Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Dec 27, 2018, 3:20 pm
#1636
Join Date: Mar 2003
Posts: 1,232
That is indeed a revelation . Looks like soft landings are coming for 2019. Since PP is still a lofty status , that is quite a nice perk for those losing AMB . It will be interesting to see if other exceptions are forthcoming for those who got within a few nights or close to the spend threshold.
Dec 27, 2018, 4:39 pm
#1637
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
That is indeed a revelation . Looks like soft landings are coming for 2019. Since PP is still a lofty status , that is quite a nice perk for those losing AMB . It will be interesting to see if other exceptions are forthcoming for those who got within a few nights or close to the spend threshold.
Dec 27, 2018, 4:55 pm
#1638
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Inspired by AA : “we’re going for almost”.
Dec 27, 2018, 7:57 pm
#1639
Join Date: Jan 2014
Posts: 687
Are the generic email addresses not working anymore? I emailed [email protected] 4 days ago and again yesterday without response. It would be good to get an auto reply at a minimum with an SLA.
I also noticed ambassadors no longer include their phone numbers in their signatures. Does anyone have the generic 1-800 number?
If I cannot even get customer service for general missing stays, points, etc, the Ambassador program is all but worthless. In the SPG days I could at least contact the general platinum desk and be assured of at least decent service.
After being a consistent 130-150 night SPGer the past 7-8 years, I’m most likely splitting nights with Hyatt in 2019 since this program is so abysmal.
I also noticed ambassadors no longer include their phone numbers in their signatures. Does anyone have the generic 1-800 number?
If I cannot even get customer service for general missing stays, points, etc, the Ambassador program is all but worthless. In the SPG days I could at least contact the general platinum desk and be assured of at least decent service.
After being a consistent 130-150 night SPGer the past 7-8 years, I’m most likely splitting nights with Hyatt in 2019 since this program is so abysmal.
Dec 27, 2018, 8:37 pm
#1640
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Dec 27, 2018, 8:49 pm
#1641
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Are the generic email addresses not working anymore? I emailed [email protected] 4 days ago and again yesterday without response. It would be good to get an auto reply at a minimum with an SLA.
I also noticed ambassadors no longer include their phone numbers in their signatures. Does anyone have the generic 1-800 number?
If I cannot even get customer service for general missing stays, points, etc, the Ambassador program is all but worthless. In the SPG days I could at least contact the general platinum desk and be assured of at least decent service.
After being a consistent 130-150 night SPGer the past 7-8 years, I’m most likely splitting nights with Hyatt in 2019 since this program is so abysmal.
I also noticed ambassadors no longer include their phone numbers in their signatures. Does anyone have the generic 1-800 number?
If I cannot even get customer service for general missing stays, points, etc, the Ambassador program is all but worthless. In the SPG days I could at least contact the general platinum desk and be assured of at least decent service.
After being a consistent 130-150 night SPGer the past 7-8 years, I’m most likely splitting nights with Hyatt in 2019 since this program is so abysmal.
Of course, the problem remains at the hotel level where tonight I was greeted as "Thank you for being one of our VIP members, we've upgraded you to one of our higher executive floors ..." And this property is a nice legacy Marriott where I am a repeat guest
Dec 27, 2018, 9:16 pm
#1642
Join Date: Mar 2003
Posts: 1,232
My apologies, but we do not have this informaiton at this point.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Dec 27, 2018, 9:19 pm
#1643
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
Are the generic email addresses not working anymore? I emailed [email protected] 4 days ago and again yesterday without response. It would be good to get an auto reply at a minimum with an SLA.
I'm sitting on a question that hasn't been answered in a month.
Dec 27, 2018, 10:01 pm
#1644
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I don't have BHR's ambassador but my Ambassador in Omaha or someone else in Omaha or SLC has responded within 24 hours 100 percent of the time since 8/18.
Dec 27, 2018, 10:07 pm
#1645
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I try not to bother my Ambassador and certainly would not expect my Ambassador to respond via email so quickly over the holidays. Or anyone else from the general Ambassdor service. I think that’s a bit unrealistic. If I had an emergency over the holidays, I’d call...but I still would be more realistic.
Sometimes, I really do wonder what people are thinking.
Dec 27, 2018, 11:54 pm
#1646
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
Mine is located in Texas.
Dec 27, 2018, 11:55 pm
#1647
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Mine is in Wichita Kansas and is always super responsive.
Dec 28, 2018, 2:08 am
#1648
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Are the generic email addresses not working anymore? I emailed [email protected] 4 days ago and again yesterday without response. It would be good to get an auto reply at a minimum with an SLA.
I also noticed ambassadors no longer include their phone numbers in their signatures. Does anyone have the generic 1-800 number?
If I cannot even get customer service for general missing stays, points, etc, the Ambassador program is all but worthless. In the SPG days I could at least contact the general platinum desk and be assured of at least decent service.
After being a consistent 130-150 night SPGer the past 7-8 years, I’m most likely splitting nights with Hyatt in 2019 since this program is so abysmal.
I also noticed ambassadors no longer include their phone numbers in their signatures. Does anyone have the generic 1-800 number?
If I cannot even get customer service for general missing stays, points, etc, the Ambassador program is all but worthless. In the SPG days I could at least contact the general platinum desk and be assured of at least decent service.
After being a consistent 130-150 night SPGer the past 7-8 years, I’m most likely splitting nights with Hyatt in 2019 since this program is so abysmal.
We would like to help contact the Ambassador team for you, If you could forward your email to us.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Dec 28, 2018, 5:15 am
#1649
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
^^^
I try not to bother my Ambassador and certainly would not expect my Ambassador to respond via email so quickly over the holidays. Or anyone else from the general Ambassdor service. I think that’s a bit unrealistic. If I had an emergency over the holidays, I’d call...but I still would be more realistic.
Sometimes, I really do wonder what people are thinking.
Dec 28, 2018, 7:11 am
#1650
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329