Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Jan 1, 2019, 8:58 am
#1726
Join Date: Jul 2004
Location: SEA town
Programs: Alaska LTG, HHonors-Gld, IHG-Dia, LT MR Ti
Posts: 627
Jan 1, 2019, 9:15 am
#1727
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,207
Jan 1, 2019, 10:34 am
#1728
Join Date: Mar 2010
Location: Sunshine State
Programs: Avis Trump. Costco Exec. SPG PLAT PREM-90. WN A+/CP. AA SLV. Nat EE..
Posts: 456
This was essentially the old SPG rule, with some caveats about whether the restaurant/bar was considered part of the hotel or not. Under the new combined Starriott program, who knows? I wouldn't count on it, partly because there's no longer an effective customer service system to efficiently correct problems, so if you ask, you'll just get meaningless random answers and if you request ex post to get the credit, it's totally unclear what will happen in what time frame, regardless of whether the expenditure should count toward the $20,000 spend or not. It's sad.
Thanks. I still have at least another $1k in pending audits that should easily clear me. Would be funny if they say it doesn’t count because they haven’t posted it by 12/31. Also, it’s annoying they just hit reset on the meter instead of letting you see the 2018 totals for this exact reason.
Jan 1, 2019, 10:38 am
#1729
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
Thanks. I still have at least another $1k in pending audits that should easily clear me. Would be funny if they say it doesn’t count because they haven’t posted it by 12/31. Also, it’s annoying they just hit reset on the meter instead of letting you see the 2018 totals for this exact reason.
Best practice: Always print account details as NYE approaches.
Jan 1, 2019, 12:23 pm
#1730
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,156
Hi everyone, cleared 100 nights + $20,000 spend in about three weeks ago to qualify for Ambassador.
Does Marriott send me an email or something to line me up with an ambassador? I have not heard anything from Marriott. Not really sure how much I’ll use this ambassador unless I go on vacation.
Does Marriott send me an email or something to line me up with an ambassador? I have not heard anything from Marriott. Not really sure how much I’ll use this ambassador unless I go on vacation.
Jan 1, 2019, 12:25 pm
#1731
Join Date: Mar 2000
Location: Ottawa, Ontario
Programs: Marriott Ambassador
Posts: 431
Crossover to Ambassador over Stay Checkin 2018 checkout 2019
I checked into a FS Marriott on December 23 for a 10 night stay. On that day I had 112 nights for the year to date. My spend to date on that day was $19,000. By my calculations, I would have reached $20,000 on December 26 based on the nightly room rate.
I will not check out until January 2.
My account (today is January 1) has already rolled over to 0. I am still the same level I was on December 23. It was unchanged from 112 nights/$19,000 on New Years Eve.
Any idea if I will qualify for Ambassador?
I will not check out until January 2.
My account (today is January 1) has already rolled over to 0. I am still the same level I was on December 23. It was unchanged from 112 nights/$19,000 on New Years Eve.
Any idea if I will qualify for Ambassador?
Last edited by Salisbury5; Jan 1, 2019 at 1:07 pm
Jan 1, 2019, 2:21 pm
#1732
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I came across the post-August promotional video on the ambassador service.
They interview different customers with ambassador status as well as different customer service agents assigned to the ambassador service. In introducing each ambassador agent they disclose how many customers are assigned to each of them.
One had 178 "engaged guests," aka customers with ambassador status. Another has 196. Yet another has 189.
Folks, there could be a lot more with ambassador status than any of us realize.
They interview different customers with ambassador status as well as different customer service agents assigned to the ambassador service. In introducing each ambassador agent they disclose how many customers are assigned to each of them.
One had 178 "engaged guests," aka customers with ambassador status. Another has 196. Yet another has 189.
Folks, there could be a lot more with ambassador status than any of us realize.
Jan 1, 2019, 3:42 pm
#1733
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I came across the post-August promotional video on the ambassador service.
They interview different customers with ambassador status as well as different customer service agents assigned to the ambassador service. In introducing each ambassador agent they disclose how many customers are assigned to each of them.
One had 178 "engaged guests," aka customers with ambassador status. Another has 196. Yet another has 189.
Folks, there could be a lot more with ambassador status than any of us realize.
They interview different customers with ambassador status as well as different customer service agents assigned to the ambassador service. In introducing each ambassador agent they disclose how many customers are assigned to each of them.
One had 178 "engaged guests," aka customers with ambassador status. Another has 196. Yet another has 189.
Folks, there could be a lot more with ambassador status than any of us realize.
As to numbers ...Marriotts legacy unpublished plat premier level was more difficult to achieve than the new ambassador service. Since there were three percent plat premiers pre 8/18, I presume its closer to 4 or 5 percent now which suggests there are at 25,000 of us and probably more.
Jan 1, 2019, 3:43 pm
#1734
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
LoyaltyLobby had a post saying, IIRC it had gone up 2x for each Ambassador for up to 300 now...response times & personalization have of course suffered
Jan 1, 2019, 3:46 pm
#1735
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 866
I think that video is just the old Starwood video.
As to numbers ...Marriotts legacy unpublished plat premier level was more difficult to achieve than the new ambassador service. Since there were three percent plat premiers pre 8/18, I presume its closer to 4 or 5 percent now which suggests there are at 25,000 of us and probably more.
As to numbers ...Marriotts legacy unpublished plat premier level was more difficult to achieve than the new ambassador service. Since there were three percent plat premiers pre 8/18, I presume its closer to 4 or 5 percent now which suggests there are at 25,000 of us and probably more.
Jan 1, 2019, 3:47 pm
#1736
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
The hotel can produce a document, that I was never sent, showing I'm upgraded to this smaller suite. I can't produce a document showing that I never selected that suite as an option. The way the system works it should have told me my ug could not be confirmed, but the system did confirm it.
My advice is document anything that is not standard, since the Marriott IT systems seem to be imploding and it's your word against theirs or some document they never shared with you.
Jan 1, 2019, 4:49 pm
#1737
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I think that video is just the old Starwood video.
As to numbers ...Marriotts legacy unpublished plat premier level was more difficult to achieve than the new ambassador service. Since there were three percent plat premiers pre 8/18, I presume its closer to 4 or 5 percent now which suggests there are at 25,000 of us and probably more.
As to numbers ...Marriotts legacy unpublished plat premier level was more difficult to achieve than the new ambassador service. Since there were three percent plat premiers pre 8/18, I presume its closer to 4 or 5 percent now which suggests there are at 25,000 of us and probably more.
But what's the real number? It would be interesting if in any regulatory filings they disclose.
Whether it's 189 or 300, that's an incredible number given that a significant percentage of them are probably wanting to utilize their ambassadors for special stays at roughly the same time every year (Easter/spring break, Valentine's Day, Memorial Day weekend, Fourth of July, Thanksgiving, Christmas).
Jan 1, 2019, 4:50 pm
#1738
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
At the hotel now. When I checked in they had me in a suite I did not select. This hotel had 8+ options for suites. Some were only 400 sqft. The ones I selected where much larger than that.
The hotel can produce a document, that I was never sent, showing I'm upgraded to this smaller suite. I can't produce a document showing that I never selected that suite as an option. The way the system works it should have told me my ug could not be confirmed, but the system did confirm it.
My advice is document anything that is not standard, since the Marriott IT systems seem to be imploding and it's your word against theirs or some document they never shared with you.
The hotel can produce a document, that I was never sent, showing I'm upgraded to this smaller suite. I can't produce a document showing that I never selected that suite as an option. The way the system works it should have told me my ug could not be confirmed, but the system did confirm it.
My advice is document anything that is not standard, since the Marriott IT systems seem to be imploding and it's your word against theirs or some document they never shared with you.
Jan 1, 2019, 5:31 pm
#1739
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Marriott's CEO says there are 110 million members of Marriott Rewards. If 4 percent of the 110 million have ambassador status then that's 4.4 million ambassadors. Obviously, it can't be that high.
But what's the real number? It would be interesting if in any regulatory filings they disclose.
.
But what's the real number? It would be interesting if in any regulatory filings they disclose.
.
Jan 1, 2019, 5:40 pm
#1740
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
I always try to print the page showing what suite categories I've requested for SNAs.
Was the 400 sq ft "suite" (I assume it must be a junior suite) on the list of room categories for SNAs but one that you dindn't check? Or was there no such "suite" on the checklist when you applied the SNAs?
Was the 400 sq ft "suite" (I assume it must be a junior suite) on the list of room categories for SNAs but one that you dindn't check? Or was there no such "suite" on the checklist when you applied the SNAs?
