Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Nov 25, 2018, 1:23 pm
#1366
Join Date: Aug 2000
Location: Greenville, SC USA
Posts: 859
20K for 100 nights is an average of $200 per night, not likely average StR or Ritz per diems nor London or Manhattan either. Granted, most folks will have comp award nights and credit card nights included in their averages. I try to stay at or around the $200 per night average but will also spend $600-800 for vacation nights in special properties on vacation so that ups the average a bit. IMHO, it is not that hard to get to 20K in a calendar year when staying 100+ nights.
Nov 25, 2018, 2:27 pm
#1367
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
The $20,000 also seems to include other spending when staying at the hotel such as F&B, so it could be people who spend a lot on room service or in hotel bars and restaurants.
Nov 25, 2018, 2:59 pm
#1368
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
The $20,000 threshold could hurt Marriott, as someone who stays at hotels in Asia likely won't meet the threshold unless they stay exclusively in Hong Kong, Tokyo and Singapore.
Nov 25, 2018, 3:20 pm
#1369
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
I expect that exceptions will be made for guests whose stays are concentrated in low cost regions. My guess is a Platinum Premier, or what ever they are going to be called, staying in Asia probably gets more and better upgrades than those with Ambassadors who stay in the US or Canada.
Last edited by rny321; Nov 25, 2018 at 3:25 pm
Nov 25, 2018, 3:23 pm
#1370
Join Date: Oct 2012
Location: Pittsburgh
Programs: AA Executive Platinum, Marriott Ambassador & Lifetime Titanium, Hilton Gold
Posts: 226
If I am traveling to a city hotel on business, I ask my ambasssador for a quiet room.
If I am traveling with my wife and or family, I ask for an upgrade and any special treatment that they can request.
I guess that I don’t care about upgraded rooms etc while traveling by myself on business.
If I am traveling with my wife and or family, I ask for an upgrade and any special treatment that they can request.
I guess that I don’t care about upgraded rooms etc while traveling by myself on business.
Nov 25, 2018, 3:35 pm
#1371
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I almost never stay in StR or RC. I travel responsibly on other peoples money and less responsibly on my own. I often pay less than 200 in Manhattan but over the course of 125 to 150 nights a year, I'll have bar charges etc so I spend an average of 200 a night over rural Fairfield inns and Marriott full service properties in major cities.
Nov 25, 2018, 4:28 pm
#1372
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,718
I think that you are in for a nasty shock next time you book 5* hotels in New York or London...
Nov 25, 2018, 6:36 pm
#1373
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
I'm not at the Ambassador level any more, but the majority of my stays are at one hotel. The hotel knows my preferences; thus the Marriott-mandated Pepsi in the refrigerator is replaced with Coke, and Perrier with San Pellegrino before I arrive. Similarly, extra bath towels are placed in the bathroom.
Nov 25, 2018, 7:05 pm
#1374
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I don't usually request anything. I'm always happy to receive alcoholic welcome amenities, though it's becoming a rare sight these days. It's okay though, I make up for it from getting plenty a free drink on United Airlines.
Nov 25, 2018, 7:32 pm
#1375
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Nov 25, 2018, 9:36 pm
#1376
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,138
I request my room to be preset to 67 F and to make sure it can cool to that temperature if at all possible. My profile already indicates this, but I appreciate that my Ambassador reiterates this for each hotel.
I request my welcome amenity to be decent wine, cheese and crackers, or strawberries/chocolates. My husband prefers a bowl of fresh fruit. In the end, I’m usually happy whenever I get a welcome amenity, even when it isn’t my preference.
That’s pretty much it except for special occasion stays. On those occasions, I’ve also asked for special upgrades, for some sort of birthday/anniversary acknowledgement for my husband, etc.
I request my welcome amenity to be decent wine, cheese and crackers, or strawberries/chocolates. My husband prefers a bowl of fresh fruit. In the end, I’m usually happy whenever I get a welcome amenity, even when it isn’t my preference.
That’s pretty much it except for special occasion stays. On those occasions, I’ve also asked for special upgrades, for some sort of birthday/anniversary acknowledgement for my husband, etc.
Nov 26, 2018, 4:26 am
#1377
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,718
I consciously try to keep my special requests light and infrequent, which I am sure keeps me under the radar for GM’s vs. some others here who arrive with “riders” and who are therefore flagged but which works for me.
I’d say that every 4-5 months I’d be really interested in an upgrade which i can’t easily/ affordably get in the Marriott system. My Ambassador has been rather good at securing these for me for me or at times proposing a compromise or paid upgrade from the hotel.
Once every 5-6 months I might need extra help with logistics in a way which i’d only normally expect from a hotel i’m a regular at or a top tier St Regis (e.g. getting a hotel to receive a suit and then press it) and my Ambassador helps with that.
More recently the majority of my stays have had major issues associated with them, so my Ambassador has been fighting the Marriott system on my behalf to try to get the programme basics to deliver. He also now has to excute Your24s and help me with SNA’s as I can rarely use them as well as connecting me with Concierges as their contact details are no longer publically available. My relationship has become much more transactional in the last 3 months, which is a great shame and no doubt as disappointing to my Ambassador as it was to me.
I’d say that every 4-5 months I’d be really interested in an upgrade which i can’t easily/ affordably get in the Marriott system. My Ambassador has been rather good at securing these for me for me or at times proposing a compromise or paid upgrade from the hotel.
Once every 5-6 months I might need extra help with logistics in a way which i’d only normally expect from a hotel i’m a regular at or a top tier St Regis (e.g. getting a hotel to receive a suit and then press it) and my Ambassador helps with that.
More recently the majority of my stays have had major issues associated with them, so my Ambassador has been fighting the Marriott system on my behalf to try to get the programme basics to deliver. He also now has to excute Your24s and help me with SNA’s as I can rarely use them as well as connecting me with Concierges as their contact details are no longer publically available. My relationship has become much more transactional in the last 3 months, which is a great shame and no doubt as disappointing to my Ambassador as it was to me.
Nov 26, 2018, 7:58 am
#1378
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,652
...As alternatives all I could come up with were Diet Pepsi/Diet Coke/Diet Cherry Dr. Pepper, French white wine or a French champagne (emphasis on French to avoid the notorious Andre sparkling wine). I don't think this is over-the-top.
What are other special requests you have made, either through the hotel itself or your ambassador?
What are other special requests you have made, either through the hotel itself or your ambassador?
I just had big save from my ambassador on a resort booking that needed canceling past the deadline to cancel. :thumbsup....
Nov 26, 2018, 8:59 am
#1379
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
I'm abit confused with :
Welcome amenity : those fruit platter/wine/plate of cakes/sweets/thin air in the room
welcome gift : choose between points or breakfast or some stuff or fd forgot to ask
is that correct?
Welcome amenity : those fruit platter/wine/plate of cakes/sweets/thin air in the room
welcome gift : choose between points or breakfast or some stuff or fd forgot to ask
is that correct?
Nov 26, 2018, 9:32 am
#1380
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,718
It all depends who you ask - you're not correct from a legal perspective. US producers of fizzy wine who called it champagne before a settlement was agreed with the European Union are allowed to continue to call their wine champagne in the US and in some other territories (can't remember exactly which ones). Of course, as a European I would be inclined to agree from a spiritual level that champagne has to be from champagne.