Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Dec 16, 2018, 10:59 am
#1516
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,270
Im in a similar situation, in that I will be around 3 nights short... Some ideas I am debating is either use my Plat Prem Elite bonus and take 5 nights towards status... or book some rewards nights at a cheap low category hotel near me.
Another thought for you, is how much value will you gain from being Ambassador? I think the biggest benefit is the 24 hour check in/check out feature.
Another thought for you, is how much value will you gain from being Ambassador? I think the biggest benefit is the 24 hour check in/check out feature.
Can't imagine what the Plats and Plat Premieres have to go through with stays not posting or incorrect points, etc. etc.
It is like Marriott is saying if you want to have good customer service, then you gotta cough up 20K/year + 100 nights. Otherwise, buy lots of tylenol dealing with regular customer service.
Dec 16, 2018, 11:35 am
#1517
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Actually the biggest benefit is not having to waste your time on hold over the telephone and having someone deal with Marriott's issues ASAP.
Can't imagine what the Plats and Plat Premieres have to go through with stays not posting or incorrect points, etc. etc.
It is like Marriott is saying if you want to have good customer service, then you gotta cough up 20K/year + 100 nights. Otherwise, buy lots of tylenol dealing with regular customer service.
Can't imagine what the Plats and Plat Premieres have to go through with stays not posting or incorrect points, etc. etc.
It is like Marriott is saying if you want to have good customer service, then you gotta cough up 20K/year + 100 nights. Otherwise, buy lots of tylenol dealing with regular customer service.
Dec 16, 2018, 9:10 pm
#1518
Join Date: Aug 2015
Location: Toronto
Posts: 41
In terms of getting missing stays to post I don't think it matters what Ambassador is assigned to you. I just emailed the generic ambassador.service address and they usually gets it sorted out within the day. Versus filling up the missing stay form and never hearing back.
Dec 16, 2018, 10:40 pm
#1519
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I feel the same way — I'm at 100 SPG nights and 80 Hyatt this year. Hyatt has treated me far far better, and the concierge I get assigned as a Globalist is not too different from an SPG Ambassador.
Dec 17, 2018, 12:52 am
#1520
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
Thanks. After calling that general Ambassador number after-hours to get the address, I can really empathize with what some folks have reported experiencing with not being able to receive help from that line after-hours. The call was a complete waste of time. The language barrier was so great that the agent continued to ask what I needed after I expressed it at least eight times, and I, too, really could not understand much of what she was trying to say, except that I finally was able to make out that she said that she could not understand me due to her lack of proficiency in English.
Dec 17, 2018, 1:54 am
#1521
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
We have a Lurker there too, so he might be able to facilitate options if someone wants to contact Ambassadors there or to be assigned an Ambassador based there.
For some of us, it would help to have general Ambassador team contact information for various countries. OTOH, I've never understood why Starriott hasn't sent the general team number and general email contact info to those of us who recently qualified for Ambassador service and were waiting for assignment to a particular Ambassador.
For some of us, it would help to have general Ambassador team contact information for various countries. OTOH, I've never understood why Starriott hasn't sent the general team number and general email contact info to those of us who recently qualified for Ambassador service and were waiting for assignment to a particular Ambassador.
Dec 17, 2018, 9:44 am
#1522
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
Made ambassador about 4 weeks ago. Status changed online and everything. Haven't heard a peep out of anybody. Not a big deal as I only have one more stay this year, but kinda disappointing.
Dec 17, 2018, 10:15 am
#1523
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I recommend reaching out via email to the general Ambassador program and asking for a manager to contact you ASAP about assignment of your Ambassador. Sometimes, it’s more than appropriate to take the reins rather than waiting for someone to contact you.
Dec 17, 2018, 4:06 pm
#1524
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
And where do I even find that email?
Dec 17, 2018, 4:12 pm
#1525
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Dec 18, 2018, 12:19 am
#1526
Join Date: Jan 2014
Posts: 573
He will have standard reply 'wait' ... answer from 7.Dec, bhrubin I have limits how much I can ask and push them.
'Hello Mr. HHQX,
Thank you for your correspondence in reply,
As a note, thank you for letting us know of the competitive opportunity to provide the best experience & customer service in our industry. We will work to establish your trust again with every correspondence and warm welcome we are given.
I have contacted our specialist as needed based on your achievement level in May of this year. Again, may I ask that you allow our specialists the next two business days to ensure your ambassador is assigned & documented for our coordination as well as yours? As a note, regionally we will work together to assist with your status for 2019. We look forward to helping you achieve another 100 nights so we can continue to work together, please let me know how I can offer you any help with your next stay this year, or next.
Again, I appreciate your message, and value your loyalty as a member of the Marriott ambassador family. We look forward to welcoming you with joy again,
Warm regards,'
'Hello Mr. HHQX,
Thank you for your correspondence in reply,
As a note, thank you for letting us know of the competitive opportunity to provide the best experience & customer service in our industry. We will work to establish your trust again with every correspondence and warm welcome we are given.
I have contacted our specialist as needed based on your achievement level in May of this year. Again, may I ask that you allow our specialists the next two business days to ensure your ambassador is assigned & documented for our coordination as well as yours? As a note, regionally we will work together to assist with your status for 2019. We look forward to helping you achieve another 100 nights so we can continue to work together, please let me know how I can offer you any help with your next stay this year, or next.
Again, I appreciate your message, and value your loyalty as a member of the Marriott ambassador family. We look forward to welcoming you with joy again,
Warm regards,'
Dec 18, 2018, 6:12 am
#1527
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,655
i sent 2 emails to my ambassador on sunday evening asking her to request your24 for 2 upcoming reservations....its tuesday evening now & i haven't heard back from her....i miss the days when we had the ability to request this ourselves....
Dec 18, 2018, 6:33 am
#1528
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,655
lo & behold....15 minutes after i made this post, my ambassador responded to both my emails letting me know that she has requested your24 at both hotels & will update me when she hears back from them....
Dec 18, 2018, 12:54 pm
#1529
Join Date: Oct 2013
Location: LAX,SNA,SAN
Programs: UA GS, Marriott LP, Hertz Gold
Posts: 861
Got my ambassador email about 5 weeks back, many nights/check-in's since then, nothing, no upgrades, no nothing. I did learn that I am the highest possible level in the system, an 'X5' member. WOW, cool story bro.
Dear Mr. Special
I hope that this email finds you well.
Congratulations on reaching Marriott’s highest level of loyalty, Platinum Premier Elite with ambassador. My name is 'we will never speak' and I am reaching out to you to introduce myself as your personal ambassador. blah blah blah...rinse, repeat..
Dear Mr. Special
I hope that this email finds you well.
Congratulations on reaching Marriott’s highest level of loyalty, Platinum Premier Elite with ambassador. My name is 'we will never speak' and I am reaching out to you to introduce myself as your personal ambassador. blah blah blah...rinse, repeat..
Dec 18, 2018, 1:05 pm
#1530
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
New data point: I never got the promised 60K points refunded for my canceled 2nd room at StR Bal Harbour stay from Nov (after the hotel upgraded me to Royal Suite with 2 bedrooms). Reminded Ambassador yesterday (indicating I would let it go if too complicated, since I’ve made out so well otherwise). Today, she emailed apology for the delay and that 60K points posted to my account.
Account shows 60K posted. Pretty darn good.
Account shows 60K posted. Pretty darn good.