Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Nov 26, 2018, 7:14 pm
#1396
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Good for you for fighting the good fight. Might I ask what the property is? I’ll be most curious.
I am pleased to hear that your Ambassador did at least force the issue enough to help you get the initial suite upgrade you deserved.
I don’t blame you for wanting a nicer suite, but I should caution us all that any suite upgrade (especially from an entry level room) is something for which we should be grateful.
In this case, however, where you had to fight to get the suite upgrade you deserved in the first place, it is not at all inappropriate to expect service recovery to include an even nicer suite upgrade and/or some other compensatory action. I dare say that this is a poorly managed hotel when it behaves so badly—and shows so little recognition for an Ambassador guest, no less. I’m guessing it’s a legacy Marriott.
Perhaps we might consider starting a new thread for unfulfilled suite upgrades at hotels that don’t seem to live up to the spirit of Ambassador status. Just like threads about suite upgrades...but with wikis to make it more obvious when certain hotels seem to fail an Ambassador guest or Ambassador suite upgrade despite ample suite availability online. (I realize online availability isn’t the current delineation for whether a suite is available, but perhaps this might push Marriott for more transparency in that regard.) Regardless, it might shame some hotels into better recognition and treatment.
The only way way to really improve these scenarios is to shame the hotels by sharing the poor experiences on FlyerTalk, TripAdvisor, and Twitter, hoping that enough other people stay elsewhere, too. Only when it hits the hotel’s bottom line does change usually happen.
Nov 26, 2018, 7:51 pm
#1397
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
I agree with you. I've been saying this since April. I think legacy Starwood and legacy Marriott customers in Asia, particularly Southeast Asia, are shafted by the new program, unless there are local exemptions. I can stay 100 nights at Sheraton, Renaissance and Autograph Collection properties in Kuala Lumpur and never hit $10,000 in spending. In Jakarta, I could stay 100 nights and barely hit $5,000.
Would be interesting to use this hotel for mattress run for the night count
Nov 26, 2018, 7:55 pm
#1398
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Perhaps we might consider starting a new thread for unfulfilled suite upgrades at hotels that don’t seem to live up to the spirit of Ambassador status. Just like threads about suite upgrades...but with wikis to make it more obvious when certain hotels seem to fail an Ambassador guest or Ambassador suite upgrade despite ample suite availability online. (I realize online availability isn’t the current delineation for whether a suite is available, but perhaps this might push Marriott for more transparency in that regard.) Regardless, it might shame some hotels into better recognition and treatment.
The only way way to really improve these scenarios is to shame the hotels by sharing the poor experiences on FlyerTalk, TripAdvisor, and Twitter, hoping that enough other people stay elsewhere, too. Only when it hits the hotel’s bottom line does change usually happen.
That would be good
Nov 26, 2018, 7:59 pm
#1399
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Nov 26, 2018, 8:03 pm
#1400
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Actually, I had in mind Ambassador upgrade success and failures rather than “just” Platinum. Everyone is curious about the Ambassador success rate for upgrades; such a thread might demonstrate that success or failure rate better than anything else. Especially for certain properties that perhaps fail us more than most and need to be avoided.
Nov 26, 2018, 8:35 pm
#1401
Join Date: Feb 2008
Location: Chicago, IL
Programs: Marriott Ambassador, UA Mileage Plus 1K, AA Executive Plat, Marriott Ambassador Elite
Posts: 2,344
Nov 26, 2018, 10:13 pm
#1402
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Your post could be interpreted that you could get 5 star hotels (St. Regis, etc) in NYC for $200. I read it as either staying in NYC/London/etc OR staying in 5 star hotels which is what I think you meant. EuropeanPete is probably interpreted it as the former - and 5* hotels in high cost of living cities usually run more like $700-1000/night for a standard room.
Either way, $200/night is pretty common in most mid to high cost cities in their urban cores. NYC, SFO, etc are more like $300+ a night for 3-4 star hotels. Mid-tier cities (think Chicago, Atlanta, etc) are more like $175-225. You have to be in cheap places to average less than $150 a night (unless you're staying at limited service properties). Prices can also vary a lot depending on what kind of corp codes you use.
Either way, $200/night is pretty common in most mid to high cost cities in their urban cores. NYC, SFO, etc are more like $300+ a night for 3-4 star hotels. Mid-tier cities (think Chicago, Atlanta, etc) are more like $175-225. You have to be in cheap places to average less than $150 a night (unless you're staying at limited service properties). Prices can also vary a lot depending on what kind of corp codes you use.
Nov 26, 2018, 11:42 pm
#1403
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Indeed, someone who only stays at 5* hotels in Manhattan and London and who often uses the restaurant, bar, spa, laundry and other services could comfortably hit $20K in 20-25 nights, not 100.
Nov 27, 2018, 5:28 am
#1404
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Beautiful property but one of those things where if they want to be part of Marriott then they need to actually honor the benefits, not just collect the booking revenue that that they wouldn't get if they were fully independent.
Nov 28, 2018, 10:26 am
#1405
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
I'm new to the Marriott app, since I am coming from the SPG side.
I thought I used to be able to see my Ambassador's contact information either on the website, or on the SPG app? I looked for that information this morning, but I don't see it anymore.
I was mainly curious since my last few requests have been handled with a 2-3 day delay, by someone else.
I thought I used to be able to see my Ambassador's contact information either on the website, or on the SPG app? I looked for that information this morning, but I don't see it anymore.
I was mainly curious since my last few requests have been handled with a 2-3 day delay, by someone else.
Nov 28, 2018, 10:32 am
#1406
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I'm new to the Marriott app, since I am coming from the SPG side.
I thought I used to be able to see my Ambassador's contact information either on the website, or on the SPG app? I looked for that information this morning, but I don't see it anymore.
I was mainly curious since my last few requests have been handled with a 2-3 day delay, by someone else.
I thought I used to be able to see my Ambassador's contact information either on the website, or on the SPG app? I looked for that information this morning, but I don't see it anymore.
I was mainly curious since my last few requests have been handled with a 2-3 day delay, by someone else.
Nov 28, 2018, 10:37 am
#1407
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
Oh i love my Ambassador of 5 years!
Now back to NORMAL ways of wine, chocolates, and suite upgrades on this trip. Just like good ol SPG ways....Thank God!
My boyfriend just loves how we are treated on legacy SPG properties!
My boyfriend just loves how we are treated on legacy SPG properties!
Nov 28, 2018, 10:42 am
#1408
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
The new app doesn’t show Ambassador contact info, unfortunately. You should ask for your Ambassador info if you wish to speak or email directly with him or her. Emailing [email protected] should help.
I have her information. I was curious based on the 2 to 3 day response delay with no out-of-office return messages for the past few months. Looking at my email, my last contact with my ambassador was in August (triggered by an automated combine-your-accounts alert), and all requests since then have been handled by other people.
)Not that I use the ambassador service much...)
Nov 28, 2018, 10:56 am
#1409
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I have her information. I was curious based on the 2 to 3 day response delay with no out-of-office return messages for the past few months. Looking at my email, my last contact with my ambassador was in August (triggered by an automated combine-your-accounts alert), and all requests since then have been handled by other people.
)Not that I use the ambassador service much...)
)Not that I use the ambassador service much...)
Even if the overall service is capable of handling your requests, the whole purpose of the status and program is to have one point of contact who knows you and your preferences and can advocate on your behalf.
Nov 28, 2018, 11:05 am
#1410
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
There are two other Autograph properties that manage to pick n choose MR tc as they please