Last edit by: HHQX888
Ambassador Service general email address: [email protected]
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Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
#346
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
We stayed there earlier this month (just missed bhrubin by a few days) and were extremely pleased by our elite recognition (I just made Ambassador a few months ago)
My real "test run" of my Ambassador status will be on our October trip to Paris and Greece. We will be celebrating a big anniversary and it will be the first time I ask my Ambassador to reach out in advance to the hotels.
My real "test run" of my Ambassador status will be on our October trip to Paris and Greece. We will be celebrating a big anniversary and it will be the first time I ask my Ambassador to reach out in advance to the hotels.
Another data point for Ambassador service:
I had several dinners in spring at The Lambs Club in the Chatwal Luxury Collection hotel in NYC and at Clink in the Liberty Luxury Collection hotel in Boston--but the points never properly posted, as is so common with SPG dining when not staying at the hotel. But the dining spend qualifies for points (and bonus) with SPG.
So I simply emailed copies of my credit card invoices to my Ambassador showing the charges. The points (and my concomitant 4x bonus) were posted to my account within a few days. Easy, simple, wonderful. And a lot of points!
I had several dinners in spring at The Lambs Club in the Chatwal Luxury Collection hotel in NYC and at Clink in the Liberty Luxury Collection hotel in Boston--but the points never properly posted, as is so common with SPG dining when not staying at the hotel. But the dining spend qualifies for points (and bonus) with SPG.
So I simply emailed copies of my credit card invoices to my Ambassador showing the charges. The points (and my concomitant 4x bonus) were posted to my account within a few days. Easy, simple, wonderful. And a lot of points!
Data point - 18 months ago, booked cheapest room at the Cosmopolitan for 3 nights with points. Special trip, pinged my Ambassador (which I don't do too often). She worked with her Marriott counterparts to upgrade me well in advance (like a month or so) to a 1 bedroom Terrace Suite w/fountain view. That's not a normal Plat upgrade.
Sample of N=1, but I have no reason to think I couldn't ping her again for special requests.
Sample of N=1, but I have no reason to think I couldn't ping her again for special requests.
#347
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I don't even find a purported suite upgrade at many domestic, run-of-the-mill, cookie cutter properties worth it. The Marriott Livonia, Marriott Troy and Marriott Detroit Airport, all in the Detroit area, come to mind. The Georgetown (not really in Georgetown) Marriott in Washington, D.C., has suites but they also have extra-large king rooms with an alcove that are just as nice. Other times the suites are often closer to the elevator or on lower floors. It's like when Delta gives you a middle seat in comfort-plus (premium economy) and calls it an "upgrade."
Or it's when a hotel makes a big deal about sending you a bottle of wine as an amenity or service recovery only to discover it's a $5 bottle of wine.
My platinum premier status has been helpful just when you'd want it to be helpful. Hopefully, that's the case with ambassador.
I can generally expense food and drinks. I also don't eat sweets. So I don't find much value in a plate of chocolate candy or a bowl of snacks. I'd rather have something different, like a robe with my name on it or a T-shirt with the hotel's name on it.
Or it's when a hotel makes a big deal about sending you a bottle of wine as an amenity or service recovery only to discover it's a $5 bottle of wine.
My platinum premier status has been helpful just when you'd want it to be helpful. Hopefully, that's the case with ambassador.
I can generally expense food and drinks. I also don't eat sweets. So I don't find much value in a plate of chocolate candy or a bowl of snacks. I'd rather have something different, like a robe with my name on it or a T-shirt with the hotel's name on it.
#348
Join Date: Sep 2009
Location: Jakarta
Programs: *wood & marriott plat, Hyatt, Accor
Posts: 410
Good grief. Could we PLEASE abstain from mind-reading? Let’s not tell other people what THEY are thinking. Let’s not attempt to infer attitudes that may or may not be real. It’s fine to express your own experiences and views, but getting into other people’s heads is just not helpful. It leads to unnecessary conflict almost every time.
Bruce
Moderator
Bruce
Moderator
I personally would like to thank op for sharing his experiences. I may not be in his level of spending yet, but do appreciate him sharing his positive experiences with the ambassador program.
I was wondering how to get credit for group stay when MR only gives stay credits for only 1 room?
#349
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I personally would like to thank op for sharing his experiences. I may not be in his level of spending yet, but do appreciate him sharing his positive experiences with the ambassador program.
I was wondering how to get credit for group stay when MR only gives stay credits for only 1 room?
I was wondering how to get credit for group stay when MR only gives stay credits for only 1 room?
From what I read elsewhere, it seems like the new Loyalty Program may award 10 elite nights for the first meeting/group, and then only 1 night for every 20 group rooms consumed--which is not dissimilar to what SPG Pro did for meeting rewards towards status.
We will have to wait until Aug 18 or thereafter when the new Loyalty Program terms are released to know for sure.
#350
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
I truly believe his experience of over the top service and upgrades is because he is a big spender and individual properties went above and beyond after he was flagged as a big spender more than Ambassador status. I think it is also because he is SPG Pro. My ambassadors were all generally useless and the program has massive issues. I won't rehash them here as that is written in threads on the SPG side.
i was one of the first members to be invited to the ambassador program in 2011....i was barely spending 50 nights a year in spg properties at that time but i was a big spender....perhaps this was the reason i was invited in the first place....i had an ambassador for 6 years but i only enjoyed the program for the first couple of years because i had a great ambassador & the service worked a lot better because there were just a handful of us in the program....she was the main reason i ended up moving the majority of my stays to spg & spent well over a 100 nights a year....once the program had a published criteria & more people started becoming eligible for it, i feel the service level went down & properties stopped listening to ambassador requests....from 2013 - 2018 i had 5 different ambassadors & none of them were good enough for me to go out of my way to achieve ambassador service....i was often given incorrect information, there were delays in response & simple requests were often ignored....sometimes the ambassadors came through & i had a few good experiences but they were few & far between....
in 2017 i ended the year a few nights short of 100 nights....i could have gotten there if i went out of my way but i didn't feel like i was going to miss out on much if i lost my ambassador....i've been without one for about 6 months now & quite frankly i don't feel the difference....this year so far i'm at 60 nights with spg & 80 with marriott....my travel for the rest of the year will be on the slower side & i won't have more than another 40-45 nights....so i'll end the year with about 180 nights, 25 of which are through the spg /marriott credit cards & another 25 will be award nights....that will leave me with about 130 paid nights with an average of about $125 a night & therefore well below $20k spend requirement....i could always increase my spend to get to $20k but i feel that would be a waste of money given the lackluster experience i have had with the ambassador service over the last few years....
to add to the big spender theory....my father in law is one of the leading lawyers in the country & has a considerable amount of work travel per year....he typically prefers to stay at high end properties that aren't part of any big chains....over the last few years i've been working on a lot of cases with him & have been trying to move him towards spg....thanks to me he now ends up spending 30-40 nights a year at spg properties, mostly when i am traveling with him for work....his typical spend is well over $2k a night & as a lowly gold he always got treated far better than i did as a platinum 100 guest....it all has to do with spend....
#351
Join Date: Aug 2005
Programs: OWE, *A-G, EY Plat, Marriott Titanium, Hilton Diamond
Posts: 486
I book lots of groups into hotels as part of my business. I can book 20-25 rooms every night. The spending adds up fast, understandably. I was away for 7 of the last 9 weeks for my business, mostly with groups. Even for some weeks when I wasn’t away, I still had groups booked for weeks at a time.
It was because of the amazing benefits that SPG offers that I chose to always put my groups in SPG hotels as much as possible. When there wasn’t an SPG option, I’d use Hilton or Marriott. Once Marriott acquired Starwood, I basically always chose SPG or Marriott.
Please understand that regardless of my groups, my personal BIB 53 nights already has surpassed $20K.
It was because of the amazing benefits that SPG offers that I chose to always put my groups in SPG hotels as much as possible. When there wasn’t an SPG option, I’d use Hilton or Marriott. Once Marriott acquired Starwood, I basically always chose SPG or Marriott.
Please understand that regardless of my groups, my personal BIB 53 nights already has surpassed $20K.
#352
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
It is unclear whether the 10 nights credit will be repeatable more than once per year in the new program, but it will definitely be good at least once. Even if it is not, you will also earn 1 elite night credit for each 20 room nights booked as a Rewarding Event. In other words, a 2 night stay for 10 rooms nets you an additional elite night. A 2 night stay for 20 rooms nets you 2 additional elite nights.
It is possible to double dip and earn elite nights and points for the group contract AND for your own stay within the block. To do this, you need to tell your salesperson that guests in the block will pay for their own rooms and request a link or booking code to allow them to book into the block. You then use this link to book into your own block.
Last edited by lexdevil; Jul 26, 2018 at 8:59 am
#353
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
Platinum Status in Eight Days and $800 - No Stays Required
but after august it seems like the first booking will get the 10 nights credit & then will be limited to 1 night credit for every 20 nights booked....
#354
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
you don't need to book any rooms in order to get the 10 nights elite credit as per the thread below:
Platinum Status in Eight Days and $800 - No Stays Required
but after august it seems like the first booking will get the 10 nights credit & then will be limited to 1 night credit for every 20 nights booked....
Platinum Status in Eight Days and $800 - No Stays Required
but after august it seems like the first booking will get the 10 nights credit & then will be limited to 1 night credit for every 20 nights booked....
I was answering the "how to get credit for group stay when MR only gives stay credits for only 1 room" question, which is not the same as "how can I get elite nights credit for booking a meeting room" question.
If one wants elite nights credit for multiple rooms, one must book at least 10 rooms for one night. If one is simply looking to pile up elite nights at little cost and without a stay, one can (at least for now) also book a meeting room.
#355
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
Thanks for the clarification. Yes, you can, at least for now, get 10 nights credit for booking a meeting room.
I was answering the "how to get credit for group stay when MR only gives stay credits for only 1 room" question, which is not the same as "how can I get elite nights credit for booking a meeting room" question.
If one wants elite nights credit for multiple rooms, one must book at least 10 rooms for one night. If one is simply looking to pile up elite nights at little cost and without a stay, one can (at least for now) also book a meeting room.
I was answering the "how to get credit for group stay when MR only gives stay credits for only 1 room" question, which is not the same as "how can I get elite nights credit for booking a meeting room" question.
If one wants elite nights credit for multiple rooms, one must book at least 10 rooms for one night. If one is simply looking to pile up elite nights at little cost and without a stay, one can (at least for now) also book a meeting room.
you are right that as far as points earning is concerned you need to book 10+ rooms for at least a night each in order to get points for all those rooms....
#356
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
i wasn't referring to your comment on how to get credit for group stays, i was referring to the fact that you don't have to book 10 rooms in order to get night credit for 10 nights....that can simply be done by booking a meeting room (for now)....
you are right that as far as points earning is concerned you need to book 10+ rooms for at least a night each in order to get points for all those rooms....
you are right that as far as points earning is concerned you need to book 10+ rooms for at least a night each in order to get points for all those rooms....
#357
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,673
And if you don't book a meeting room, you should still get the 10 nights elite credit if you have a Rewarding Events contract for 10 or more rooms in a night. You don't need a meeting room to get the 10 nights, you need a contract. If you are already booking the rooms, there is no need to add a meeting room. You can have a Rewarding Events contract with a meeting room OR 10 rooms for one or more nights. The meeting room trick is mostly useful for folks who don't book groups and are trying to pile up elite nights on the cheap.
#358
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Just like any current Marriott Rewards Platinum Premier is only a regular SPG Platinum (25 stays).
That changes on August 18 with the new Loyalty Program, of course.
#359
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
i'm a little late to this thread but i agree with you completely.....i'm sure the ambassador helps in some ways but the likelihood of the op being a big spender has a lot more to do with his good experiences than having an ambassador....
i was one of the first members to be invited to the ambassador program in 2011....i was barely spending 50 nights a year in spg properties at that time but i was a big spender....perhaps this was the reason i was invited in the first place....i had an ambassador for 6 years but i only enjoyed the program for the first couple of years because i had a great ambassador & the service worked a lot better because there were just a handful of us in the program....she was the main reason i ended up moving the majority of my stays to spg & spent well over a 100 nights a year....once the program had a published criteria & more people started becoming eligible for it, i feel the service level went down & properties stopped listening to ambassador requests....from 2013 - 2018 i had 5 different ambassadors & none of them were good enough for me to go out of my way to achieve ambassador service....i was often given incorrect information, there were delays in response & simple requests were often ignored....sometimes the ambassadors came through & i had a few good experiences but they were few & far between....
i was one of the first members to be invited to the ambassador program in 2011....i was barely spending 50 nights a year in spg properties at that time but i was a big spender....perhaps this was the reason i was invited in the first place....i had an ambassador for 6 years but i only enjoyed the program for the first couple of years because i had a great ambassador & the service worked a lot better because there were just a handful of us in the program....she was the main reason i ended up moving the majority of my stays to spg & spent well over a 100 nights a year....once the program had a published criteria & more people started becoming eligible for it, i feel the service level went down & properties stopped listening to ambassador requests....from 2013 - 2018 i had 5 different ambassadors & none of them were good enough for me to go out of my way to achieve ambassador service....i was often given incorrect information, there were delays in response & simple requests were often ignored....sometimes the ambassadors came through & i had a few good experiences but they were few & far between....
Frankly, I wish those who get credit from meetings would run their own thread on those experiences as they could exchange tips and ideas that don't apply to others who don't get involved in that. For example, earlier this week I was speaking with one of our marketing people who is a year out of college and told me "I was traveling like you last week" and explained she had set up a small event in LV and the hotel upgraded her to a great suite and sent up a bottle of champagne. She's not a regular guest -- and it was one of the big LV properties not a chain -- but the hotel wanted to reward her for the meeting. I believe SPG Pro may provide similar benefits but can't say.
Secondly, there is a thread in the SPG forum extensively discussing ambassador experiences seems to mirror your experience but I'll leave that to others.
But ... since this is a thread about ambassador experiences (and particularly since SPG properties don't know someone has an ambassador unless the ambassador contacts the property), it seems to me it ought to focus on ambassador experiences, rather than great hotel stays generally. I've had a lot of great hotel stays this year although I'd don't like to stay at St.R or RC properties -- great stays at Marriotts and JW Marriotts in Europe, Hong Kong, Chile, etc. (suites, extra gifts, notes from GM, 7 AM checkins) but those didn't having anything to do with an ambassador and I didn't contact my ambassador in connection with those stays,
For example, while I am a Marriott Plat Premier and have had an ambassador for a couple of years, I'm interested in what requests people have made to their ambassador without bashing each programs.
In the 300 posts, it looks like those requests includes the OP's request for an early check-in, to bring a large dog, to let the hotels on an upcoming trip to Japan know they are celebrating an anniversary, and to request assistance with dining points and that all those things worked well. Another poster asked his ambassador to reach out to the property and let them know he was celebrating an event. In my case, I contacted my ambassador to get assistance with a reservation which was immediately resolved and based on another posters experience, I contacted my Marriott ambassador and asked for assistance with a very late arrival at an SPG property in Europe and she was able to assist.
Are there any other specific requests those with ambassadors have made that we can share with each other?
#360
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
As I understand from learning more about staying at SPG properties, they don't have an official level beyond Platinum but extend additional benefits to Platinums when they hit certain night thresholds. An ambassador is one of those benefits for those who hit 100 nights using the SPG calculation which could include credits for multiple rooms. However, SPG properties cannot see anything beyond Platinum status unless they are contacted by an Amassador. In the Marriott world, Platinum Premier has been an official level but the threshold was unpublished and the benefits were unpublished. It certainly, at a minimum, required several years at well over 100 actual nights and I suspect the dollar threshold was higher than the new standard. Some Platinum Premiers in the MR program were also given ambassadors While I'll leave the discussion of legacy Platinum Premier to other threads, treatment has generally been very good and IMHO exceeds the experiences in this thread but can very depending on the property. The programs map Platinums who have stayed 100 nights over to Platinum Premier with an ambassador. I don't know whether that means 100 actual nights or using the SPG calculation.
You bring bring up two valid points.
Frankly, I wish those who get credit from meetings would run their own thread on those experiences as they could exchange tips and ideas that don't apply to others who don't get involved in that. For example, earlier this week I was speaking with one of our marketing people who is a year out of college and told me "I was traveling like you last week" and explained she had set up a small event in LV and the hotel upgraded her to a great suite and sent up a bottle of champagne. She's not a regular guest -- and it was one of the big LV properties not a chain -- but the hotel wanted to reward her for the meeting. I believe SPG Pro may provide similar benefits but can't say.
Secondly, there is a thread in the SPG forum extensively discussing ambassador experiences seems to mirror your experience but I'll leave that to others.
I might slightly disagree. In the Marriott world, most of us who are Plat Premiers are used to getting very good upgrades when traveling internationally. There's even a program for auto suite upgrades in Asia that I hope continues. But ... for those of us who are actually staying 100+ nights in hotels (I have around 85 actual nights year to date), upgrades are always valuable. This week, I'm two for two on MR suite upgrades into routine business properties but last week I was zero for three in routine business properties (one JW, one Westin, one W).
But ... since this is a thread about ambassador experiences (and particularly since SPG properties don't know someone has an ambassador unless the ambassador contacts the property), it seems to me it ought to focus on ambassador experiences, rather than great hotel stays generally. I've had a lot of great hotel stays this year although I'd don't like to stay at St.R or RC properties -- great stays at Marriotts and JW Marriotts in Europe, Hong Kong, Chile, etc. (suites, extra gifts, notes from GM, 7 AM checkins) but those didn't having anything to do with an ambassador and I didn't contact my ambassador in connection with those stays,
For example, while I am a Marriott Plat Premier and have had an ambassador for a couple of years, I'm interested in what requests people have made to their ambassador without bashing each programs.
In the 300 posts, it looks like those requests includes the OP's request for an early check-in, to bring a large dog, to let the hotels on an upcoming trip to Japan know they are celebrating an anniversary, and to request assistance with dining points and that all those things worked well. Another poster asked his ambassador to reach out to the property and let them know he was celebrating an event. In my case, I contacted my ambassador to get assistance with a reservation which was immediately resolved and based on another posters experience, I contacted my Marriott ambassador and asked for assistance with a very late arrival at an SPG property in Europe and she was able to assist.
Are there any other specific requests those with ambassadors have made that we can share with each other?
You bring bring up two valid points.
Frankly, I wish those who get credit from meetings would run their own thread on those experiences as they could exchange tips and ideas that don't apply to others who don't get involved in that. For example, earlier this week I was speaking with one of our marketing people who is a year out of college and told me "I was traveling like you last week" and explained she had set up a small event in LV and the hotel upgraded her to a great suite and sent up a bottle of champagne. She's not a regular guest -- and it was one of the big LV properties not a chain -- but the hotel wanted to reward her for the meeting. I believe SPG Pro may provide similar benefits but can't say.
Secondly, there is a thread in the SPG forum extensively discussing ambassador experiences seems to mirror your experience but I'll leave that to others.
I might slightly disagree. In the Marriott world, most of us who are Plat Premiers are used to getting very good upgrades when traveling internationally. There's even a program for auto suite upgrades in Asia that I hope continues. But ... for those of us who are actually staying 100+ nights in hotels (I have around 85 actual nights year to date), upgrades are always valuable. This week, I'm two for two on MR suite upgrades into routine business properties but last week I was zero for three in routine business properties (one JW, one Westin, one W).
But ... since this is a thread about ambassador experiences (and particularly since SPG properties don't know someone has an ambassador unless the ambassador contacts the property), it seems to me it ought to focus on ambassador experiences, rather than great hotel stays generally. I've had a lot of great hotel stays this year although I'd don't like to stay at St.R or RC properties -- great stays at Marriotts and JW Marriotts in Europe, Hong Kong, Chile, etc. (suites, extra gifts, notes from GM, 7 AM checkins) but those didn't having anything to do with an ambassador and I didn't contact my ambassador in connection with those stays,
For example, while I am a Marriott Plat Premier and have had an ambassador for a couple of years, I'm interested in what requests people have made to their ambassador without bashing each programs.
In the 300 posts, it looks like those requests includes the OP's request for an early check-in, to bring a large dog, to let the hotels on an upcoming trip to Japan know they are celebrating an anniversary, and to request assistance with dining points and that all those things worked well. Another poster asked his ambassador to reach out to the property and let them know he was celebrating an event. In my case, I contacted my ambassador to get assistance with a reservation which was immediately resolved and based on another posters experience, I contacted my Marriott ambassador and asked for assistance with a very late arrival at an SPG property in Europe and she was able to assist.
Are there any other specific requests those with ambassadors have made that we can share with each other?