Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Nov 5, 2018, 3:07 pm
#1096
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,033
Nov 5, 2018, 3:38 pm
#1097
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,373
NO, MR legacy LTP (which automatically became LTPP in the new combined program on August 18th) is 750 nights and 2,000,000 lifetime points. There was never a years of elite status requirement before the merger, although farther back (when the points requirement was higher too) twelve years of MR membership in the program (at any level) were required.
Nov 5, 2018, 3:42 pm
#1098
Join Date: Dec 2007
Location: SFO
Posts: 4,911
The general ambassador line has been excellent for me so far, might try that instead of your assigned ambassador.
Nov 5, 2018, 4:00 pm
#1099
Join Date: Dec 2014
Programs: DL Diamond and MM, UA 1K, Marriott LTT
Posts: 133
Nov 5, 2018, 5:59 pm
#1100
Join Date: Dec 2014
Programs: DL Diamond and MM, UA 1K, Marriott LTT
Posts: 133
Contacted the Ambassador and told them to remove me from the program. Surprisingly, this is the 1st time they did not ask if they could book a room for me.
Nov 5, 2018, 6:04 pm
#1101
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
So, the end of this is that OP did not want to participate in a program. He apparently contacted Marriott several times and was each time referred to the program. He finally called the program and was removed. Not so hard.
Nov 5, 2018, 6:16 pm
#1102
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,373
Still, it's sad that Starriott didn't care that one of its best customers wants no part of their highly publicized "best" customer service personnel. One would have hoped that a Starriott executive would have wanted to ask the OP about his/her experiences with Ambassador service and why it wan't acceptable.
Last edited by MSPeconomist; Nov 5, 2018 at 7:47 pm Reason: typos
Nov 5, 2018, 7:30 pm
#1103
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Curious OP ... where was your ambassador based?
Nov 5, 2018, 7:40 pm
#1104
Join Date: Dec 2014
Programs: DL Diamond and MM, UA 1K, Marriott LTT
Posts: 133
Nov 5, 2018, 7:49 pm
#1105
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,373
Nov 5, 2018, 7:54 pm
#1106
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Nov 5, 2018, 8:28 pm
#1107
Join Date: Nov 2003
Location: ORD / MDW / FLL
Programs: DL DM/1MM, AA EXP, SPG Platinum, Hyatt Platinum, Marriott Platinum
Posts: 2,295
I feel the OP's pain. My ambassador is absolutely worthless. IF she responds to me communications (and that's a big if) she has taken up to seven (7) days to respond. Given the sh@tshow that is Marriott.com right now I was hoping that my Ambassador could help me navigate this. No such luck. She hasn't been able to help with award nights. She hasn't been able to help with specific pre-arrival needs. She's been absolutely worthless.
Personally, I find it insulting that Marriott offers this benefit and then allows it to add absolutely not value. As a result of the Ambassador's poor service I have actually routed business away from Marriott and to Hilton.
Personally, I find it insulting that Marriott offers this benefit and then allows it to add absolutely not value. As a result of the Ambassador's poor service I have actually routed business away from Marriott and to Hilton.
Nov 5, 2018, 10:41 pm
#1108
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,656
its only been a little over 2 weeks so far but my experience with my ambassador has been positive....this is the same ambassador i had in 2017 & the experience then was very average....this time around she has been more active & has been constantly reaching out to the properties where i am staying....i think she had just joined spg when she was assigned to me earlier & was struggling a bit....now she seems to know her way around the program.....hopefully this will be a much better experience....
Last edited by Keyser; Nov 7, 2018 at 8:37 am
Nov 6, 2018, 1:22 am
#1109
Join Date: May 2018
Location: Muscat/Doha/Manchester
Programs: Oman Air Gold, Qatar Airways Platinum, Marriott Ambassador, HH Diamond, GHA Black, Hyatt Globalist
Posts: 432
I have done likewise, I have status matched at Hilton and staying at Hilton and Doubletrees at the moment and been quite impressed.
My ambassador is utterly useless and never around, I have someone else filling in for him most of the time and they haven't got a clue.
I recently had three events where they could have done something nice (My bday, My sons first bday and my wedding anniversary) and my ambassador didnt even send an email about it despite me requesting for them to communicate to the hotel prior to our arrivals before my sons bday and the wedding anniversary (both properties however did do something as I reached out to them myself (Al Bustan Palace and St Regis Doha both were excellent)) but they had received/heard nothing from my ambassador).
My experience do not bother with the ambassador program and end your SPG/Marriott nights at 75 and try to get loyalty elsewhere.
My ambassador is utterly useless and never around, I have someone else filling in for him most of the time and they haven't got a clue.
I recently had three events where they could have done something nice (My bday, My sons first bday and my wedding anniversary) and my ambassador didnt even send an email about it despite me requesting for them to communicate to the hotel prior to our arrivals before my sons bday and the wedding anniversary (both properties however did do something as I reached out to them myself (Al Bustan Palace and St Regis Doha both were excellent)) but they had received/heard nothing from my ambassador).
My experience do not bother with the ambassador program and end your SPG/Marriott nights at 75 and try to get loyalty elsewhere.
Nov 6, 2018, 2:05 am
#1110
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
I feel the OP's pain. My ambassador is absolutely worthless. IF she responds to me communications (and that's a big if) she has taken up to seven (7) days to respond. Given the sh@tshow that is Marriott.com right now I was hoping that my Ambassador could help me navigate this. No such luck. She hasn't been able to help with award nights. She hasn't been able to help with specific pre-arrival needs. She's been absolutely worthless.
Personally, I find it insulting that Marriott offers this benefit and then allows it to add absolutely not value. As a result of the Ambassador's poor service I have actually routed business away from Marriott and to Hilton.
Personally, I find it insulting that Marriott offers this benefit and then allows it to add absolutely not value. As a result of the Ambassador's poor service I have actually routed business away from Marriott and to Hilton.
I have done likewise, I have status matched at Hilton and staying at Hilton and Doubletrees at the moment and been quite impressed.
My ambassador is utterly useless and never around, I have someone else filling in for him most of the time and they haven't got a clue.
I recently had three events where they could have done something nice (My bday, My sons first bday and my wedding anniversary) and my ambassador didnt even send an email about it despite me requesting for them to communicate to the hotel prior to our arrivals before my sons bday and the wedding anniversary (both properties however did do something as I reached out to them myself (Al Bustan Palace and St Regis Doha both were excellent)) but they had received/heard nothing from my ambassador).
My experience do not bother with the ambassador program and end your SPG/Marriott nights at 75 and try to get loyalty elsewhere.
My ambassador is utterly useless and never around, I have someone else filling in for him most of the time and they haven't got a clue.
I recently had three events where they could have done something nice (My bday, My sons first bday and my wedding anniversary) and my ambassador didnt even send an email about it despite me requesting for them to communicate to the hotel prior to our arrivals before my sons bday and the wedding anniversary (both properties however did do something as I reached out to them myself (Al Bustan Palace and St Regis Doha both were excellent)) but they had received/heard nothing from my ambassador).
My experience do not bother with the ambassador program and end your SPG/Marriott nights at 75 and try to get loyalty elsewhere.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]