Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Sep 19, 2018, 5:16 pm
#781
Join Date: May 2017
Location: Pittsburgh, PA
Programs: Marriott Titanium Elite (Lifetime Gold), United 1K
Posts: 128
Was just assigned by Ambassador today, sent him a quick request, and he responded within 15 minutes. So far, so good... now let's see if it holds up.
I requested to not be placed in a wheelchair-accessible room in the future (as you can't select an option in your room preference to exclude them). I've had them a lot frequently, and nothing wrong with the rooms in particular, but I always end up having issues with my shower that I'm trying to avoid. I'd hate to ask for this at check-in each time as I don't want it to come off wrong.
I requested to not be placed in a wheelchair-accessible room in the future (as you can't select an option in your room preference to exclude them). I've had them a lot frequently, and nothing wrong with the rooms in particular, but I always end up having issues with my shower that I'm trying to avoid. I'd hate to ask for this at check-in each time as I don't want it to come off wrong.
Sep 19, 2018, 5:24 pm
#782
Join Date: Oct 2009
Posts: 502
i dont think that word means what you think it means. it isnt like he is going to tell him to request a new one based on her looks (or maybe he would but he didnt there)
regardless, was it sexism because you flirted with the food manager based on his looks? https://www.flyertalk.com/forum/30153315-post596.html
regardless, was it sexism because you flirted with the food manager based on his looks? https://www.flyertalk.com/forum/30153315-post596.html
Sep 19, 2018, 5:49 pm
#783
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
i dont think that word means what you think it means. it isnt like he is going to tell him to request a new one based on her looks (or maybe he would but he didnt there)
regardless, was it sexism because you flirted with the food manager based on his looks? https://www.flyertalk.com/forum/30153315-post596.html
regardless, was it sexism because you flirted with the food manager based on his looks? https://www.flyertalk.com/forum/30153315-post596.html
Recounting in a review what I actually did while staying at a hotel isn’t the same thing. That is a false equivalency. It isn’t sexist to flirt with someone I did think was attractive. Nor is it sexist to mention that I had done so. I didn’t ask anyone to rate anyone else.
Last edited by bhrubin; Sep 19, 2018 at 6:07 pm
Sep 19, 2018, 6:09 pm
#784
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
My ambassador retired August 31.
Like others, I received an email today from my new ambassador, who looks to have a background at Marriott working on the property side.
Nice email but no powerpoint, questionaire, or opt-in info.
For the posters who referenced that -- is your account EU based? Presuming this is a GDPR issue regarding exchanging information with the property.
And ... as to the comment above, the priorities people have heard about sound nice and I hope they are right.
That being said, absent a call by an ambassador, SPG properties don't know whether someone has an ambassador because that information (or different levels of plat) is not in the reservation on the SPG Lightspeed system. On the Marriott side, it is there for the hotel to see in the Marsha system, but they have not (other than in one case) noted in the couple hundred stays with Marriott since having an ambassador. That being said, some GM's at legacy Marriott properties track incoming PPE's and upgrade them in advance. Others don't. I've had five stays in legacy Marriott properties since August 18 -- most have recognized that I am a PPE but no reference to having an ambassador. Consistent with my pre- August 18 suite upgrade rate at legacy Marriott properties, two of the five stays involved upgrade to excellent suites. The other three, I was preupgraded to the concierge floors but not offered a suite (these three hotels were in the range of three suites and three hundred rooms -- lots of threes!)
So ... I continue to be under the impression that neither legacy MR nor legacy SPG properties will know or do anything by virtue of having an ambassador status -- since they don't know -- unless the ambassador contacts the property often at the behest of the guest. BHR seems to contact his ambassador regularly and ask for their assistance and they contact the property. In my case, I have 105 actual nights YTD with 80-90 stays, and I my case I don't have time to reach out to my ambassador 90 times a year. Of course, I was pre-August 18, still getting excellent upgrades at legacy MR properties as a PPE so hoping it will continue despite the significant increase in PPE numbers post August 18.
And I certainly share BHR's hope that his upgrade priority list is correct.
Like others, I received an email today from my new ambassador, who looks to have a background at Marriott working on the property side.
Nice email but no powerpoint, questionaire, or opt-in info.
For the posters who referenced that -- is your account EU based? Presuming this is a GDPR issue regarding exchanging information with the property.
And ... as to the comment above, the priorities people have heard about sound nice and I hope they are right.
That being said, absent a call by an ambassador, SPG properties don't know whether someone has an ambassador because that information (or different levels of plat) is not in the reservation on the SPG Lightspeed system. On the Marriott side, it is there for the hotel to see in the Marsha system, but they have not (other than in one case) noted in the couple hundred stays with Marriott since having an ambassador. That being said, some GM's at legacy Marriott properties track incoming PPE's and upgrade them in advance. Others don't. I've had five stays in legacy Marriott properties since August 18 -- most have recognized that I am a PPE but no reference to having an ambassador. Consistent with my pre- August 18 suite upgrade rate at legacy Marriott properties, two of the five stays involved upgrade to excellent suites. The other three, I was preupgraded to the concierge floors but not offered a suite (these three hotels were in the range of three suites and three hundred rooms -- lots of threes!)
So ... I continue to be under the impression that neither legacy MR nor legacy SPG properties will know or do anything by virtue of having an ambassador status -- since they don't know -- unless the ambassador contacts the property often at the behest of the guest. BHR seems to contact his ambassador regularly and ask for their assistance and they contact the property. In my case, I have 105 actual nights YTD with 80-90 stays, and I my case I don't have time to reach out to my ambassador 90 times a year. Of course, I was pre-August 18, still getting excellent upgrades at legacy MR properties as a PPE so hoping it will continue despite the significant increase in PPE numbers post August 18.
And I certainly share BHR's hope that his upgrade priority list is correct.
Last edited by C17PSGR; Sep 19, 2018 at 6:20 pm
Sep 19, 2018, 6:30 pm
#785
Join Date: Oct 2009
Posts: 502
Asking whether an Ambassador is attractive on a thread devoted to the Ambassador service is pretty inappropriate and sexist to me.
Recounting in a review what I actually did while staying at a hotel isn’t the same thing. That is a false equivalency. It isn’t sexist to flirt with someone I did think was attractive. Nor is it sexist to mention that I had done so. I didn’t ask anyone to rate anyone else.
Recounting in a review what I actually did while staying at a hotel isn’t the same thing. That is a false equivalency. It isn’t sexist to flirt with someone I did think was attractive. Nor is it sexist to mention that I had done so. I didn’t ask anyone to rate anyone else.
im fine if hotel reviews going forward on FT will include how attractive the employees are on any given stay but something tells me that wont last long.
maybe as further posters share with us about their ambassadors they will just say how darn cute/hot/adorable they are in their original post to save people from asking and better align with the bar you set in reviewing employees on a personal review level.
Sep 19, 2018, 7:49 pm
#786
Join Date: Jan 2012
Posts: 96
Hi smgainey，
We would like to help contact the Ambassador team for you if you could provide your account number to us via private mail here or by email below. If you could also provide the hotel name and dates when standard room is available for cash but not available for award reservation, we would look into this as well.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
We would like to help contact the Ambassador team for you if you could provide your account number to us via private mail here or by email below. If you could also provide the hotel name and dates when standard room is available for cash but not available for award reservation, we would look into this as well.
Best Regards,
Christina Zhou
Social Media Specialist
Marriott International
[email protected]
Sep 19, 2018, 7:51 pm
#787
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Deleted: no longer relevant
Last edited by Kobetraveller; Oct 8, 2018 at 3:44 pm Reason: Quoting error
Sep 19, 2018, 9:19 pm
#788
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,804
Ah and forget to mention the crappy powerpoint enclosed with ambassador picture and informations about her tastes, etc... (who cares???) and of course not up to date, it's a Starwood document )))
They are really bad... sorry to be rude, but this company is really a crap hole.
Members can at least put a face to the person that they will speak to either by email or phone.
And if the interest are closely matched, the ambassador might can provide more detailed suggestions about that.
Btw, 6 days from the email, I still havent receive email from the ambassador team about who will be my ambassador.
But since I dont have any travel plan that involve marwood property next month I can wait without issue.
Sep 19, 2018, 9:20 pm
#789
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,804
Post removed as it a double post .....
Last edited by kaizen7; Sep 19, 2018 at 9:21 pm Reason: double post
Sep 19, 2018, 9:22 pm
#790
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,804
So.. I called them... took them 20 minutes (on hold) to come back to me and telling me : "we don't know who is your ambassador, sounds that you have 2, one for each program".
They will escalade the bug but sounds that we got a marriott IT miracle here, they assign new ambassador in the marriott side to ex-SPG ambassador guests... creating confusing and mess.
Waiting for the supervisor email with explanation and "who is my ambassador" and will report here.
anyone in the same situation?
They will escalade the bug but sounds that we got a marriott IT miracle here, they assign new ambassador in the marriott side to ex-SPG ambassador guests... creating confusing and mess.
Waiting for the supervisor email with explanation and "who is my ambassador" and will report here.
anyone in the same situation?
Sep 19, 2018, 9:31 pm
#791
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,804
That being said, absent a call by an ambassador, SPG properties don't know whether someone has an ambassador because that information (or different levels of plat) is not in the reservation on the SPG Lightspeed system. On the Marriott side, it is there for the hotel to see in the Marsha system, but they have not (other than in one case) noted in the couple hundred stays with Marriott since having an ambassador. That being said, some GM's at legacy Marriott properties track incoming PPE's and upgrade them in advance. Others don't. I've had five stays in legacy Marriott properties since August 18 -- most have recognized that I am a PPE but no reference to having an ambassador. Consistent with my pre- August 18 suite upgrade rate at legacy Marriott properties, two of the five stays involved upgrade to excellent suites. The other three, I was preupgraded to the concierge floors but not offered a suite (these three hotels were in the range of three suites and three hundred rooms -- lots of threes!)
So ... I continue to be under the impression that neither legacy MR nor legacy SPG properties will know or do anything by virtue of having an ambassador status -- since they don't know -- unless the ambassador contacts the property often at the behest of the guest. BHR seems to contact his ambassador regularly and ask for their assistance and they contact the property. In my case, I have 105 actual nights YTD with 80-90 stays, and I my case I don't have time to reach out to my ambassador 90 times a year. Of course, I was pre-August 18, still getting excellent upgrades at legacy MR properties as a PPE so hoping it will continue despite the significant increase in PPE numbers post August 18.
So ... I continue to be under the impression that neither legacy MR nor legacy SPG properties will know or do anything by virtue of having an ambassador status -- since they don't know -- unless the ambassador contacts the property often at the behest of the guest. BHR seems to contact his ambassador regularly and ask for their assistance and they contact the property. In my case, I have 105 actual nights YTD with 80-90 stays, and I my case I don't have time to reach out to my ambassador 90 times a year. Of course, I was pre-August 18, still getting excellent upgrades at legacy MR properties as a PPE so hoping it will continue despite the significant increase in PPE numbers post August 18.
And I certainly share BHR's hope that his upgrade priority list is correct.
)Most likely in November
Sep 19, 2018, 11:40 pm
#792
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,523
I'm European so I'm not shocked by your question 
but to be honest, as I consider my relationship with hotels and airlines as a business relationship : I don't care, I want professional and efficient people in front of me, other things do not matter.
but, as you asked : not my style ))
but to be honest, as I consider my relationship with hotels and airlines as a business relationship : I don't care, I want professional and efficient people in front of me, other things do not matter. but, as you asked : not my style ))
Sep 19, 2018, 11:44 pm
#793
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,523
Sep 19, 2018, 11:45 pm
#794
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,523
Asking whether an Ambassador is attractive on a thread devoted to the Ambassador service is pretty inappropriate and sexist to me.
Recounting in a review what I actually did while staying at a hotel isn’t the same thing. That is a false equivalency. It isn’t sexist to flirt with someone I did think was attractive. Nor is it sexist to mention that I had done so. I didn’t ask anyone to rate anyone else.
Congrats for the flirt with the hotel guy
I will read the review sounds interesting )))
Sep 20, 2018, 10:47 am
#795
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
We have contact!
Spoke with my new ambassador today. I think I hit the jackpot as she's a 10 year vet, 9 as an SPG ambassador.
We had a rather lengthy call that was quite informative. In addition to explaining the benefits, she helped me with a few issues on my spouse's account. She, by a wide margin, is the most knowledgeable Marriott representative to whom I've had the pleasure of speaking.
We had a rather lengthy call that was quite informative. In addition to explaining the benefits, she helped me with a few issues on my spouse's account. She, by a wide margin, is the most knowledgeable Marriott representative to whom I've had the pleasure of speaking.