Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Dec 28, 2018, 9:28 am
#1651
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
I just emailed my ambassador to see if she's still my ambassador, since 90% of my emails are answered by someone else, and some go unanswered.
This is what I got back:
You have emailed using a Starwoodhotels.com domain name which is no longer in service, please update the domain name to Marriott.com and resend the email
I guess I will try again with an updated domain name...
And I just watched the SPG video.... WHO ARE THESE PEOPLE??
I was in the AMB program when it was invite-only, then lost it for a while due to personal reasons, then gained it back about two years. I don't know whether to laugh or cry after watching this video...
This is what I got back:
You have emailed using a Starwoodhotels.com domain name which is no longer in service, please update the domain name to Marriott.com and resend the email
I guess I will try again with an updated domain name...
And I just watched the SPG video.... WHO ARE THESE PEOPLE??
I was in the AMB program when it was invite-only, then lost it for a while due to personal reasons, then gained it back about two years. I don't know whether to laugh or cry after watching this video...
Last edited by dimramon; Dec 28, 2018 at 9:45 am
Dec 28, 2018, 9:46 am
#1652
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,230
Just like any other job there is a wide range of quality based upon who fulfills the position. I had 3-4 marginal Ambassadors when I started the program, but have had the same one for 3+ years and she is great.
Also think about this, if you are seeing the IT issues, imagine what they are seeing. It's a nightmare right now. If Marriott can display all your reservations no matter what system they came from I can't imagine more technical things are working better. I mean 'reservations' is the backbone of a hotel.
Also think about this, if you are seeing the IT issues, imagine what they are seeing. It's a nightmare right now. If Marriott can display all your reservations no matter what system they came from I can't imagine more technical things are working better. I mean 'reservations' is the backbone of a hotel.
Dec 28, 2018, 9:52 am
#1653
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
Just like any other job there is a wide range of quality based upon who fulfills the position. I had 3-4 marginal Ambassadors when I started the program, but have had the same one for 3+ years and she is great.
Also think about this, if you are seeing the IT issues, imagine what they are seeing. It's a nightmare right now. If Marriott can display all your reservations no matter what system they came from I can't imagine more technical things are working better. I mean 'reservations' is the backbone of a hotel.
Also think about this, if you are seeing the IT issues, imagine what they are seeing. It's a nightmare right now. If Marriott can display all your reservations no matter what system they came from I can't imagine more technical things are working better. I mean 'reservations' is the backbone of a hotel.
However, when I made my tally for the year, I noticed that the first email that went unanswered was one where I wished my ambassador a happy and healthy 2019, which I sent in early January. I doubt hat has anything to do with IT issues...
Dec 28, 2018, 10:43 am
#1654
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Totally agree,, and I can understand IT issues, since I work in IT.
However, when I made my tally for the year, I noticed that the first email that went unanswered was one where I wished my ambassador a happy and healthy 2019, which I sent in early January. I doubt hat has anything to do with IT issues...
However, when I made my tally for the year, I noticed that the first email that went unanswered was one where I wished my ambassador a happy and healthy 2019, which I sent in early January. I doubt hat has anything to do with IT issues...
Dec 28, 2018, 10:59 am
#1655
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Totally agree,, and I can understand IT issues, since I work in IT.
However, when I made my tally for the year, I noticed that the first email that went unanswered was one where I wished my ambassador a happy and healthy 2019, which I sent in early January. I doubt hat has anything to do with IT issues...
However, when I made my tally for the year, I noticed that the first email that went unanswered was one where I wished my ambassador a happy and healthy 2019, which I sent in early January. I doubt hat has anything to do with IT issues...
Dec 28, 2018, 11:20 am
#1656
Join Date: Jan 2014
Posts: 687
Hi there,
We would like to help contact the Ambassador team for you, If you could forward your email to us.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
We would like to help contact the Ambassador team for you, If you could forward your email to us.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Dec 28, 2018, 12:26 pm
#1657
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
The Ambassador email addresses and domains have had major problems, from emails going missing, domains changing, mailboxes overflowing and auto deletes happening. It’s entirely possible the lack of response was an IT issue. Or maybe your Ambassador was too busy dealing with other people’s IT issues instead of her own! Who knows...
Hehe, I meant early December. And I am in MST
Dec 28, 2018, 3:14 pm
#1658
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
The Ambassador email addresses and domains have had major problems, from emails going missing, domains changing, mailboxes overflowing and auto deletes happening. It’s entirely possible the lack of response was an IT issue. Or maybe your Ambassador was too busy dealing with other people’s IT issues instead of her own! Who knows...
On a side note, the [email protected] format is generally applicable for every Marriott employee from the CEO down to property genera managers, at least at properties managed by corporate and not a third-party management company.
Dec 28, 2018, 3:31 pm
#1659
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Interesting - that looks right for mine, although my Ambassador’s footer has his email address listed as [email protected], which would make it the third email address given to us for them.
Do emails from other people’s Ambassadors show their name yet? Mine is still showing as AmbassadorUser_FirstNameSurname, which I feel emphasises the incompetence of the IT dept. Poor guy.
Do emails from other people’s Ambassadors show their name yet? Mine is still showing as AmbassadorUser_FirstNameSurname, which I feel emphasises the incompetence of the IT dept. Poor guy.
Dec 28, 2018, 3:38 pm
#1660
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Interesting - that looks right for mine, although my Ambassador’s footer has his email address listed as [email protected], which would make it the third email address given to us for them.
That is the same format as that of my Ambassador’s email address (as is the other Marriott-service.com address). That is the one that has worked for me communicating with my Ambassador since almost September, though I copied both for several months.
Last edited by bhrubin; Dec 28, 2018 at 3:44 pm
Dec 28, 2018, 4:20 pm
#1661
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I just emailed my ambassador to see if she's still my ambassador, since 90% of my emails are answered by someone else, and some go unanswered.
This is what I got back:
You have emailed using a Starwoodhotels.com domain name which is no longer in service, please update the domain name to Marriott.com and resend the email
I guess I will try again with an updated domain name...
And I just watched the SPG video.... WHO ARE THESE PEOPLE??
I was in the AMB program when it was invite-only, then lost it for a while due to personal reasons, then gained it back about two years. I don't know whether to laugh or cry after watching this video...
This is what I got back:
You have emailed using a Starwoodhotels.com domain name which is no longer in service, please update the domain name to Marriott.com and resend the email
I guess I will try again with an updated domain name...
And I just watched the SPG video.... WHO ARE THESE PEOPLE??
I was in the AMB program when it was invite-only, then lost it for a while due to personal reasons, then gained it back about two years. I don't know whether to laugh or cry after watching this video...
He did say he had an influx of new guests, and specifically called out new members from the Marriott side who are not used to the program and trying to take advantage of the new benefits as taking up a lot of time and degrading the experience for everyone. He also said that he expects this to get better in February once a lot of people drop off and lose status.
He basically said that at this point, for anything that's time sensitive (i.e. matters to get a response within 3 days, not within hours), I should just call because there's a crazy backlog.
Dec 28, 2018, 4:21 pm
#1662
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Just like any other job there is a wide range of quality based upon who fulfills the position. I had 3-4 marginal Ambassadors when I started the program, but have had the same one for 3+ years and she is great.
Also think about this, if you are seeing the IT issues, imagine what they are seeing. It's a nightmare right now. If Marriott can display all your reservations no matter what system they came from I can't imagine more technical things are working better. I mean 'reservations' is the backbone of a hotel.
Also think about this, if you are seeing the IT issues, imagine what they are seeing. It's a nightmare right now. If Marriott can display all your reservations no matter what system they came from I can't imagine more technical things are working better. I mean 'reservations' is the backbone of a hotel.
Dec 28, 2018, 4:44 pm
#1663
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Interesting - that looks right for mine, although my Ambassador’s footer has his email address listed as [email protected], which would make it the third email address given to us for them.
Do emails from other people’s Ambassadors show their name yet? Mine is still showing as AmbassadorUser_FirstNameSurname, which I feel emphasises the incompetence of the IT dept. Poor guy.
Do emails from other people’s Ambassadors show their name yet? Mine is still showing as AmbassadorUser_FirstNameSurname, which I feel emphasises the incompetence of the IT dept. Poor guy.
Dec 28, 2018, 4:45 pm
#1664
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I wonder if they can only see reservations they made for you.
Dec 28, 2018, 5:42 pm
#1665
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Actually, it may be the "poor guy" who didn't type his name into the ambassador email settings. All the ambassadors I've interacted have had "AmbassadorUser_FirstnameLastname <[email protected]>.