something more when staying at my first property as an Ambassador on points at a Cat 7 property instead of “Thanks for being a Platinum member” and given a base room.

bhrubin

hockeyinsider

This has been my frustration. I told my ambassador I have 2-3 special, "me trips" per year. The rest of my stays are at mostly forgettable properties for work.

I finished my third "me trip" over Christmas. Of the three hotels, one put an amenity in my room but the amenity completely went against my preferences. It would be like giving someone allergic to nuts an amenity with nuts. None of the three hotels fulfilled any of my requests, either. My requests? Feather pillows (and extra pillows) and extra towels. Not exactly difficult or demanding.

I don't expect much, but I don't think expecting my status to be properly recognized and perhaps the occasional thank you card or nice bottle of wine is too much.

My Austin-based ambassador agent told me each property is supposed to designate a liaison for agents. for North America properties, the agent calls the designated liaison. Sometimes it's a guest relations manager, if the hotel has a guest relations department. Other times it's the front office manager. For international properties, they email the designated liaison. So I imagine it's quite easy for any requests communicated by email -- especially without sufficient prior notice -- to get lost in the system, be it a SPAM folder or just overlooked.

ucfjoe

Dude. You must be having a bad day. I didn’t say I was outraged by my ambassador taking the weekend off, her working hours were clear which is why I copied main line and I am disappointed in that lack of response (even if it was sorry we can’t help you). I was merely reporting on current experience and I think somewhat objectively on benefits to date to add some data points I will certainly update good or bad as things progress. I was joking about the fruit basket and if you want to help me understand why I’m wrong in hypothesizing that they largely have their hands tied I’m all ears. Further, since this all wraps around brand loyalty I don’t agree that rogue properties are a valid excuse. It’s Marriotts job to ensure consistency for same reason that if I drink Tito’s vodka and eat a Big Mac in Florida I expect it to taste the same as if I’m doing the same thing in Mississippi.

bhrubin

yyzlhr

yeunganson

I imagine if their salary is $400K starting with half the client each, the attitude will improve drastically and will work weekends.

MSPeconomist

djkyyc

rezrez12

bhrubin

You should always copy emails to your Ambassador to the general email address for the Ambassador service in the wiki above. It's most likely that your Ambassador isn't receiving the emails you've sent, either because you have an outdated email address or because of some other IT glitch. Copying the general Ambassador service better ensures you get a response and allows you to inquire as to why you've not heard from your own Ambassador.

You also might call your Ambassador to inquire as to why you've not heard any response.

Good luck.

HHQX888

@bhrubin : corporate employees, if they are not in office use forward mesages (in their mailbox) to different email, but this world of Marriot IT. I don't see any reason why I must spam two accounts.