Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Nov 13, 2018, 11:30 am
#1246
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,804
I received an email from my assigned Ambassador today. Which is pretty quick I think, I just crossed the threshold over the weekend.
The email was the standard introduction and then a series of questions on my preferences.
Looks like I got assigned from someone in the 402 area code, and I am in Ontario Canada.
The email was the standard introduction and then a series of questions on my preferences.
Looks like I got assigned from someone in the 402 area code, and I am in Ontario Canada.
I never got asked my preferences by my ambassador.
(only set those preferences about room and pillows etc on the apps)
Nov 13, 2018, 11:31 am
#1247
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Starwood had a policy that if you received an upgrade, you were entitled to the benefits that came with that room, regardless of how you got there. The Lurkers have also confirmed this and gotten involved when rogue properties tried to deny benefits.
I would ask the Lurkers whether this policy is still in place and whether they can intervene on your behalf.
I would ask the Lurkers whether this policy is still in place and whether they can intervene on your behalf.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Nov 13, 2018, 11:34 am
#1248
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,804
Any chance to know what would be the upgrade policy for legacy Marriott properties ?
Thanks!
Thanks!
Nov 13, 2018, 12:00 pm
#1249
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
The policy is still in place with regard to legacy SPG properties; however, this is a legacy MR property so it would have to be escalated through legacy Marriott customer service since - at the moment - we are unable to open cases on those hotels.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
That’s most surprising and extremely disappointing that Marriott has integrated the loyalty programs and yet isn’t yet applying the same basic upgrade policy standards to the bulk of both legacy portfolios. I can appreciate minor benefit differences, like RC Clubs and breakfast not being included for the normal Plat benefits, and even that only Plat Premiers are eligible for RC suite upgrades (though it still is a bit silly to me).
But the concept that a room or suite upgrade anywhere should be given the full benefits for the upgraded room or suite seem so obvious that not offering that feels incredibly petty and cheap.
Also, the fact that Lurkers can’t open a case on legacy Marriott properties after the integration (which follows 2 years of planning!) smacks of even further incompetence and downright negligence on the part of Marriott leadership and IT. Marriott is obviating one of the greatest customer service strengths of SPG by hamstringing the Lurkers.
Nov 13, 2018, 12:47 pm
#1250
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Thanks, William.
That’s most surprising and extremely disappointing that Marriott has integrated the loyalty programs and yet isn’t yet applying the same basic upgrade policy standards to the bulk of both legacy portfolios. I can appreciate minor benefit differences, like RC Clubs and breakfast not being included for the normal Plat benefits, and even that only Plat Premiers are eligible for RC suite upgrades (though it still is a bit silly to me).
But the concept that a room or suite upgrade anywhere should be given the full benefits for the upgraded room or suite seem so obvious that not offering that feels incredibly petty and cheap.
Also, the fact that Lurkers can’t open a case on legacy Marriott properties after the integration (which follows 2 years of planning!) smacks of even further incompetence and downright negligence on the part of Marriott leadership and IT. Marriott is obviating one of the greatest customer service strengths of SPG by hamstringing the Lurkers.
There's a reason there are so many rabid SPG members. Company policy is one, Starwood Lurkers is another.
Nov 13, 2018, 12:48 pm
#1251
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Thanks, William.
That’s most surprising and extremely disappointing that Marriott has integrated the loyalty programs and yet isn’t yet applying the same basic upgrade policy standards to the bulk of both legacy portfolios. I can appreciate minor benefit differences, like RC Clubs and breakfast not being included for the normal Plat benefits, and even that only Plat Premiers are eligible for RC suite upgrades (though it still is a bit silly to me).
But the concept that a room or suite upgrade anywhere should be given the full benefits for the upgraded room or suite seem so obvious that not offering that feels incredibly petty and cheap.
Apologies if I wasn't clear, but I just do not know how legacy Marriott customer service handles these complaints. For all, I know it is exactly the same.
Also, the fact that Lurkers can’t open a case on legacy Marriott properties after the integration (which follows 2 years of planning!) smacks of even further incompetence and downright negligence on the part of Marriott leadership and IT. Marriott is obviating one of the greatest customer service strengths of SPG by hamstringing the Lurkers.
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Nov 13, 2018, 4:42 pm
#1252
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
J.W. Marriott Grosvenor House. A suite night award certificate cleared for the premium park suite, the second-highest category of suites. Basically, the hotel told me I had a "free upgrade" and, as such, wasn't entitled to any of the benefits or privileges that come with suites at this property. For three nights I didn't receive turndown service.
Yes, I communicated my disappointment with the property as well as the ambassador. Here is what the ambassador said:
Here was my response:
Yes, I communicated my disappointment with the property as well as the ambassador. Here is what the ambassador said:
Here was my response:
Nov 13, 2018, 4:49 pm
#1253
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
This management team is operating tone deaf and without any perspective for why they look so petty and foolish. When a St Regis can upgrade any Plat to a suite and thereby give them butler service, let alone the other benefits of the room, there’s no reason their pitiful excuse for a luxury hotel cannot do remotely the same with mere turndown service. Except for being pitifully cheap.
And one wonders why so many in the luxury arena laugh whenever anyone tries to put JW Marriott as a proper luxury brand. This is yet another case in point.
Nov 13, 2018, 6:59 pm
#1254
Join Date: Jun 2004
Programs: Marriott/Starwood Lifetime Titanium, Hilton HHonors Diamond, IHG Spire, United Premier Silver
Posts: 707
I asked my ambassador about the lounges in the resorts and who gets access to them if it is not platinum premier members anymore. It sounds as if it is turning into a paid benefit (book the club room and you enjoy the lounge access). I recall thinking okay, well it is likely similar to Hilton where if you get upgraded to the suite on the club floor, then you get lounge access. But it sounds like, from what I am reading here, that is not the case and Hilton holds superior in terms of this benefit. That is a shame as it conveys to the platinum and platinum premier members that their loyalty really means very little anymore.
Nov 13, 2018, 7:18 pm
#1255
Join Date: Jun 2000
Location: toronto
Posts: 914
do I prefer beer, wine, soda, water, etc..
any preferred drinks,
what is my favourite form of ‘indulgences’
any special occasions coming up
stuff like that.
Nov 14, 2018, 1:43 am
#1256
Join Date: Nov 2007
Programs: LH*G, FB*G, IC *free minibar*, SLH, RC 5C-Club, LHW, and a lot of others
Posts: 536
Nov 14, 2018, 1:57 am
#1257
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,804
I didnt get that as well. My amb only mentioned that if I happen to have any upcoming special occassion stays let her know. And also inform her on any booking I made myself through the apps.
Nov 14, 2018, 8:49 am
#1258
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
Thanks, William.
That’s most surprising and extremely disappointing that Marriott has integrated the loyalty programs and yet isn’t yet applying the same basic upgrade policy standards to the bulk of both legacy portfolios. I can appreciate minor benefit differences, like RC Clubs and breakfast not being included for the normal Plat benefits, and even that only Plat Premiers are eligible for RC suite upgrades (though it still is a bit silly to me).
But the concept that a room or suite upgrade anywhere should be given the full benefits for the upgraded room or suite seem so obvious that not offering that feels incredibly petty and cheap.
Also, the fact that Lurkers can’t open a case on legacy Marriott properties after the integration (which follows 2 years of planning!) smacks of even further incompetence and downright negligence on the part of Marriott leadership and IT. Marriott is obviating one of the greatest customer service strengths of SPG by hamstringing the Lurkers.
I've been informed twice that 100 nights at SPG equates to ambassador qualification for 2018 regardless of spend.
Spouse is sitting at 103 nights and she will not qualify for ambassador for 2018 as she has to meet the spend requirement because hers are Marriott nights. ...???
Didn't Marriott buy Starwood?
Nov 14, 2018, 9:22 am
#1259
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Would you like to know what else is extremely disappointing?
I've been informed twice that 100 nights at SPG equates to ambassador qualification for 2018 regardless of spend.
Spouse is sitting at 103 nights and she will not qualify for ambassador for 2018 as she has to meet the spend requirement because hers are Marriott nights. ...???
Didn't Marriott buy Starwood?
I've been informed twice that 100 nights at SPG equates to ambassador qualification for 2018 regardless of spend.
Spouse is sitting at 103 nights and she will not qualify for ambassador for 2018 as she has to meet the spend requirement because hers are Marriott nights. ...???
Didn't Marriott buy Starwood?
SPG had an established and published Ambassador program with defined benefits that required staying 100 nights at legacy SPG hotels. Marriott didn’t offer a published Ambassador program until the Aug 18 integration.
For only 2018, your wife therefore has 2 options to reach Ambassador status. She can either have 100 nights entirely in legacy SPG hotels, qualifying under the last time under legacy SPG rules, or she can have 100 nights between both SPG and Marriott legacy hotels but with the $20K spending threshold. That is more than fair and generous.
Of course, starting in 2019, everyone has to qualify with the $20K spend threshold, anyway.
Nov 14, 2018, 9:23 am
#1260
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Would you like to know what else is extremely disappointing?
I've been informed twice that 100 nights at SPG equates to ambassador qualification for 2018 regardless of spend.
Spouse is sitting at 103 nights and she will not qualify for ambassador for 2018 as she has to meet the spend requirement because hers are Marriott nights. ...???
Didn't Marriott buy Starwood?
I've been informed twice that 100 nights at SPG equates to ambassador qualification for 2018 regardless of spend.
Spouse is sitting at 103 nights and she will not qualify for ambassador for 2018 as she has to meet the spend requirement because hers are Marriott nights. ...???
Didn't Marriott buy Starwood?