Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Nov 19, 2018, 11:00 am
#1321
Join Date: Oct 2014
Programs: AA EXP, Marriott/SPG PPE+ Ambassador
Posts: 8
I made Ambassador status last Thursday staying at Westin Grand in Berlin. Friday night I was at the Westbury London and upg to a nice suite. Monday I checked into the Westin Melbourne, nothing special on arrival, but put in a deluxe king room in requested part of the hotel to avoid construction noise, then given a nice welcome gift of some fruit and chocolates with a note from the front desk.
Still haven't received anything from my Ambassador though...
Still haven't received anything from my Ambassador though...
Nov 19, 2018, 9:17 pm
#1322
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I made Ambassador status last Thursday staying at Westin Grand in Berlin. Friday night I was at the Westbury London and upg to a nice suite. Monday I checked into the Westin Melbourne, nothing special on arrival, but put in a deluxe king room in requested part of the hotel to avoid construction noise, then given a nice welcome gift of some fruit and chocolates with a note from the front desk.
Still haven't received anything from my Ambassador though...
Still haven't received anything from my Ambassador though...
I doubt that this good treatment at hotels was due to your new Ambassador status. In fact, the properties probably don't even know about your Ambassador status.
Nov 19, 2018, 9:41 pm
#1323
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
We would like to forward your feedback to the Ambassador management team if you could provide more information to us via private mail here or by email below.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Nov 19, 2018, 9:49 pm
#1324
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
I have no idea what happened to the program, but my Ambassador completely dropped off the face of the earth in the past couple months.
Since September, I've received responses from my Ambassador just once, otherwise it's always someone else responding instead of him.
Since September, I've received responses from my Ambassador just once, otherwise it's always someone else responding instead of him.
Nov 19, 2018, 10:06 pm
#1325
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Yikes. I would think it most appropriate to have asked for an explanation even a month or two ago if you’ve been communicating with other Ambassador team members consistently during that time. Perhaps it’s time to be assigned a new Ambassador if your old one isn’t responsive to you and/or is overburdened with other guests. I’d definitely ask to speak with your Ambassador first and perhaps then an Ambassador supervisor if necessary. Good luck.
Nov 19, 2018, 11:28 pm
#1326
Join Date: Sep 2017
Posts: 575
Had a long conversation with my ambassador on Saturday. I called in to make sure I wasn't going to get charged for a stay that I had to cancel after the 3 day cancellation window.
My ambassador told me as long as I cancel before 3pm on the day of my reservation I will not be charged because I am ambassador level. I then asked her, if I can cancel online or I have to call her to cancel?
She said all I have to do is cancel online and if I have any issues just to give her a call!
I then asked her again if she can double check to see if I am going to be charged for the stay and she said I was not!
This can't be right! I read these post's every single day on flyertalk and I have never seen this.
I know this is 100% not posted in terms and conditions. Maybe I have a old SPG ambassador. Was this a SPG rule?
My ambassador told me as long as I cancel before 3pm on the day of my reservation I will not be charged because I am ambassador level. I then asked her, if I can cancel online or I have to call her to cancel?
She said all I have to do is cancel online and if I have any issues just to give her a call!
I then asked her again if she can double check to see if I am going to be charged for the stay and she said I was not!
This can't be right! I read these post's every single day on flyertalk and I have never seen this.
I know this is 100% not posted in terms and conditions. Maybe I have a old SPG ambassador. Was this a SPG rule?
Nov 20, 2018, 1:04 am
#1327
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,712
That really doesn’t sound right to me, so please let us know how it goes! I’ve never heard any inkling of that kind of policy...
Nov 20, 2018, 1:34 am
#1328
Join Date: Mar 2018
Location: SG
Programs: Marriott Plat Amb, oneworld Ruby
Posts: 132
Made Ambassador status a month ago under legacy SPG rules, still nothing from my Ambassador, not even an email. Don't know who s/he is, don't even know if I have been assigned one.
I laugh whenever I see the "Now It's Personal" box on my member profile.
I laugh whenever I see the "Now It's Personal" box on my member profile.
Nov 20, 2018, 3:14 am
#1329
Join Date: Dec 2007
Location: SYD
Programs: UA GS, BA Gold, Marriott Titanium/LT Plat, IHG Gold, National Exec Elite, Hertz PC
Posts: 1,419
Some personal data points:
- I've been upgraded to suites more often than not, and typically to larger and nicer suites too.
- My Platinum50 colleagues have not been upgraded to suites, but I have.
- Once, the front desk agent went "Oh, you've got an ambassador, what's that like?"
Nov 20, 2018, 10:58 am
#1330
Join Date: Oct 2014
Programs: AA EXP, Marriott/SPG PPE+ Ambassador
Posts: 8
We would like to forward your feedback to the Ambassador management team if you could provide more information to us via private mail here or by email below.
If you could provide your account details to us, we are happy to contact the Ambassador team for you.
If you could provide your account details to us, we are happy to contact the Ambassador team for you.
It's a shame that the "highest" tier customers need to post on a BB to get the attention of Marriott.
Nov 20, 2018, 11:05 am
#1331
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Had a long conversation with my ambassador on Saturday. I called in to make sure I wasn't going to get charged for a stay that I had to cancel after the 3 day cancellation window.
My ambassador told me as long as I cancel before 3pm on the day of my reservation I will not be charged because I am ambassador level. I then asked her, if I can cancel online or I have to call her to cancel?
She said all I have to do is cancel online and if I have any issues just to give her a call!
I then asked her again if she can double check to see if I am going to be charged for the stay and she said I was not!
This can't be right! I read these post's every single day on flyertalk and I have never seen this.
I know this is 100% not posted in terms and conditions. Maybe I have a old SPG ambassador. Was this a SPG rule?
My ambassador told me as long as I cancel before 3pm on the day of my reservation I will not be charged because I am ambassador level. I then asked her, if I can cancel online or I have to call her to cancel?
She said all I have to do is cancel online and if I have any issues just to give her a call!
I then asked her again if she can double check to see if I am going to be charged for the stay and she said I was not!
This can't be right! I read these post's every single day on flyertalk and I have never seen this.
I know this is 100% not posted in terms and conditions. Maybe I have a old SPG ambassador. Was this a SPG rule?
Nov 20, 2018, 11:13 am
#1332
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Had a long conversation with my ambassador on Saturday. I called in to make sure I wasn't going to get charged for a stay that I had to cancel after the 3 day cancellation window.
My ambassador told me as long as I cancel before 3pm on the day of my reservation I will not be charged because I am ambassador level. I then asked her, if I can cancel online or I have to call her to cancel?
She said all I have to do is cancel online and if I have any issues just to give her a call!
I then asked her again if she can double check to see if I am going to be charged for the stay and she said I was not!
This can't be right! I read these post's every single day on flyertalk and I have never seen this.
I know this is 100% not posted in terms and conditions. Maybe I have a old SPG ambassador. Was this a SPG rule?
My ambassador told me as long as I cancel before 3pm on the day of my reservation I will not be charged because I am ambassador level. I then asked her, if I can cancel online or I have to call her to cancel?
She said all I have to do is cancel online and if I have any issues just to give her a call!
I then asked her again if she can double check to see if I am going to be charged for the stay and she said I was not!
This can't be right! I read these post's every single day on flyertalk and I have never seen this.
I know this is 100% not posted in terms and conditions. Maybe I have a old SPG ambassador. Was this a SPG rule?
It's been different on the Marriott side.
Nov 20, 2018, 11:28 am
#1333
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Feel lucky that the Lurkers are still here. Marriott abandoned FT years ago in favor of their own site Marriott Insiders so they can control the content. But yes, it is a shame you can't get through when using their own customer service process that I am sure is costing them dearly.
Nov 20, 2018, 11:34 am
#1334
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Your unpublished Marriott Rewards concierge/Ambassdor before Aug 18 isn’t the same quantity as any SPG Ambassador nor any post-Aug 18 Marrriott Loyalty Program Ambassador and therefore doesn’t reflect on what is being discussed here.
We aren’t talking about SPG reservations here; we’re talking about SPG and now post Aug 18 Marriott Ambassadors (and Ambassador status) helping to cancel a refundable booking within the normal cancel window when it otherwise isn’t technically possible. It doesn’t much matter whether a hotel releases one from a booking because it recognizes your Ambassador status or does it because an Ambassdor called and shared that status: either way, being Ambassdor status ultimately helped affect the perk.
Nov 20, 2018, 11:51 am
#1335
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
It would be interesting to know if ambassadors proactively monitor the upcoming reservations of their ambassadors even when they weren't involved in making the reservation. In an ideal world whatever customer profile they build on you is automatically transmitted to any property you have an upcoming reservation, regardless of whether the ambassador desk is involved.