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Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

Marriott Bonvoy ‘Ambassador Elite’ Level : Ambassador experiences [Master Thread]

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Old Jan 2, 20, 9:43 pm   -   Wikipost
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Ambassador Service general email address: [email protected]

Ambassador Service general phone line (USA): (866) 924-9885

Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156

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Old Sep 19, 18, 11:45 pm
  #796  
 
Join Date: Nov 2014
Location: Nomad
Programs: A3*G, TK*G, UIA PremEY Silv, CX Silv, Hyatt Diam, , Skyteam Elite+,HH Diam, SPG Plat100, EK Silv
Posts: 1,316
Talking

Originally Posted by bhrubin View Post


Asking whether an Ambassador is attractive on a thread devoted to the Ambassador service is pretty inappropriate and sexist to me.

Recounting in a review what I actually did while staying at a hotel isn’t the same thing. That is a false equivalency. It isn’t sexist to flirt with someone I did think was attractive. Nor is it sexist to mention that I had done so. I didn’t ask anyone to rate anyone else.
It's not a sexist question, it's a "men having a beer" kind of question and bringing nothing on the ambassador topic.
Congrats for the flirt with the hotel guy I will read the review sounds interesting )))
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Old Sep 20, 18, 10:47 am
  #797  
 
Join Date: Sep 2014
Location: TPA/DFW
Programs: AA EXP, MB LTTE/A HH DIA, DL
Posts: 1,217
We have contact!

Spoke with my new ambassador today. I think I hit the jackpot as she's a 10 year vet, 9 as an SPG ambassador.

We had a rather lengthy call that was quite informative. In addition to explaining the benefits, she helped me with a few issues on my spouse's account. She, by a wide margin, is the most knowledgeable Marriott representative to whom I've had the pleasure of speaking.
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Old Sep 20, 18, 11:14 am
  #798  
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Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,754
For the record, I also received the same “welcome to Ambassador service” and new Ambassador introduction email despite obviously already having my amazing Ambassador. (I actually recognized the name of this new Ambassador as one who sometimes responded to me from the general Ambassador team whenever my Ambassador was unavailable.)

I emailed her back to clarify that I already have an Ambassador. I had a response in a few minutes apologizing for the obvious error and thanking me for my understanding. She clearly already knows my Ambassador, too.

As another data point on Ambassador locations, she said she’s in St. Thomas, ON, Canada.
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Old Sep 20, 18, 11:33 am
  #799  
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Join Date: Jun 2003
Location: La Jolla, CA
Programs: Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond (C) Hyatt Explorist (M)
Posts: 2,578
A data point on recognition of Ambassador status. I was speaking to a front desk agent at the Laguna Cliffs Marriott about an early check in. I asked her out of curiosity if she was able to see my status on her screen. "Oh yes- Mrs. X, I can see that you are Marriott Platinum and that you have over 2 million points in your account!" I prodded her further and asked if she could see I was Premiere Elite with Ambassador. "I can see you are Platinum Premiere Elite but not Ambassador." Without a notation, like the Westin Carlsbad made, it doesn't appear to be visible yet. By the way, she really didn't seem to distinguish between Platinum and PPE.
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Old Sep 20, 18, 11:43 am
  #800  
 
Join Date: Mar 2015
Posts: 1,322
Originally Posted by damon88 View Post
A data point on recognition of Ambassador status. I was speaking to a front desk agent at the Laguna Cliffs Marriott about an early check in. I asked her out of curiosity if she was able to see my status on her screen. "Oh yes- Mrs. X, I can see that you are Marriott Platinum and that you have over 2 million points in your account!" I prodded her further and asked if she could see I was Premiere Elite with Ambassador. "I can see you are Platinum Premiere Elite but not Ambassador." Without a notation, like the Westin Carlsbad made, it doesn't appear to be visible yet. By the way, she really didn't seem to distinguish between Platinum and PPE.
In my wife's experience there is very little difference on the Marriott side between Platinum and Platinum Premier.

Many many time my wife has been told that Front Desk Associates were being trained that Platinum Premier is essentially Platinum and as such there is very little difference.
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Old Sep 20, 18, 1:07 pm
  #801  
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Join Date: Apr 2005
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I stayed at Westin and Sheraton in past two weeks. Both hotel asked why didn't I get my personal assistant to call them for requests. I guess they meant the Ambassadors (titles...titles). Hotel manager came out said hi and I asked about how the merger was going. At the Westin, staff was still getting used to the many levels of Platinum. The number of levels went expanded somewhat. At both hotels I asked if their training material ever talked about Five Star status that doesn't have a metal attached. Both says they have not heard of such status (they are SPG legacy properties and former SPG members like myself didn't know these things netiher). They did show me screen on various codes for status. VIP 5 is showing. I wonder if there is VIP4 or VIP 3 or VIP 1... The Sheraton is adjusting and just refereed me as Platinum VIP (they have all my stay records over the decade). Both hotels say they personalize service request if they get a call from these Ambassadors. Both managers says it's rare to see a VIP level guest and if you have an Ambassador, you're already on the top of the list.

Westin was an all suite hotel and I got one of the better suites in a high floor. Sheraton gave me a suite with an Ocean view which I requested a downgrade back to a room for personal reasons. So if you thought Marriott's Five Star gets you a red carpet treatment with penthouse upgrades while paying discounted corporate rates.... those dreams can be shattered now.

After both hotels reaffirm the value of an ambassador, I called the SPG Plat line to do some booking modifications. After that, I asked if they can give me the Ambassador phone line and who the heck is my Ambassador? Like did I get assigned a Cantonese speaking one from Hong Kong or a Mandarin speaking one from China (I don't speak that language) or a Japanese speaking one from Japan? So the Plat concierge tracked the guy down and I was connected to him. He spoke English and based in North America. He says he has helped Director level (ie Marriott Five Star) members as well as Platinum Premier level members. There isn't much gap between Marriott's Five Star and Platinum Premier with Ambassador. Normally, Corporate Directors get Marriott Five Star and it's pretty discretely offered and subject to review. My app says status valid to 2020. He's not seeing anything particular on my profile and if status was granted for political reasons, he's normally doesn't dig into politics. I am happy just having an ambassador and I left it at that. I was on his reach out list and he was going alphabetically from A to Z and.... well... many Chinese family names starts with "X", Y, and Z. I was on his list to eventually get in contact but now I am in contact and have an ambassador and I got the Ambassador group 1-800 phone.

Moral of the story: Those who qualify but not yet got an Ambassador, you can call out to the Platinum Concierge and get you linked to one. If you got Ambassador status accidentally, you can be pro-active and enjoy the ambassador services while you have it.
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Last edited by yeunganson; Sep 20, 18 at 1:13 pm
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Old Sep 20, 18, 1:13 pm
  #802  
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Join Date: Jun 2003
Location: La Jolla, CA
Programs: Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond (C) Hyatt Explorist (M)
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Originally Posted by kmersh View Post
In my wife's experience there is very little difference on the Marriott side between Platinum and Platinum Premier.

Many many time my wife has been told that Front Desk Associates were being trained that Platinum Premier is essentially Platinum and as such there is very little difference.
Yes. I got that feeling. I was inquiring about late checkout (not guaranteed because they are a “Resort” and she told me
“ We always give top priority to our Platinum guests Mrs. X!”
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Old Sep 20, 18, 1:53 pm
  #803  
 
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,561
I heard from my new ambassador a few days ago as well. She seemed great, but unfortunately she's from the Marriott side and my stays are probably 90%+ SPG. I asked her about a few issues I had with SNAs and points posting, and was told that she'd need to check with the SPG side of things because their systems still aren't integrated. Hopefully this gets better in the future, but initially it likely won't be that helpful for me until she can look into and manage SPG matters on her own.
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Old Sep 20, 18, 2:05 pm
  #804  
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Originally Posted by spgplat21 View Post
I heard from my new ambassador a few days ago as well. She seemed great, but unfortunately she's from the Marriott side and my stays are probably 90%+ SPG. I asked her about a few issues I had with SNAs and points posting, and was told that she'd need to check with the SPG side of things because their systems still aren't integrated. Hopefully this gets better in the future, but initially it likely won't be that helpful for me until she can look into and manage SPG matters on her own.
I honestly think the problems you mention are less to do with her being from the Marriott side and almost all to do with everyone being stymied by the IT issues from the Aug 18 merge.

Everyone knows I love my Ambassador. And she still has had all sorts of delays getting things done post-Aug 18 that previously took her no time at all. It isn't that an Ambassador is from the SPG or Marriott side that is causing problems or delays; it's that all Ambassadors are suffering from the inability of their systems to do what they're supposed to do because of the continuing IT mess.

I encourage you to rely on your Ambassador but to have patience and understanding--much of what isn't working isn't something they can resolve. When we stop blaming the Ambassadors for the problems caused by the system IT, they really do appreciate it, too.
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Old Sep 20, 18, 3:24 pm
  #805  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by damon88 View Post
A data point on recognition of Ambassador status. I was speaking to a front desk agent at the Laguna Cliffs Marriott about an early check in. I asked her out of curiosity if she was able to see my status on her screen. "Oh yes- Mrs. X, I can see that you are Marriott Platinum and that you have over 2 million points in your account!" I prodded her further and asked if she could see I was Premiere Elite with Ambassador. "I can see you are Platinum Premiere Elite but not Ambassador." Without a notation, like the Westin Carlsbad made, it doesn't appear to be visible yet. By the way, she really didn't seem to distinguish between Platinum and PPE.
There is certainly some inconsistency and it seems difficult to understand why some FDA's can't understand the difference between an X4 and a P6 ... (X4 is PPE). That being said, in both my stays at that property they have preassigned great suites under the pre 8/18 program. I can't remember whether they said anything about being a Plat vs a Plat Premier but the suite preassignment suggests they recognized the difference. I didn't ask my ambassador to assist on either stay.

And ... you can ask her is she sees an M0 at the end of the line discussing statuses and preferences. That's the indicator for ambassador but its very rare for anyone to know what that is.
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Old Sep 20, 18, 5:12 pm
  #806  
 
Join Date: Sep 2014
Location: TPA/DFW
Programs: AA EXP, MB LTTE/A HH DIA, DL
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Originally Posted by bhrubin View Post
As another data point on Ambassador locations, she said she’s in St. Thomas, ON, Canada.
That’s where mine works. I’m pretty sure she works remotely from home.
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Old Sep 20, 18, 9:42 pm
  #807  
 
Join Date: Aug 2018
Location: Costa Rica / New York
Programs: Bonvoy Titanium, Copa ConnectMiles Platinum, United Gold
Posts: 28
Got an email about the ambassador program a week ago saying that I would hear from my ambassador within the next week. Glad I've been comfortably waiting at a Hilton since I haven't heard anything from anyone yet even after achieving ambassador about a month ago
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Old Sep 20, 18, 9:52 pm
  #808  
 
Join Date: Jun 2004
Programs: Marriott/Starwood LPP+A, Hilton HHonors Diamond, IHG Platinum, United Premier Silver
Posts: 696
What, exactly, is the role of the Ambassador?

This is my first year with one and I received an email from my assigned Ambassador this afternoon. Her email was welcoming but I am not certain that I really understand from it what to turn to her for vs. calling the platinum line. Are Ambassadors just handling details about upcoming reservations (this is what I thought) or for general account assistance?

I am currently on a stay and I needed some urgent assistance from the platinum line regarding rewards from this stay, but could not reach a person after an hour, so I called the line for the Ambassadors, even though I did not have one assigned. The gentleman who answered was generous and gracious, offering to become my Interim Ambassador until I was assigned one. He assisted me with the rewards issue that I had and offered additional assistance. My account is a mess right now with some reservations not showing, some reservations that I canceled not refunding points, etc. and I asked his assistance with those reservations and points and he took care of them. Is this an inappropriate use of an Ambassador?
I am hoping to better understand the scope of the role of the Ambassador since, now that I have one, I wish to not overuse her for things that should be done by the platinum desk, but by all means, if she is there for such matters, it is much easier and I am hopeful that she will be more knowledgeable than a CSR at the platinum desk.

EDIT: I just re-read my introductory email from my Ambassador and it really sounds like it is just about having highly personalized service during my stays. I'm not precisely sure what that means but have a general idea. There was quite a lot in the email, however, about the ability to opt out and respecting privacy and security, so I am curious what opting in entails. I assume it is a profile that I fill out, but after reading the email, I was left to wonder if they are going to search for public records and social media posts to discover my tastes!

Last edited by sinfonia; Sep 20, 18 at 10:08 pm
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Old Sep 20, 18, 10:21 pm
  #809  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by sinfonia View Post
EDIT: I just re-read my introductory email from my Ambassador and it really sounds like it is just about having highly personalized service during my stays. I'm not precisely sure what that means but have a general idea. There was quite a lot in the email, however, about the ability to opt out and respecting privacy and security, so I am curious what opting in entails. I assume it is a profile that I fill out, but after reading the email, I was left to wonder if they are going to search for public records and social media posts to discover my tastes!
Most of us -- except for one or perhaps two posters -- are also curious what that means

As for the opt out language, some of us have received that and others haven't. Is your account with a European address?
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Old Sep 20, 18, 11:24 pm
  #810  
 
Join Date: Jun 2004
Programs: Marriott/Starwood LPP+A, Hilton HHonors Diamond, IHG Platinum, United Premier Silver
Posts: 696
Originally Posted by C17PSGR View Post
As for the opt out language, some of us have received that and others haven't. Is your account with a European address?
Mine appears to be an American address.
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